Don Jackson Chrysler Dodge Jeep Ram North

Worst experience I have had with a dealership My son purchased first car on his own. I live out of state. He was given ONE key and told additional one would be mailed. 3 months later, NO key. I c My son purchased first car on his own. I live out of state. He was given ONE key and told additional one would be mailed. 3 months later, NO key. I contacted the salesman Michael and he told me another story. He said IF they get one, it will be mailed. Who sells a car with only one key. My son went on Michael's word and trusted him. I called and left a message for Used Car Manager Albert. 3 days later I have still not heard from him. I emailed the General Manager and of course I haven't heard anything from him. Not even an email. 2015 Laredo with 30,000 miles now has paint coming off. Can't get anyone to return a call. My son has just graduated from college, needed an SUV for his job and wanted to make this purchase. Since no one at the dealership will return a call and two stories were told about the additional key and a car that now has paint chipping off, I can only assume that he was taken advantage of. So the expenses keep climbing. I DON'T recommend this dealership for any purchase. You are dropped immediately after purchase. More

First time car buying experience Ask for Ray Hudgins when visiting this dealership. If you want an honest car salesman with the experience to back it up, look no further. He got me in Ask for Ray Hudgins when visiting this dealership. If you want an honest car salesman with the experience to back it up, look no further. He got me in the exact car I wanted with a deal I was beyond satisfied with. I will most certainly be coming back to the dealership for all my future car buying experiences. More

New Jeep, Great Customer Service Wanted to express how happy I was dealing with Felix out at Don Jackson Chrysler Dodge Jeep Ram. Spoke with Felix about what I was looking for he fou Wanted to express how happy I was dealing with Felix out at Don Jackson Chrysler Dodge Jeep Ram. Spoke with Felix about what I was looking for he found the exact car and even had it delivered to me within 48 hours. Can't say enough good things about the dealership as a whole. More

The worst car buying experience in history!!! So after driving nearly an hour to test drive the vehicle I found online that I was interested in buying, it had a mechanical issue with the steering So after driving nearly an hour to test drive the vehicle I found online that I was interested in buying, it had a mechanical issue with the steering and I was told I couldn't buy it. I was disappointed, but felt better when I was reassured that nobody else would be able to buy the vehicle and that the dealership would come up with a solution to fix the issue the following day so I would then be able to take the vehicle home. The salesman called me the next day to tell me I could go ahead and buy the vehicle and that they would provide me with a written guarantee that they would fix the defect at a later date. I was satisfied with this solution and told them to go ahead and start the financing process. 8 hours later I was informed that after I went through all the hassle of getting financed, they sold the vehicle out from under me to someone else!!! Poor business and poor ethics. Worst sales experience of my life. More

First car purchased from this company. Had a good happy experience and would buy again. Had a very happy 16 year old for her first car. purchased from this company. Had a good happy experience and would buy again. Had a very happy 16 year old for her first car. More

Amazingly Bad! Two weeks for an appointment only not to even be looked at day. Next day, almost noon before they knew anything and promised it would be done that da Two weeks for an appointment only not to even be looked at day. Next day, almost noon before they knew anything and promised it would be done that day. Surprised not done but ensured that it would be done first thing in the morning, shocker the tech didn't show up that morning until late. Service Manager never returned any calls, and the Asst Service Manager has no customer service skills what-so-ever.. More

Outright Lie We made a 2 hour trip to look at used cars from this dealership. We worked with a great salesman named Dennis. He was very patient with us and worke We made a 2 hour trip to look at used cars from this dealership. We worked with a great salesman named Dennis. He was very patient with us and worked with us to find the right car. We were prepared to pay down 1/2 of the purchase price, a substantial amount, and wanted to finance the rest at a specific payment plan. Dennis went to his boss, Patrick, and another person, and was advised that it would be no problem to make the deal according to our wishes as he could take some off the purchase price. We went to another dealership and tried a similar car but decided because of the promises made by Patrick at Don Jackson that we would go with their car. We went back and were introduced to Dustin in finance. He advised that we would not be able to do the deal as he had taken out all he could on his part. But the purchase price had not changed. We told him what had been said, he called in Patrick and Patrick was very abrupt and stated he couldn't budge on the purchase price. We could not believe it! We wasted our time and Dennis and Dustin's time based on a promise that Patrick evidently had no intention of keeping. He had evidently lied intentionally assuming we'd want the car and go ahead anyway. Dennis apologized to us and assured us he had been given the okay that the purchase price could be adjusted. We left without the car and with a very bad taste in our mouth for this dealership. And they wonder why Used Car salesmen have such a bad name.... More

Service department left my car unraveled Dodge Neon towed here for service, after getting a $2200 dollar est I decided not to proceed. They left my dashboard dismantled, Cynthia refused to to Dodge Neon towed here for service, after getting a $2200 dollar est I decided not to proceed. They left my dashboard dismantled, Cynthia refused to tow it back to fix it. More

The after sale service is non existent. On June 26, 2015 my wife and I purchased a 2013 Mercedes Benz from Don Jackson Chrysler Dodge and they were to replace the right front daytime running On June 26, 2015 my wife and I purchased a 2013 Mercedes Benz from Don Jackson Chrysler Dodge and they were to replace the right front daytime running light and fix a couple chips in the paint. I have made repeated calls to our salesmen and called the sales manager a couple of times and the customer service department all saying “It will be taken care of”. The salesmen said bring the car in and we will order the part and to that I said you can order the part without the vehicle being there. I just simply asked that they order the part and let me know when the part was in and I would set up a time with the service department to have everything done at once. Also the B1 service was at the time of purchase 125 days overdue and they would take care of that for $300.00. It is now August 20, 2015 and no phone calls, emails or even a text message. This is by far the worst service I have ever experienced in all my years of purchasing vehicles. More

Excellent service! We had a great experience with this dealership. The sales crew was very helpful and we test drove and purchased our vehicle in less than an hour. We l We had a great experience with this dealership. The sales crew was very helpful and we test drove and purchased our vehicle in less than an hour. We love our used Jeep Patriot! More