Don Jackson Chrysler Dodge Jeep Ram North

Worst experience ever My experience with this dealership has been my worst car buying experience at this location they are all liars they'll say whatever to get your busin My experience with this dealership has been my worst car buying experience at this location they are all liars they'll say whatever to get your business once you've signed a contract their customer service is piss poor. Perfect example if you call that dealership and you press the prompt that you're an existing customer you'll never get an answer if you indicate that you're a new customer a sales rep will pick up right away More

Terrible customer service I purchased a car there and and after fews days of ownership the. Low pressure tire came on. It has been coming off and on since i purchased the vehic I purchased a car there and and after fews days of ownership the. Low pressure tire came on. It has been coming off and on since i purchased the vehichle. Each time i took it back and had to remind the service staff that it is on ongoing issue.. The automatic doors on the 2014 Compass have fsiled on threes occasions. Each time i had to leave my vehicle n the shop for at least a week or two. Now the fourth time. Thry want me to pay $110.00 for a diagnostic check. Hello! This is an ongoing problem. I contacted chrysler and they gave me an appt two months later. Bad sevice Don Jackdon dervice dept and Chrysler cuztmer care is not customeer friendly....... More

Very happy 😃 After weeks of research somehow I ended up here I didn't even know where the place was & I wasnt looking for it. My tire blew out in front of it. I ta After weeks of research somehow I ended up here I didn't even know where the place was & I wasnt looking for it. My tire blew out in front of it. I talked with James Ford & Zane very professional & about business I was very happy thank you so much. More

Purchased a vehicle that wasn't repaired correctly Purchased a vehicle from this dealership from Don Jackson. The car was hit between the time the paperwork was signed and the time the key was obtained Purchased a vehicle from this dealership from Don Jackson. The car was hit between the time the paperwork was signed and the time the key was obtained. Salesman was unapologetic. Went back to the dealership several times to get the trunk repaired, but the manager, Albert Ford, kept giving a variety of excuses as to why it couldn't get done. When I drive 60+ mph, I hear a noise. I found out that the car was in an accident and repairs were (incorrectly) done under the table- even though the Carfax report was clean. Went back to Don Jackson and received another excuse as to why the car wasn't fixed. Giving a one star rating is extremely generous. More

Worst experience I have had with a dealership My son purchased first car on his own. I live out of state. He was given ONE key and told additional one would be mailed. 3 months later, NO key. I c My son purchased first car on his own. I live out of state. He was given ONE key and told additional one would be mailed. 3 months later, NO key. I contacted the salesman Michael and he told me another story. He said IF they get one, it will be mailed. Who sells a car with only one key. My son went on Michael's word and trusted him. I called and left a message for Used Car Manager Albert. 3 days later I have still not heard from him. I emailed the General Manager and of course I haven't heard anything from him. Not even an email. 2015 Laredo with 30,000 miles now has paint coming off. Can't get anyone to return a call. My son has just graduated from college, needed an SUV for his job and wanted to make this purchase. Since no one at the dealership will return a call and two stories were told about the additional key and a car that now has paint chipping off, I can only assume that he was taken advantage of. So the expenses keep climbing. I DON'T recommend this dealership for any purchase. You are dropped immediately after purchase. More

First time car buying experience Ask for Ray Hudgins when visiting this dealership. If you want an honest car salesman with the experience to back it up, look no further. He got me in Ask for Ray Hudgins when visiting this dealership. If you want an honest car salesman with the experience to back it up, look no further. He got me in the exact car I wanted with a deal I was beyond satisfied with. I will most certainly be coming back to the dealership for all my future car buying experiences. More

New Jeep, Great Customer Service Wanted to express how happy I was dealing with Felix out at Don Jackson Chrysler Dodge Jeep Ram. Spoke with Felix about what I was looking for he fou Wanted to express how happy I was dealing with Felix out at Don Jackson Chrysler Dodge Jeep Ram. Spoke with Felix about what I was looking for he found the exact car and even had it delivered to me within 48 hours. Can't say enough good things about the dealership as a whole. More

The worst car buying experience in history!!! So after driving nearly an hour to test drive the vehicle I found online that I was interested in buying, it had a mechanical issue with the steering So after driving nearly an hour to test drive the vehicle I found online that I was interested in buying, it had a mechanical issue with the steering and I was told I couldn't buy it. I was disappointed, but felt better when I was reassured that nobody else would be able to buy the vehicle and that the dealership would come up with a solution to fix the issue the following day so I would then be able to take the vehicle home. The salesman called me the next day to tell me I could go ahead and buy the vehicle and that they would provide me with a written guarantee that they would fix the defect at a later date. I was satisfied with this solution and told them to go ahead and start the financing process. 8 hours later I was informed that after I went through all the hassle of getting financed, they sold the vehicle out from under me to someone else!!! Poor business and poor ethics. Worst sales experience of my life. More

First car purchased from this company. Had a good happy experience and would buy again. Had a very happy 16 year old for her first car. purchased from this company. Had a good happy experience and would buy again. Had a very happy 16 year old for her first car. More

Amazingly Bad! Two weeks for an appointment only not to even be looked at day. Next day, almost noon before they knew anything and promised it would be done that da Two weeks for an appointment only not to even be looked at day. Next day, almost noon before they knew anything and promised it would be done that day. Surprised not done but ensured that it would be done first thing in the morning, shocker the tech didn't show up that morning until late. Service Manager never returned any calls, and the Asst Service Manager has no customer service skills what-so-ever.. More