Don Hinds Ford

Outstanding I purchased my vehicle at your dealership and have had it serviced by your organization for over 8 years. I would not think of taking it anywhere else I purchased my vehicle at your dealership and have had it serviced by your organization for over 8 years. I would not think of taking it anywhere else. Your staff (sales and service) is knowledgeable, friendly, and professional. Most importantly, I trust them to be fair and honest and to provide the best service possible. More

Excellence In all. Excellent, knowledgeable service writers and staff. Sales force is second to none with each customer they meet. Parts department well organized and Excellent, knowledgeable service writers and staff. Sales force is second to none with each customer they meet. Parts department well organized and stocked with fast-moving parts. Non-stocked items acquired immediately. This is a class dealership! More

Good people to work with at Don Hinds Our sales person Sandy was great but the time to do the paperwork was lengthy, dont think it was really anyone's fault since we werent sure which vehi Our sales person Sandy was great but the time to do the paperwork was lengthy, dont think it was really anyone's fault since we werent sure which vehicle we were purchasing. However, we did apply online and expected less than 3 hours to complete the process. More

Service Review I experienced great service, timely and got done quickly as I needed and the pricing was fair. The are easy to deal with and would recommend. I experienced great service, timely and got done quickly as I needed and the pricing was fair. The are easy to deal with and would recommend. More

Service Great and very helpful, friendly , Ford service is over priced, 2 filters 37 dollars ok but 40 dollars to put them in is not good/ 10 dollars is good Great and very helpful, friendly , Ford service is over priced, 2 filters 37 dollars ok but 40 dollars to put them in is not good/ 10 dollars is good and fair. More

Fast and Professional Service Had a simple oil service on diesel. Very quick and professional in the work done. Chuck the service manager for diesels is very knowledgeable and st Had a simple oil service on diesel. Very quick and professional in the work done. Chuck the service manager for diesels is very knowledgeable and straight forward. Chuck is very trust worthy which is very important in dealership management. More

Never ordered part or called me back Back in September I was there to get an oil change and new tires put on. I needed the part to hook my spare tire back up underneath my ford transit. Back in September I was there to get an oil change and new tires put on. I needed the part to hook my spare tire back up underneath my ford transit. Garrett told me he would order it and call me when it came in. I never heard back from him. Just a few weeks ago I called and found out that that the part was never ordered. I spoke with the lady that answered the phone and she told me she would pass on to Garrett that he needed to call me about the part because I was going out of town on the 28th. I still never heard anything ended up getting my car worked on back home by my old mechanic and received a great deal and great work. More

Loving my new Ford Edge My son recently totaled my Lexus. I have driven a Lexus for the last 16 years or so but had to get a quick replacement. I was recommended a Ford Edg My son recently totaled my Lexus. I have driven a Lexus for the last 16 years or so but had to get a quick replacement. I was recommended a Ford Edge and I just love it. I have the same ride and size with all the bells and whistles. More

The works regular service I take my older Mercury (2006) to Ford for regular service. I have had a few other services I needed (wheel bearings, brake calipers, etc.) and was a I take my older Mercury (2006) to Ford for regular service. I have had a few other services I needed (wheel bearings, brake calipers, etc.) and was always taken care of More

Not completely happy with my experience I purchased a 2013 Ford Explorer from Don Hinds. My wife and I discovered that the back passenger side window made a sound when you let it up and down I purchased a 2013 Ford Explorer from Don Hinds. My wife and I discovered that the back passenger side window made a sound when you let it up and down. It was brought to our salesman attention at the time of purchase and we were told that it was noted and would be taken care of if the motor was to go out. Days later we found out the driver side door did not lock which was something i admit we didn’t check when we purchased the vehicle but you automatically assume that a vehicle being sold by a dealer has doors that lock. We took the vehicle back for service for the lock as well as to have the back window checked. The service department said the motor on the window was bad and it would soon go out. The truck also needed a new door handle so the door would lock. The dealership agreed to fix the lock but not the window cause they said it still works even though the service department said it would go out soon. Our salesman basically told us it’s the service department job to get ppl to spend money on things within your vehicle that actually may not even need to be fixed. That was very unnerving to hear! We understand that used cars are not perfect but i would never purchase a used car that has doors that don’t lock or a window that may not work soon. I had only had the vehicle a week and i feel those two things should have been taken care of at no cost to myself. Due to how this was handled my wife who was also looking to purchase another vehicle has chosen to not purchase her next vehicle from Don Hinds. So a $225 window fix cost them a sale of another vehicle. More