Don Jackson Chrysler Dodge Jeep Ram North

Outright Lie We made a 2 hour trip to look at used cars from this dealership. We worked with a great salesman named Dennis. He was very patient with us and worke We made a 2 hour trip to look at used cars from this dealership. We worked with a great salesman named Dennis. He was very patient with us and worked with us to find the right car. We were prepared to pay down 1/2 of the purchase price, a substantial amount, and wanted to finance the rest at a specific payment plan. Dennis went to his boss, Patrick, and another person, and was advised that it would be no problem to make the deal according to our wishes as he could take some off the purchase price. We went to another dealership and tried a similar car but decided because of the promises made by Patrick at Don Jackson that we would go with their car. We went back and were introduced to Dustin in finance. He advised that we would not be able to do the deal as he had taken out all he could on his part. But the purchase price had not changed. We told him what had been said, he called in Patrick and Patrick was very abrupt and stated he couldn't budge on the purchase price. We could not believe it! We wasted our time and Dennis and Dustin's time based on a promise that Patrick evidently had no intention of keeping. He had evidently lied intentionally assuming we'd want the car and go ahead anyway. Dennis apologized to us and assured us he had been given the okay that the purchase price could be adjusted. We left without the car and with a very bad taste in our mouth for this dealership. And they wonder why Used Car salesmen have such a bad name.... More

Service department left my car unraveled Dodge Neon towed here for service, after getting a $2200 dollar est I decided not to proceed. They left my dashboard dismantled, Cynthia refused to to Dodge Neon towed here for service, after getting a $2200 dollar est I decided not to proceed. They left my dashboard dismantled, Cynthia refused to tow it back to fix it. More

The after sale service is non existent. On June 26, 2015 my wife and I purchased a 2013 Mercedes Benz from Don Jackson Chrysler Dodge and they were to replace the right front daytime running On June 26, 2015 my wife and I purchased a 2013 Mercedes Benz from Don Jackson Chrysler Dodge and they were to replace the right front daytime running light and fix a couple chips in the paint. I have made repeated calls to our salesmen and called the sales manager a couple of times and the customer service department all saying “It will be taken care of”. The salesmen said bring the car in and we will order the part and to that I said you can order the part without the vehicle being there. I just simply asked that they order the part and let me know when the part was in and I would set up a time with the service department to have everything done at once. Also the B1 service was at the time of purchase 125 days overdue and they would take care of that for $300.00. It is now August 20, 2015 and no phone calls, emails or even a text message. This is by far the worst service I have ever experienced in all my years of purchasing vehicles. More

Excellent service! We had a great experience with this dealership. The sales crew was very helpful and we test drove and purchased our vehicle in less than an hour. We l We had a great experience with this dealership. The sales crew was very helpful and we test drove and purchased our vehicle in less than an hour. We love our used Jeep Patriot! More

Bradford Nelson was great! Very helpful and informative. He was straight forward. No hidden agenda I recommend anyone looking for a jeep to deal with him. The whole staff was very helpful in getting this pro He was straight forward. No hidden agenda I recommend anyone looking for a jeep to deal with him. The whole staff was very helpful in getting this process done. More

As advertised The folks that I dealt with were knowledgeable, courteous, and took care of their duties well. The best thing, since I was a "long distance customer" The folks that I dealt with were knowledgeable, courteous, and took care of their duties well. The best thing, since I was a "long distance customer" was that everything, once I got to the dealership was just as we discussed on the phone. No surprises. The salesperson sent me pictures, finance got me a good rate, etc. I haven't had an opportunity to use their service department, but so far I am happy. More

Above and beyond customer service! !! Wow!! That is the only way i can describe Don Jackson Chrysler Dodge Jeep in Union City. They are amazing! Truly the art of customer service is valued Wow!! That is the only way i can describe Don Jackson Chrysler Dodge Jeep in Union City. They are amazing! Truly the art of customer service is valued and taken very seriously here. They went above and beyond to make sure the customer is truly happy when you leave. We have bought alot of cars and this experience was an absolute joy! I have never said that about any of my past experiences but i never bought a car here before!! JC was our salesman and if you talk to anyone else that is a mistake! (Actually im sure they are all wonderful it was JC who I dealt with) He was wonderful to us. Cannot say enough good things. He is willing to meet us after hours to pick up our vehicle because we have an event to get to and can't get back before they close this evening!!! If that isn't service I don't know what is! Talk to Dustin Drawdy in finance as well, he sold us a warranty with just being upfront and completely honest! Amazing! I would recommend them over and over trust me when I say that I absolutely will!! Thank you JC and Dustin for all you did!!. More

Best Dealer & Best Deal Negotiated the deal online. Sales person was very experienced. Didn't see the actual vehicle until they delivered to my work. Financing paper work and Negotiated the deal online. Sales person was very experienced. Didn't see the actual vehicle until they delivered to my work. Financing paper work and all signed at my location. All numbers exactly same as they promised.. Yes I am very Happy with this dealership. Thank you. More

2015 Jeep Renegade Kiersten Long worked with my wife and I on the purchase of our new 2015 Jeep Renegade. She was very helpful and patient while we looked at various veh Kiersten Long worked with my wife and I on the purchase of our new 2015 Jeep Renegade. She was very helpful and patient while we looked at various vehicles on the lot. We got a fair price on the both the new car and our trade-in. If you're looking for a new Chrysler, Dodge, Jeep, or Ram, contact Don Jackson and ask for Kiersten. More

Best Deal Around Tracey at Don Jackson was on the money! She was professional, courteous and efficient! Easiest car buying experience we ever had! We were looking at u Tracey at Don Jackson was on the money! She was professional, courteous and efficient! Easiest car buying experience we ever had! We were looking at used Jeep Wranglers but ended up with a brand new one from Don Jackson. They had the BEST car deal after shopping in 4 states, via the internet. We will definitely use this dealership again! More