Don Jacobs Honda

I wish i had looked at the bad reviews on here and really listened to them. I have purchased few new cars from Don Jacobs Honda. The 1st was a 2010 CRV EX, i then traded it for a 2012 Pilot EX and then went listened to them. I have purchased few new cars from Don Jacobs Honda. The 1st was a 2010 CRV EX, i then traded it for a 2012 Pilot EX and then went back a got a new 2011 (brand new in 2012)Ridgeline RTL. I never had any problems out of the CRV or Pilot thus far except on the Pilot the back left door is making a noise when the doors look sometime but I told my wife that they would just look at it and say bring it back if it does it again because they couldn’t find anything wrong with it so just wait till it completely breaks. The Ridgeline is another story. The Ridge line Check Emissions light came on a few days after i bought it. I called them and they said the gas cap might be loose. I tightened it about 10 clicks and after a few days the light went out, then it came back on so i called them again on a Monday, i wanted to take it in for them to look at it. I wanted an appointment on that Friday or Saturday because they were my days off, well they couldn’t fit me in so i complained that hey i just bought this ridgeline and they should stand behind it and then i asked them if i should take it to Richmond Honda. They then said to bring it in and they would fit me in so i did and i got as far as where the service writer sit. They didn’t even do any paper work they reset the light and said if it does it again bring it back. I thought well i could have done that myself (reset the light). It came on again (on again/off again), So i took it upon myself to buy a brand new gas cap and yes it’s from a Honda dealer (a real Honda gas cap), light still comes on. So i got another appointment and took it back, they looked at it and said it needs a part, they would have to order it. I thought finally going to get it fixed, i took it back 2 weeks later, they replaced the part and a few days later the light comes on so I’m thinking great maybe it’s the gas cap, so i tighten it and that made no difference so i put the original back on and it made no difference and yes i drove it for a few hundred miles each time to give it a chance clear up. So i reluctantly called and made another appointment explaining everything again that had happened up to that point and i then took it in explaining everything again. Of course they find nothing wrong, reset the code a tell me maybe it’s the gas cap............really.....should i buy a bunch of gas caps and put a new one on every time i fill up with gas??? They said if it happens again make an appointment and bring it back. I complained and they said talk to the manager. They said they run their procedure and if it passes it good, they can do nothing more, I say to myself, maybe they don’t know how to do anything more than their little procedure. So leave and yes I’m mad now. The light came on after about 40 miles were put on it that night. The next day I look on the internet and see that there is a new Factory Technical Service Bulletin on the 2011 Ridgeline that says “mil comes on with dtc p1454 and/or p2422. the fuel tank pressure(ftp) sensor vent end joint may have been installed upside down, causing moisture to enter and block the vent”. I think to myself, I wonder if that is the problem and I wonder if Don Jacobs Honda looked at this. Don’t know and never will know. I’ve had this Ridgeline for 4-5 months now and will be getting rid of it soon at a substantial loss. Who wants to drive a new car around that does this, who wants to deal with a dealer who just wants to sell a car but not repair it, not stand behind it, not find out what’s wrong with a new car that they just sold me. It’s kind of sad that they are like this. I will never buy another car from Don Jacobs, they have lost another customer. More

I have owned my Honda CR-V for 11 years. Don Jacobs has been the only place I have taken my car for service and I have never been disappointed. I feel the Honda Service Department exceeds in making car re been the only place I have taken my car for service and I have never been disappointed. I feel the Honda Service Department exceeds in making car repairs as pleasant as possible. Thank you for all you do! More

I came in for a repair and was greeted with a warm and freindly service adviser, Monica Bishop. She was knowledgable and gave us great service. No one wants to have to spend money on repairs but if I ha freindly service adviser, Monica Bishop. She was knowledgable and gave us great service. No one wants to have to spend money on repairs but if I have other issues I will bring my car back to Monica because good customer service is what makes the difference. More

