Don Jacobs Honda

Cudos to Matt Garner and the service department! My wife and I were traveling between Florida and Ohio and a warning light came on indicating a problem with the transmission in my 2005 Honda Element. My wife and I were traveling between Florida and Ohio and a warning light came on indicating a problem with the transmission in my 2005 Honda Element. We got on our mobile phone to search for a nearby Honda dealer and saw the Don Jacobs Honda dealership in Lexington. We had no familiarity of that dealership, but called them and they said they could at least check the car, but might not be able to repair it that day. We stopped by and were put into the very capable and courteous hands of Matt Garner in the service department. He was able to not only diagnose the problem but to have it repaired, all in about 2 hours as we sat in the very comfortable and well-supplied Don Jacobs customer waiting area. We were back on our way with a fully repaired car in the same afternoon! I live in Northeast Ohio, but based on my experience, if I lived in the Lexington area, I would consider no dealership or repair facility for my Element other than Matt Garner and the friendly and capable service department at Don Jacobs! More

Complete Satisfaction The service staff at Don Jacobs has always been courteous to me and my wife. Cameron has been our service rep. for the last couple of years and has al The service staff at Don Jacobs has always been courteous to me and my wife. Cameron has been our service rep. for the last couple of years and has always been very helpful. We've always felt very welcomed at this dealership and the quality of work has always been on par. More

Outstanding customer service experience. I have brought my car in several times. Every time I bring my car in for service. Mr. Kenny Adams is extremely helpful and very knowledgable on what I have brought my car in several times. Every time I bring my car in for service. Mr. Kenny Adams is extremely helpful and very knowledgable on what my needs were. I would highly recommend your service department and speaking with Mr. Adams because none of my questions or concerns went unanswered. Thank you for an outstanding experience. More

Great Experience Took my CRV in for service and Matt Garner was my rep. He reviewed prior service, so they wouldn't duplicate any recent work, and reviewed, with me, e Took my CRV in for service and Matt Garner was my rep. He reviewed prior service, so they wouldn't duplicate any recent work, and reviewed, with me, each item of reccomended mainenance. He monitored the work and gave me a full report at pick up. It was a lengthy service and he called twice to provide updates. He also arranged a shuttle to and from the service that was timely and also requested that the car be heated before they picked me up. Brandon, the porter, was personable and also very knowledgeable about Honda products and services. Matt made this experience very easy and pleasant, and reassured me that I shouldn't need any major maintenance for some time. He walked me to the cashier and out to my car. Matt provided excellant customer service from the moment I pulled in the bay until I left. It's people like Matt and experiences like this, that is the reason I've purchased 2 Honda's and why I've recommended them to my friends and colleagues and 2 of them have purchased Honda's. More

Great Experience Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours then you did a great job. Todd gave us a quote for a 2015 Honda CRV EX L AWD under what Richmond Honda did for a 2014 Honda CRV EX L AWD. I would say he had my back as Richmond Honda did not. Yes they talk to there managers but they gave me a car under all the quotes I got from other dealers. Thank you so much for this experience will recommend you to anyone and everyone. More

Great Experience Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. More

Van Service Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times and have always been well taken care of. More

great services i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am ve i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am very pleased with my experience. We will definitely be back and refer our freinds there. Thank you! More

Friendly but dishonest My wife and I both own Hondas, and we recently moved to Lexington. We both needed some work done, so I took both cars to Don Jacobs Honda on separate My wife and I both own Hondas, and we recently moved to Lexington. We both needed some work done, so I took both cars to Don Jacobs Honda on separate trips. There was no problem with the service on my Wife's Pilot, so I made the appointment for an oil change for my Accord. I asked the price and was told $37 for an oil change and I left. I came back the day of my appointment, and got the oil change and asked them to price out a set of tires for me. I knew exactly what tires I wanted, and I told them. When they were done with the oil change and I went to pay, they charged me more than $50 for the oil change even though they had quoted me at $37. I told them I had been quoted at $37 but they still charged me the higher amount. I didn't make a big fuss as I understand that mistakes sometimes happen. Then the service writer gave me the quote for the tires, and the quote was more than $200 higher than S&S Tires had quoted me. When I told the service writer this, he said that it was because the tires were different. Now, this is where they were blatantly dishonest with me. I reminded him that I wanted the quote for a set of Continental Extreme Contact DWS tires, and he said that's what he priced for me; but he went on to explain that even though it was the same brand and model, that Continental made that specific tire differently for Honda than for other vendors. He claimed that Continental made that tire with a stiffer sidewall and that it was made specifically for the accord. I thought that maybe I had misunderstood what he was saying, so I asked him to repeat it, and he again claimed that Continental made the same brand and model tire slightly differently for Honda. I had never heard of that before, so I checked with other tire stores and even called Continental, and was informed that that was simply not true. I decided to simply not go back to Don Jacobs again, and that would be it. But, a few days later, I received a customer satisfaction call about my service visit and decided to let them know what happened, both with the oil change price discrepancy and with the dishonesty regarding the tires. The lady who called said that they would let the service manager know and that I could expect a call from him. That has been more than a month ago, and I have not heard anything from the service center. Perhaps I should have made more of an issue with it while I was there at the dealership, but I shouldn't have had to be "that guy". If their policy is to charge you more money than quoted for service, to blatantly lie about products in order to sell them, and to ignore their own customer satisfaction call results; then I will find another service center for my cars and my money. I am very disappointed in all of this. Since we purchased our first Honda, in 2006, we have only ever used Honda service centers to care for our cars. This is because up until now they have all been extremely professional and honest with us. I was willing to pay the extra money you pay at a dealership service center, because of the quality of service and the way the employees treated us. In just 2 visits, Don Jacobs has brought us back to the reality that there are some service centers that seem to care only about money. More

Helpful and friendly Kenny was wonderful with accommodating my work schedule and understanding my time constraints. When I arrived, he had everything ready to go. When I Kenny was wonderful with accommodating my work schedule and understanding my time constraints. When I arrived, he had everything ready to go. When I returned, he explained everything. I've had several interactions with Kenny and he has always been helpful and friendly. I've referred a friend to Kenny even though she did not purchase her car at Don Jacobs. Keep up the great work. More