Don Jacobs Honda

Bad Body Shop & Bad Service Shop I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in for body work last year. They did not complete the work and I had to take my car back a second time because they failed to hook up the electrical parts to make the windows work! (Discovered it 2 weeks later when I tried to go through a drive through!) After they told me it was done the second time, I checked it before I left the lot. It was not done. Then they told me it was done a third time, but the windows still did not function properly. After the fourth attempt they fixed it. Then I took my car in for an oil change. I had an appointment. It took them over an hour (I had no other service done at that time!) I took my car in one last time (thinking that the previous two times were a mistake). This time they did not completely reattach the outside molding around the rear tire area. I failed to check it before I took it home (my mistake) and now I have to take it back again. When I paid for the work the bill seemed very small as I had also had a tire rotation and oil change. They said they had forgotten to add that on and they charged me over $100 more. Then I was called to say that they didn't actually charge me for the oil change but just the rotation. I spoke with DAN LEWIS - Body Shop manager. The only thing he cared about was getting me to pay the additional money for the oil change. He wanted to know if I made an appointment to have my car fixed THE SECOND TIME (because they failed to do their work properly). Then he asked if I knew how to use a night drop to leave my car. xxx?! He cared nothing for the fact that his body shop can't fix a simple problem properly. More

professionals about letting people down Bought my vehicle last week. Last week!! Paid 3K over the retail for extra insurance and such. I did not even put 100 miles on it and the check engine Bought my vehicle last week. Last week!! Paid 3K over the retail for extra insurance and such. I did not even put 100 miles on it and the check engine light came on. Took it to don jacobs and got told that the insurance does not cover the repairs which is by the way is $2500. The 25 year veteran sales manager Donny is great when it comes to letting you down. Be aware, and do yourself a favor.. Go buy your vehicle from somewhere else. More

Don Jacobs keeps improving Sometimes getting service at the local dealership can be an expensive and inconvenient experience, and I have avoided it in the past. Recently, howeve Sometimes getting service at the local dealership can be an expensive and inconvenient experience, and I have avoided it in the past. Recently, however, I found great reason to trust and use Don Jacobs Honda for my service needs. My car started emitting a funny noise that I thought might have been the brakes. I took it to a nearby brake shop that was more than glad to replace my brake pads, but this didn't solve the problem. Instead, when I took my car in to don Jacobs to repair a broken mirror, they quickly diagnosed what was really wrong. And fixed the problem for less than the estimate. And washed my car afterward. Brilliant! More

Excellent Service!! I went in not knowing exactly what the problem was with my Vehicle. I told the man helping me what noises and issues I had been having with my front r I went in not knowing exactly what the problem was with my Vehicle. I told the man helping me what noises and issues I had been having with my front right wheel. He found out the exact problem, explained everything to me, didn't make me feel dumb and was so friendly! I will definitely be going back to have them service my car. Thank you Cameron Adams for all your assistance. More

37 Days in shop for repair Took Routan in for 66,000 mile service and an ignition problem. They identified the ignition problem but couldn't get parts because of a pending recal Took Routan in for 66,000 mile service and an ignition problem. They identified the ignition problem but couldn't get parts because of a pending recall. We were left hanging for a week hearing, "maybe tomorrow". After three weeks, finally got part but they weren't allowed to fix because they didn't know who was going to pay for it because of pending recall. We had an extended warranty on it with a $50 deductible. Ext warranty company, VW and dealership all pointing fingers at each other to pay. I offered to pay, if they just fixed it, but that was not acceptable. Attempted to speak to managers higher up to see about some sort of replacement (have 3 kids and no van is not easy). Dealership would not even consider it. After 37 days of waiting, received it today. Promptly heading to a Toyota Dealer to trade it in so we no longer have to deal with these rude, inconsiderate business. Drive out of town to buy a Honda, BMW or VW if you want one. More

Lance Smallwood-rude service manager Second time my vehicle has retuned with grease all over inside from the service department. I brought my concern to Lance Smallwood's attention. Onc Second time my vehicle has retuned with grease all over inside from the service department. I brought my concern to Lance Smallwood's attention. Once I explained this is was the second time this has happened, he got at aggressive attitude with me. He said he would clean it up, but I would have to wait longer for something that should have never happened, or at least been cleaned before I picked up my vehicle. I told him I did not have time to wait, and his attitude became more aggressive at that point. Previous service appointment they checked everything was good on the multi-point inspection sheet. The next day my vehicle had to be towed back because my battery was corroded and dead! I question if they even review the items on the inspection list, or if the service I am paying for is being completed. Be sure to review EVERYTHING before leaving the service department. But be careful, if you questions them, they may be aggressive and have an attitude with you. Just speaking from experience. I don't recommend Don Jacobs Honda Service in Lexington, KY. Will be driving out of town to find better service. More

Excellent Service Experience!! I recently had my vehicle serviced at this location, as my brakes needed replacement, and I could not have asked for a better experience! Cameron Adam I recently had my vehicle serviced at this location, as my brakes needed replacement, and I could not have asked for a better experience! Cameron Adams helped me every step of the way and ensured everything was done thoroughly! Thank you, Cameron!! More

Get a second opinion on service for repair My wife took our 2010 Odyssey in for oil change and a small recall. Service writer called me and said we need rear brakes as they are in the red. Th My wife took our 2010 Odyssey in for oil change and a small recall. Service writer called me and said we need rear brakes as they are in the red. Thought that was unusual as the fronts would normally go first. His price seemed too high so I checked around and found a price that was $60 less with OEM pads. The service writer said they could come down $40 but I declined. This morning I dropped it off at my regular tire service center, he just called and said there is absolutely nothing wrong with the brakes, and in fact they are at least, if not more than still 50% remaining. Seems like a poor way to get business to me and treat a 2 time new car buyer. I will have to think long and hard if I want to go back there. More

Excellent Customer Service! I was in transit from my home in Ohio to a conference in Georgia when the check emissions light came on and the vehicle started to jerk. Having a Odys I was in transit from my home in Ohio to a conference in Georgia when the check emissions light came on and the vehicle started to jerk. Having a Odyssey, I did a quick google search to find the closest Honda dealership and found Don Jacobs was about 15 miles away. A call to the dealership was awesome by a gentleman named Cameron. He informed me that while they were extremely busy, he understand the situation I was in and assured he would help if I came in. After about an hour and half(and four spark plugs) later, I was on my way. The understanding and compassion of Cameron was greatly appreciated as I could not afford a delay. Excellent customer service! More

Great Customer Service recognization I William E Johnson take the time and opportunity to commend my favorite customer service advisor Cord Hobgood whom without doubt goes above and bey I William E Johnson take the time and opportunity to commend my favorite customer service advisor Cord Hobgood whom without doubt goes above and beyond to assure any customer is given the greatest service on their automobile. Whenever my Honda is due a service I personally call Cord's cell to make any appointment for any service required.. Cord a great asset to the Don Jacobs family and should be recognized for outstanding work. More