Don Jacobs Honda

Best service department in the area. I even bypass another Honda dealer to come to this one. They always do an exceptional job and actually go out of their way to make their customers happy. This is s another Honda dealer to come to this one. They always do an exceptional job and actually go out of their way to make their customers happy. This is something that you do not see often anymore. Customer service like the old days, when a customer mattered. More

We are from Canada and were travelling back home from Florida before a winter storm hit our region. Our van started to experience some trouble about 30 minutes south of Lexington. We called Don Jacobs H Florida before a winter storm hit our region. Our van started to experience some trouble about 30 minutes south of Lexington. We called Don Jacobs Honda service department in Lexington ahead, to see if they could help us. Even though they were pretty tight with appointments, they reassured us that they could certainly help out and get us back on the road. Upon arrival, we were very impressed with how organized, efficient, friendly, and helpful everyone was. Especially our main contact Cameron! They got us back on the road in very good time. Excellent place, great overall experience, and highly recommended! Thanks Don Jacobs Honda and Cameron!! More

I had a wonderful service experience with Cord Hobgood. I recommend him, & will continue to use him next time I am in need of getting any work done on my car. recommend him, & will continue to use him next time I am in need of getting any work done on my car. More

Cameron Adams was professional, responsive, and courteous. We asked that only necessary work be performed for the safety of the vehicle and to advise us of any work that could be completed in the courteous. We asked that only necessary work be performed for the safety of the vehicle and to advise us of any work that could be completed in the future. He explained all of the work to my satisfaction. More

I love the service department at Don Jacobs Honda! I was greeted warmly by a young man, Adam Ferguson and recognized by all the staff. All my questions about my car were answered with no hesitation. Also, I greeted warmly by a young man, Adam Ferguson and recognized by all the staff. All my questions about my car were answered with no hesitation. Also, I never have to wait long for services like oil changes and tire rotation. I would recommend anyone servicing their Hondas to go here! More

I brought my sister's car in for service and everything was great! I have no complaints...Lance and Cameron were great and exceeded my expectations. The service was quick and efficient. I will d everything was great! I have no complaints...Lance and Cameron were great and exceeded my expectations. The service was quick and efficient. I will definitely be back soon! More

Came into the dealership to get my car worked on. Worked with Cord, I had a great experience & look forward to working with him again in the future. with Cord, I had a great experience & look forward to working with him again in the future. More

We have bought or leased several Hondas over the years from Don Jacobs and have been more than satisfied with their willingness to work with us to get the best deal possible. The salespeople and manager k from Don Jacobs and have been more than satisfied with their willingness to work with us to get the best deal possible. The salespeople and manager know us by name and are always friendly and ready to say hello. Service is prompt with excellent warranty service. We love the car washes (and the chance to wander around and look at new cars). As a bonus (unlike the Toyota dealer we visited with my mother's car), Don Jacobs Honda provides free snacks and drinks while customers are waiting for whatever reason and a comfortable area to read, watch TV, or work on ones computer. I only wish Honda was a little more willing to deal on prices--but on the other hand, you know that you are getting about the same deal that everyone else does--of course credit rating and so forth may determine finance charges. More

Adam Ferguson and Selena Neal were the two easiest people i have ever purchased a car from since i have been buying cars. i researched the car, called Adam and gave him a price i was willing to pay for the c i have ever purchased a car from since i have been buying cars. i researched the car, called Adam and gave him a price i was willing to pay for the car, Adam did not know the car was on the lot, he stated to me he would check and call me back. he called me back immediately and he had found the car. The car had arrived late on Saturday night, we looked at the car still in the plastic on that Sunday so the car had not made the inventory list from the dealer. Adam put a hold note in the car until i could get my financing arranged. We picked the car up on December 10th, 2012. Adam was scheduled to get off from work at 6.00pm that night, he stayed util 7:30/7:45 ish for us to complete the paperwork. we arrieve at the dealership around 5:45 pm. we were completly finishe with the car deal in about 2 hours after our arrival. The car was a Chritmas present for my wife, Adam went along with the surprise and my wife did not think we were taking the car home with us that night. He had a big red bow on the hood with the car shining when she saw it that night. My wife drove the car home that night. Today is December 13th, 2012 and she is still smiling. Selena Neal was so nice and honest in the financial part of the car deal that i still can't believe she made the purchase part so easy. it was the my first experience with the dealership finincial person having all of the figures correct and all of the blanks completed on the forms. Ms. Neal did NOT attempt to make any extra money from me in the way of a trick. I have been tricked in the past by a dealership in Frankfort that is currently closed for business. i have a 10,000.00 education in purchasing cars from the past. what i mean by this is that i was cheated into paying 10,000.00 more than i thought for a vehicle. THIS DID NOT EVEN COME CLOSE TO OCCURING AT DON JACOBS. I WOULD STRONGLY RECOMMED THIS DEALERSHIP AND THESE TWO INDIVIDUALS TO ANYONE CONSIDERING A NEW CAR PURCHASE. Wes and Jennifer Clark More

Be very careful when agreeing to additional services, when the Honda service/sales associate speaks to you in the waiting room. I paid $412.00 for a "solution" to my non-functioning window motor. It turn when the Honda service/sales associate speaks to you in the waiting room. I paid $412.00 for a "solution" to my non-functioning window motor. It turns out the part I paid for was not the culprit in my malfunctioning window. I left Don Jacobs Honda with my window malfunctioning to the same degree as when I had arrived, and $400 less in my pocket. More