Paid $1200 dollars to have my car serviced and lost 3 miles per gallon on the highway. Returned it to the service dept to address the problem and got zero help. I paid a premium for Certified Honds Serv miles per gallon on the highway. Returned it to the service dept to address the problem and got zero help. I paid a premium for Certified Honds Service dept to work on my car and received a car worse than before it went into the shop. Their answer take it to another mechanic. More

I was pleased with my experience. A woman salesperson, sales manager, and finance manager was refreshing. There was no pressure. I now have a Civic and have never been happier. Car buying does not have sales manager, and finance manager was refreshing. There was no pressure. I now have a Civic and have never been happier. Car buying does not have to be unpleasant. Go to Don Jacobs and ask for Mary. More

On Monday 06/27/2011 my wife, 4mo old son, and I met with a Honda Sales Consultant at Don Jacobs Honda in Lexington KY for a prescheduled test drive of a new 2011 Honda Odyssey EX-L with RES. We quickly lear a Honda Sales Consultant at Don Jacobs Honda in Lexington KY for a prescheduled test drive of a new 2011 Honda Odyssey EX-L with RES. We quickly learned that this vehicle had been removed in a dealer trade earlier that day, but did spend approximately an hour with another van (EX-L w/o RES). When we returned the salesman informed us that his sales manager was confident that we could get the original van we were interested in returned to their lot, and we went into the sales office to discuss the details. The salesman divided a sheet of paper into two sections, top for the details of the van purchase, and bottom for the details of our trade. In inquiring about our trade he took our vehicle’s general information (mileage, features, accident history, and existing loan payoff). I then inquired about the existing loan (discussed as “just under $3000”), and asked if it would be beneficial for me to simply pay it off today before the trade, or trade the car in with the existing loan. He recommended just leaving the loan on it, stating that it would make no difference to them and would be easier for me. This is what we agreed to move forward with. We moved on to discussion of the van’s price, to which he suggested that I throw out an opening price, which I did. After taking my price back to his manager he said that this price was a little too low, so I suggested that we table the discussion of the van while I thought about that, and let them go ahead and appraise our trade. After about 45 min he came back with an offer of $13,500 on the trade. He suggested that I make another offer, I spent a few minutes and came up with an offer which essentially had the trade plus my check totaling invoice+tax. I thought their valuation of my trade was too low by $500-1000 so this would put them at a fair price. He took this to his manager, and on his return I produced a copy of our trade’s payoff information (balance of $2,994.66) and handed it to him, stating that this was the exact number. He indicated that it was indeed correct as we had talked about “slightly under $3000” and pointed to the section of the sheet I had signed where he had written $3000 was owed on the trade. He then said “I’m extending my hand, but going to pull it back, he (manager) took it with one condition, and since you are reasonable I know you’ll be OK with it.” This condition was that I pay for the dealer installed splash guards and the cost of delivery from the other dealer. Their exact, written, counter offer was proposal was our trade, plus a check for $250 more than I had offered before. I had him look up the cost of the splash guards (he indicated it was “about $110”) and I proposed that I should not pay for the delivery of the van as it would also be putting miles on what would become my car, but I would pay $300 total for the splash guards and the addition of the All Weather floor mats and cargo tray. He wrote this down and stated “you don’t need to sign again next to this one, we know exactly what you mean.” He took this offer to his manager and returned, to shake my hand saying it was a done deal. My wife (this is her car, so we were putting it in her name) then signed a few documents (not the sales contract, just a privacy notice and another trade related document). It should be noted that at this point in the conversation a recognizable contract has been formed though offer and acceptance for compensation. All terms of this contract were also clearly evident at this point with no reasonable expectation of confusion. Adam told us that he hoped to have the van available for delivery before Thursday as that would be the end of the month. As I have a busy work schedule I wrote a check for the agreed upon amount so that my wife could just drop off our trade and pick up the van when it was available. The salesman then told us that he had never had anyone write a full payment check for a vehicle not yet delivered and would have to check with his manager about how that worked. Upon his return he apologized, saying that he had made a mistake and mispriced the deal. He explained that he had neglected to include the trade payoff in his discussions with his manager. He also said that he had no power to really do anything at this point. I requested that he bring his manager into the conversation so that we could get a mutually agreeable arrangement figured out. The manager flatly offered a price $2,995 above where our current deal had been struck. The manager justified this figure by saying that while he recognized that mistakes had been made he could not sell a car near invoice and expected to sell this car at MSRP, if not more. I suggested that as reasonable people we could strike a happy medium and that I was willing to consider any ideas they had, but he refused to budge from his number despite the unique chain of events. It should be noted that the original terms of this deal, did still provide a profit on the sale. I also offered, in light of my conversation with him and truly out of sympathy for the salesman, to work with them to find a slightly higher price that would be acceptable to them, but the manager held firm at his number. I brought up the topic of professional integrity and standing behind an agreed upon deal. The manager that cited that his boss, Don, wanted every transaction to be about profit level on that transaction and held that above any other factor. In summary: I am an understanding person who knows that sometimes mistakes are made. After this chain of events I have great respect for the salesman both as an individual with integrity, and as a professional. He was very open about his mistakes and was more than willing to try to continue to foster a relationship. The manager on the other hand represented himself as the human incarnation of the stereotypical “slimy car salesman.” His shortsighted approach and unwillingness to even present the impression of willingness to try to work out a solution is a testament to his lack of professionalism, personal integrity, or understanding of how his personal actions tarnish both the reputations of his employer and represented product line within his market. I sincerely hope that the values he are not those instilled by the respective corporate cultures of either the family owned Don Jacobs Organization or American Honda Motor Company. The next day (Tuesday) I made a couple of phone calls and bought the exact same van for a very similar price to my initial offer from a dealership a few hours away. I cannot say enough good things about the dealership I ended up purchasing from, the folks at Penske Honda were great and I only wish the were a little closer to home. More

