Don Jacobs Honda

It's all about trust You can't just walk into any dealership and find a trustworthy person. I had such a great experience I just had to come review the guys here! I came t You can't just walk into any dealership and find a trustworthy person. I had such a great experience I just had to come review the guys here! I came to right place! More

Josh Owens I went to Don Jacobs with hesitation but quickly after being there I was relieved. The facility was nice and the service was quick. I had been going t I went to Don Jacobs with hesitation but quickly after being there I was relieved. The facility was nice and the service was quick. I had been going to Sam Slope but I was encouraged to try Honda Don Jacobs. I am extremely happy with my visit and the young man who took care of me, Josh Owens, was very knowledgeable and it was assuring. He was able to answer all my questions while remaining friendly and enjoyable. His service was sweet and I look forward to many more visits with Don Jacobs and Josh in the future. More

Liars Sales director lied to us with problems prior to purchase of a CPO vehicle. Then when purchased & returned for the addressed problems they refused to Sales director lied to us with problems prior to purchase of a CPO vehicle. Then when purchased & returned for the addressed problems they refused to fix them. He became confrontational when we reached out for help to him. More

Great Customer Service Going to a dealership can either be a pleasant time or a hard time, when I went here I had excellent customer service & felt like my needs & wants was Going to a dealership can either be a pleasant time or a hard time, when I went here I had excellent customer service & felt like my needs & wants was a first priority. Always a good feeling when you leave with a smile on your face. I will definitely recommend this dealership to all my friends & family. More

Top Notch Sale! I was a little skeptical about going to a dealership for my new car. I didn't want to feel like just another customer to them. Within 5 minutes of bei I was a little skeptical about going to a dealership for my new car. I didn't want to feel like just another customer to them. Within 5 minutes of being on the lot, my mind was put at ease. Along with a pretty awesome selection of cars, I felt like the staff was generally concerned about my well being and satisfaction of my purchase. Josh Owens was the gentlemen who showed us around the lot that afternoon, and I can honestly say I've never met a sales person with a more caring and genuine personality. I felt more like I was discussing a decision with a friend than making s sale. I highly recommend him and the dealership !! More

Great service by rep and dealership My service advisor Josh Owens was prompt, detailed and very informative at keeping me posted on the service progress (Honda airbag recall) and on help My service advisor Josh Owens was prompt, detailed and very informative at keeping me posted on the service progress (Honda airbag recall) and on helping me make some decisions on some other safety related issues I needed to address. The dealership got things done efficiently, and has comfortable area while waiting. More

Excellent Customer Service Long story short I tried to get a appointment for weeks had one for Friday. My family had a emergency and I was in town waiting at the hospital. Cam Long story short I tried to get a appointment for weeks had one for Friday. My family had a emergency and I was in town waiting at the hospital. Came in without a appointment to see if they would work me in because I live in London. Spoke to Josh Owens and he was super helpful!!! He worked me in for the oil change and even showed me how to fix the tire light on the dash. He was extremely understanding and genuinely nice. Good customer service is hard to find. He's a keeper :) Thanks so much Josh and Honda :) Tina Miller London, KY More

Great Service Experience Reason for visit was air bag recall. Wound up getting new tires, battery and steering work. Have no doubt the recommendations were necessary and am Reason for visit was air bag recall. Wound up getting new tires, battery and steering work. Have no doubt the recommendations were necessary and am quite pleased with the outcome. Can tell a huge improvement in performance. More

One of the best servise!! Great servise, great deal, great experience, great car!!!! I was looking for a used car which I could buy a cash. I found it and I love it. They helpe Great servise, great deal, great experience, great car!!!! I was looking for a used car which I could buy a cash. I found it and I love it. They helped ma a lot!!! More

No negotiating with Don Jacobs Honda I was looking for a used car to pay cash for, I found a '98 Honda Civic at Don Jacobs with 130,000 miles (although listed with 120,000) The car was lo I was looking for a used car to pay cash for, I found a '98 Honda Civic at Don Jacobs with 130,000 miles (although listed with 120,000) The car was located in the Auction Access center, in a few days it would be sent to the auction. This mean't the car would be sold "as is", never inspected by Don Jacobs, no warranty, etc. I expressed my interest with the first saleswoman that approached me, she suggested it was selling for $1900. Then she said $2990. I took the car to be inspected, 3 hours and $41 later, the mechanic told me it would need a new timing belt immediately otherwise the engine would fail. The price estimate for this was $600. Still interested, even with a pricey repair in the future, I attempted to negotiate a fair price, but the salesman wouldn't even hear it, They wouldn't sell the car for a penny less than $3600! How does this dealership crunch their numbers?! How could it have INCREASED from $1900 to $3600?! I truly believe they saw me as a young girl who could be easily taken advantage of -- but I knew more about the mechanical workings of the car than they did. At one point, he told me not to worry about the timing belt, that IF the car had been maintained, it wouldn't be necessary. The sale and the car was a ticking time bomb, a money pit. If you have money to blow on a new car, no questions asked, this is your dealership, if you want a fair price and sales people that listen, you should go elsewhere. More