Don Jacobs Honda

I love the service department at Don Jacobs Honda! I was greeted warmly by a young man, Adam Ferguson and recognized by all the staff. All my questions about my car were answered with no hesitation. Also, I greeted warmly by a young man, Adam Ferguson and recognized by all the staff. All my questions about my car were answered with no hesitation. Also, I never have to wait long for services like oil changes and tire rotation. I would recommend anyone servicing their Hondas to go here! More

I brought my sister's car in for service and everything was great! I have no complaints...Lance and Cameron were great and exceeded my expectations. The service was quick and efficient. I will d everything was great! I have no complaints...Lance and Cameron were great and exceeded my expectations. The service was quick and efficient. I will definitely be back soon! More

Came into the dealership to get my car worked on. Worked with Cord, I had a great experience & look forward to working with him again in the future. with Cord, I had a great experience & look forward to working with him again in the future. More

We have bought or leased several Hondas over the years from Don Jacobs and have been more than satisfied with their willingness to work with us to get the best deal possible. The salespeople and manager k from Don Jacobs and have been more than satisfied with their willingness to work with us to get the best deal possible. The salespeople and manager know us by name and are always friendly and ready to say hello. Service is prompt with excellent warranty service. We love the car washes (and the chance to wander around and look at new cars). As a bonus (unlike the Toyota dealer we visited with my mother's car), Don Jacobs Honda provides free snacks and drinks while customers are waiting for whatever reason and a comfortable area to read, watch TV, or work on ones computer. I only wish Honda was a little more willing to deal on prices--but on the other hand, you know that you are getting about the same deal that everyone else does--of course credit rating and so forth may determine finance charges. More

Adam Ferguson and Selena Neal were the two easiest people i have ever purchased a car from since i have been buying cars. i researched the car, called Adam and gave him a price i was willing to pay for the c i have ever purchased a car from since i have been buying cars. i researched the car, called Adam and gave him a price i was willing to pay for the car, Adam did not know the car was on the lot, he stated to me he would check and call me back. he called me back immediately and he had found the car. The car had arrived late on Saturday night, we looked at the car still in the plastic on that Sunday so the car had not made the inventory list from the dealer. Adam put a hold note in the car until i could get my financing arranged. We picked the car up on December 10th, 2012. Adam was scheduled to get off from work at 6.00pm that night, he stayed util 7:30/7:45 ish for us to complete the paperwork. we arrieve at the dealership around 5:45 pm. we were completly finishe with the car deal in about 2 hours after our arrival. The car was a Chritmas present for my wife, Adam went along with the surprise and my wife did not think we were taking the car home with us that night. He had a big red bow on the hood with the car shining when she saw it that night. My wife drove the car home that night. Today is December 13th, 2012 and she is still smiling. Selena Neal was so nice and honest in the financial part of the car deal that i still can't believe she made the purchase part so easy. it was the my first experience with the dealership finincial person having all of the figures correct and all of the blanks completed on the forms. Ms. Neal did NOT attempt to make any extra money from me in the way of a trick. I have been tricked in the past by a dealership in Frankfort that is currently closed for business. i have a 10,000.00 education in purchasing cars from the past. what i mean by this is that i was cheated into paying 10,000.00 more than i thought for a vehicle. THIS DID NOT EVEN COME CLOSE TO OCCURING AT DON JACOBS. I WOULD STRONGLY RECOMMED THIS DEALERSHIP AND THESE TWO INDIVIDUALS TO ANYONE CONSIDERING A NEW CAR PURCHASE. Wes and Jennifer Clark More

Be very careful when agreeing to additional services, when the Honda service/sales associate speaks to you in the waiting room. I paid $412.00 for a "solution" to my non-functioning window motor. It turn when the Honda service/sales associate speaks to you in the waiting room. I paid $412.00 for a "solution" to my non-functioning window motor. It turns out the part I paid for was not the culprit in my malfunctioning window. I left Don Jacobs Honda with my window malfunctioning to the same degree as when I had arrived, and $400 less in my pocket. More

I have purchased numerous Honda's from Don Jacobs since 1984 and have yet to have a bad experience. It has always been a pleasure to do business there as these people have many years of experience at this 1984 and have yet to have a bad experience. It has always been a pleasure to do business there as these people have many years of experience at this dealership and never have I been pressured into making a deal. My cars are also serviced there and feel they do a good job at a fair price. It is my preference to have a Honda dealer service my cars as I feel they have the latest updates and modifications that go along with manufacturing any automobile. More

I have serviced a 2008 Honda Odyssey and a 2010 Honda Accord at Don Jacobs Multiple times and i have never had such friendly and educated staff who could help me as quick as they did. I would definitely Accord at Don Jacobs Multiple times and i have never had such friendly and educated staff who could help me as quick as they did. I would definitely recommend Don Jacobs for any car not just Honda, BMW or VW, trust me you will not be disappointed. Be Blessed! More

I would like to take time and express the experience that I just complete with the purchase of a new Honda. I have a friend in Morristown, Tn that referred me to Don Jacobs, I live in Bristol Tn and I was r I just complete with the purchase of a new Honda. I have a friend in Morristown, Tn that referred me to Don Jacobs, I live in Bristol Tn and I was ready hating to have to deal with the drama of a new car dealership the last car took 8 hours at the dealership. My friend stated that she thought she could help me out I explained the vehicle that I was wanting she called Knoxville Tn and Morristown Tn. They gave her a price she said that she would call Lexington and if we could save over 500.00 them it would be worth the drive . WELL LISTEN CLOSELY BY CALLING DON JACOBS WE SAVED OVER 2500.00 SO IT WAS WORTH THE DRIVE AND 30 minutes once at the dealership to get the paperwork done. More

I recently moved to the area. When my Honda battery (still under warranty) began acting up, I took it to the service department on a Saturday without an appointment. The service staff could not have b (still under warranty) began acting up, I took it to the service department on a Saturday without an appointment. The service staff could not have been more helpful. They worked me in on a busy Saturday and replaced the battery quickly. They were very professional. More