We purchased our new CVR from Patron- he was very helpful in that experience! I would highyly recommend him to anyone who is in the market to purchase a new car. He listens to the customers needs and deliv in that experience! I would highyly recommend him to anyone who is in the market to purchase a new car. He listens to the customers needs and delivers what is right for them. Shortly after buying our new CVR- we decided that we needed another CRV (used) and we knew just the guy who would sell that one to us too! So returning to Don Jacobs, we purchased another CRV (used) from Patron and our second experience was just a wonderful as the first!! He truly knows how to treat his customers!! Everytime we go in for an oil change we always like stop by to see him and catch up!! If anyone is in the market of purchasing a car- He is the guy to see!! More

Erik Traugott made our experience at Don Jabobs Honda very positive. He is friendly, honest and genuine in his approach with customers. We stopped by in Oct just to see if our 4 kids would fit into a P very positive. He is friendly, honest and genuine in his approach with customers. We stopped by in Oct just to see if our 4 kids would fit into a Pilot...when that vehicle didn't meet our expectations, he quickly suggested the Odyssey as another option. We would not have even taken a second look at one until he brought it up. We told him we would get back with him near December when our current lease was expiring. His prompt customer service was what made us ask for him when we came in the other night to look at the Odyssey in more detail! He is an asset to the dealership, and we would recommend him to our friends and family without hesitation! Thanks~ :) More

Eric has responded very well regarding finding a last minute deal for a civic and the new van, my wife is also very pleased which is good for me. We visited him about two months ago, explaining we would minute deal for a civic and the new van, my wife is also very pleased which is good for me. We visited him about two months ago, explaining we would be ready when our lease is up.he was not push as some car sales people are and when we came back he remembered what our situation was. I would highly recomend him to others. Thanks More

I highly recommend Erik Traugot as a truely honest and professional salesman! Erik will go out of his way to help you find exactly what you are looking for in a new or used car! I was searching for a n professional salesman! Erik will go out of his way to help you find exactly what you are looking for in a new or used car! I was searching for a new used BMW X5 and Erik was very helpful and informative in my search. I will use him again in the future! More