Don Jacobs BMW

The worst dealership I’ve ever dealt with after purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW r purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW refuse to repair the issue.. there is no way in the world that they did not know about this vehicle. Having this problem IF it went through their service department before being placed on the lot for sale I will never deal with BMW of Don Jacobs in Lexington Kentucky. Again and I urge any Other potential buyers to take the car to your mechanic before purchasing to be inspected. More

The WORST ever experience in purchasing a car, and then end up with a major problem less than two weeks later. end up with a major problem less than two weeks later. More

Very attentive to my needs. Fair to work with on my trade in responsive to email and text inquiries Fair to work with on my trade in responsive to email and text inquiries More

Extremely helpful with selection and new vehicle orientation. Financial intake was not cumbersome. Met at the door upon arrival and , as requested, insurance company was contacted regarding vehicle orientation. Financial intake was not cumbersome. Met at the door upon arrival and , as requested, insurance company was contacted regarding vehicle insurance. More

Great people at Don Jacobs from the sales people to the finance department and most of all, my Genius X! finance department and most of all, my Genius X! More

I was so pleased with the experience that I had at Don Jacobs when I purchased my new BMW.All of the employees were very courteous and knowledgeable.I would like to thank Xavian,Jonny,Venessa,Jennifer,Jos Jacobs when I purchased my new BMW.All of the employees were very courteous and knowledgeable.I would like to thank Xavian,Jonny,Venessa,Jennifer,Josh More

Great car buying experience, I would definitely recommend this dealership to anyone looking to buy a new BMW. this dealership to anyone looking to buy a new BMW. More

Excellent customer service, very attentive and experienced. They listen to what you have to say and don’t talk down to those who aren’t very knowledgeable about car issues. experienced. They listen to what you have to say and don’t talk down to those who aren’t very knowledgeable about car issues. More

Don Jacobs staff was absolutely professional, courteous and kind. It was 100 degrees outside and the staff remained cool and kept me the customer confident in my purchase. and kind. It was 100 degrees outside and the staff remained cool and kept me the customer confident in my purchase. More

Everyone was OUTSTANDING in the customer service they provided! I would highly recommend Don Jacobs if you are looking for a car with superior customer service. provided! I would highly recommend Don Jacobs if you are looking for a car with superior customer service. More