Don Jacobs BMW

Signed a lease on a 2004 325i. Chad (salesperson) refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWF refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWFS lease, and required me to take a $495 Tire Protection plan in order to get this insurance, which is actually included at no charge in all BMWFS leases. On top of the significant profit they made on the car, Kathleen (F&I) attempted to mark up the lease rate by the maximum amount allowed by BMWFS. She also attempted to write the lease for 12,000 miles per year, even though it was priced for 15,000 miles per year and clearly noted as so on the sales sheet. Once (I thought) the paperwork was finalized, they informed me that they forgot to add sales tax in the lease and I would need to sign all new paperwork. I informed them that I had returned home (2 hours away) to visit my parents, and would come by when I got back into town. I was informed that a courier was enroute (without my approval), and would be there within two hours. I had other things to do, so after waiting two hours, I left, and Chad was advised to get in touch with the courier and have him return to Lexington. That never happened. When the courier did arrive, he badgered my mother to sign MY name, without attempting to verify that she had the authorization to do so (she didn't)--he simply told her it would be okay. Since I was beyond mad at this point, I spoke with my counsel who advised me that they did not have a valid contract due to the lack of my signature, and assured me that my mother was not responsible because she had been deceived by the courier. I tried to set up an appointment with Don Jacobs (General Manager), but was unable to get through to speak with his secretary. I contacted Scott (Sales Manager) the following morning and, upon hearing that I had spoken with my attorney, he offered to take the car back. This was the most gracious anyone at Don Jacobs had treated me. I agreed to return the car. This was the worst car buying experience I have ever endured... BMW is the world's greatest car company, and I expect a lot better of their dealer network than what I received at Don Jacobs. More

I took my Olds Silhouette Van in for problems that we were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the s were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the service person for a ride to demonstrate the exact problem. This worked well; HOWEVER, they then wanted to CHARGE me for the cost of taking the tech on the drive to show them something they could not find with their computers!!!! After much arguing and total disbelief that they would try to charge for something like that, I no longer deal with them. They are a poor example of what GM service should be ... who cares about the apples anyway!!<br> More

problems with new 2001 330ci. 12 unreturned phones calls with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 tri with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 trips to get a convertible top fixed. Promised a <br>bmw loaner to drive, given a <br>Geo Metro with no air conditioning in 90 degree heat. They love to sell and make promises but do not like to take care of you when there is a problem. More