Don Jacobs Honda

Terrible, Terrible, Terrible Service Experience I am a long time Honda owner for many years, and NEVER have I experienced such horrible service from Honda dealerships as I have Don Jacobs. I made a I am a long time Honda owner for many years, and NEVER have I experienced such horrible service from Honda dealerships as I have Don Jacobs. I made an appointment for my car to be serviced several days in advance. After the work was done and everything marked that they claimed they had done, The service receipt stated that the service advisor told me I recommended I needed an air filter as well as tire tread warning on....He NEVER DID SUCH A THING! I noticed that the technician obviously did NOT check my rotors while checking my brake pads. The rotors needed turned. I called the service manager and he told me I could bring my car back the next day, being a Saturday and it would be taken care of. I did just that at 10:30 am. They were NOT busy at all and I ended up waiting 3 1/2 hours for my rotors to be turned. OUTRAGEOUS! I had plans that day and could not attend to all of them because their lack of competency in turning rotors. My fiance" has had nothing but serious problems with every service there for the last year and half. Something is broken that wasn't broken before, dash is cut where the service technician did some work, etc. It has literally been horrific. I will drive to another dealership further away, even when out of state, before I ever go back to Don Jacobs, even for the smallest of smallest needs. More

Excellent I had a wonderful experience at Don Jacobs Honda recently after consulting with Josh , a very knowledgable advisor about my vehicle that I have had fo I had a wonderful experience at Don Jacobs Honda recently after consulting with Josh , a very knowledgable advisor about my vehicle that I have had for a few years. He was great with answering my questions and concerns. This was a very good experience and I will be back in the future for service! Thanks Josh! More

Terrible service experience I made an appointment for service for Friday 8:10am. This appointment was made 5 days before on the previous Monday after viewing the on line schedule I made an appointment for service for Friday 8:10am. This appointment was made 5 days before on the previous Monday after viewing the on line schedule and choosing a day and time that worked best with my needs. I dropped the vehicle off at 8:00am, and was promised it would be ready by 3:00pm. After calling the service department between 2:30 and 3:00pm, I was told the vehicle had not even been looked at. My service needs were delayed because I was not waiting on the premises. At 4:10pm, I called again and was told it would be ready before they closed at 5:30pm. I received a call at 5pm that it would be ready by the time I arrived. Appointments are pointless. Take the whole day off and sit in the service department if you want to get faster service. Or take it somewhere else. More

Josh Owens sales advisor The service at Don Jacobs has been good for years but my past experience takes the cake. Josh Owens is a new face to the team as far as I can tell and The service at Don Jacobs has been good for years but my past experience takes the cake. Josh Owens is a new face to the team as far as I can tell and he's a great addition. He took time with me to fully explain all the services and why I needed them. He even gave me a cool little recommendation sheet so I can create web appointments better by pinpointing the service I'm going to need according to my mileage. I will work with him from now on. More

Excellent experience! I couldn't be happier with Don Jacobs. Harrison Jenkins was fair, courteous and a great salesman. No pressure, easy negotiation. Got a great Camry at I couldn't be happier with Don Jacobs. Harrison Jenkins was fair, courteous and a great salesman. No pressure, easy negotiation. Got a great Camry at a great price. No pressure sales. Other dealerships should learn from them. I can't say enough, had a great experience. Did I already say Harrison was the man! More

Terrific service!! i had some trouble with my car after the battery was disconnected. Kenny Adams was incredibly kind and took care of the problem in no time. I'll defin i had some trouble with my car after the battery was disconnected. Kenny Adams was incredibly kind and took care of the problem in no time. I'll definitely recommend this service department and Kenny in particular! More

Awesome service dept! I Would recommend the service department here to anyone! Austin was very helpful and courteous and made my service experience there enjoyable. Thank y I Would recommend the service department here to anyone! Austin was very helpful and courteous and made my service experience there enjoyable. Thank you very much Austin! More

Thank you Greg Hines! I am a nanny and was desperate for a good, safe, reliable vehicle. Greg took the time to work with me and found the perfect vehicle for my profession. I am a nanny and was desperate for a good, safe, reliable vehicle. Greg took the time to work with me and found the perfect vehicle for my profession. He made sure that I could afford the payments, I was looking at cars outside my price range and he actually brought it to my attention that a couple of other vehicles would fit better into my budget and meet my needs. He showed me a used CR-V in excellent condition. I love my new vehicle, as do the parents and children I work with. He and the lady who walked me through the paperwork where very friendly and genuinely wanted the best for me. I was in and out in less than two hours. Best experience ever buying a vehicle! More

Kenny Adams- Honda Service Team Had a wonderful first experience at Don Jacobs Honda Service. Kenny was both friendly & knowledgable. He was a pleasure to work with and I will be ret Had a wonderful first experience at Don Jacobs Honda Service. Kenny was both friendly & knowledgable. He was a pleasure to work with and I will be returning to him for my needs in the future. More

The Bait and Switch I called ahead and talked to a representative who said they had a car that I was interested in. After making the trip down there the sales associate s I called ahead and talked to a representative who said they had a car that I was interested in. After making the trip down there the sales associate said "oh, someone was looking at that vehicle let me go check on it." When he came back he said that someone had "just" put a deposit on it but that he could show me another vehicle... I would not have realized that this was a sales method if they were not the third dealership to that to me in a row on the same day. It was not only a waste of my time (and theirs) but I felt manipulated and lied to. More