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Don Herring Mitsubishi Plano - Service Center

Plano, TX

4.6
204 Reviews

204 Reviews of Don Herring Mitsubishi Plano - Service Center

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May 07, 2022

I was checked in at 845 ish and gone by my promised time. Hung out in lobby and it was a pleasure. (Very quiet and it was great.) The team working are very professional. I’m very pleased with the work that w More

by Sherrylholmes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Armenta
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April 28, 2022

Great group of people. They basically take care of my vehicle for me.They keep me on schedule regarding all car maintenance. I’ve bought a few vehicles from this dealership More

by joslinrg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherri Herring
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weatherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Forniglia, Benny Gonzales, Jason Miller
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April 27, 2022

Was lied to about when my car will be done by SCOTT and by Lewis More

by Kstrongsb83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott service dept
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Apr 27, 2022 -

Kstrongsb83 responded

My Catalaytic converter was stolen from my car while I was in Oklahoma My car was towed to your location in Plano where I was told there was five cars ahead of me and I should have my car by the third week in April which led to a bunch of lies By Scott the service department every time he would call me because I would call check in my car he would change like how many people were ahead of me and I just told her it’s 40 people ahead of me then I was told her it’s 10 and I was told her there’s a nine and then just last week he told me that there was 10 ahead of me and then they got five converters and I was number five and the next round and then he told me that they would pay for a rental car and then called me this Monday telling me that they weren’t going to pay for the rental car but he could have my car ready by Tuesday and I asked if I could pick up on Saturday and he threw a big fit absolutely not you need to come pick it up as soon as I get it done or I’ll go to the next person he really treated me horrible then when I got my car had no problems prior to it being towed there and it kept stalling on me and he expected me to drive this car almost 400 miles home in that condition he needs to have an attitude adjustment and learn how to treat your customers are not real happy and I wish the owner or the owner Family would call me cause I’m not happy they did not Not sanitize my car at all matter fact I was so tired when I got home last night after driving up there and back total of like 800 miles I noticed my back right rear bumper looks like they backed into something not happy about that either please have someone from your office call me

Apr 28, 2022 -

Don Herring North Mitsubishi responded

Kstrongs83, thank you for taking the time to leave us a review. We are sorry to read how you feel your experience was. It appears there was some miscommunication and for that we are sincerely sorry. Catalytic Converters have been on national backorder for over a year now, so it is not our standard operating procedure to give a customer a date, until we have a Catalytic Converter in our possession and know when the technician will be able to complete the work. The stalling issue appeared to be due to a dirty throttle body, which we did a complimentary throttle body service to help with that issue. We are sorry that you feel the person you spoke with about picking your vehicle up was unpleasant, that was not our intention. Don Herring has been servicing the Dallas/Fort Worth metroplex for over 40 years, customer satisfaction is our number one priority.

April 19, 2022

Really professional and diligent with the services. Took care of all the vehicle issues. Thank you More

by brayanc93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
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April 18, 2022

My favorite dealership. Always accommodating, fast service, courteous. Provides great service on my vehicle whether it’s a simple oil change or more serious repairs. Explain More

by Jpwilson2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherri Herring
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weatherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny Gonzales, Jason Miller
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April 14, 2022

The service fast. Good customer service(I was provided all the information I needed regarding repairs for my car). More

by FlexD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
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April 14, 2022

Tyler is very helpful they got what I needed looking forward for future service on my car. More

by gsam1962
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tyler
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April 04, 2022

Luis did a fine job! ! I get all my cars serviced here because of the prompt, professional service. Kudos! More

by Dozer328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
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March 31, 2022

Tyler Jones was very helpful and told me about the work that needed to be done to my vehicle. More

by charley8287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
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March 30, 2022

The service was outstanding. And Tyler Jones made the visit worthwhile. The wait time was minimum. Overall, the experience was wonderful. More

by Tim.young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
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