Don Herring Mitsubishi Plano - Service Center

Horrible customer service! I have been having problems with my CarPlay receiver for over a year since I bought my Outlander Sport Limited Edition. No one at Don Herring will hel I have been having problems with my CarPlay receiver for over a year since I bought my Outlander Sport Limited Edition. No one at Don Herring will help and Mitsubishi customer service won’t help either. They have passed up many opportunities to help and the service department is not even trained on this. There seems to be zero tech support offered for the electronics in the car. I’m stuck with it until I trade the car in and I will not go back to Don Herring or buy another Mitsubishi. More

As promised I was able to schedule my car maintenance, was met by a service representative when I dropped off the car, received an update call to obtain my appro I was able to schedule my car maintenance, was met by a service representative when I dropped off the car, received an update call to obtain my approval on work, and received a call as promised when work was done. It is so pleasant to have people do what they say they’re going to do when they say they’re going to do it More

Best Service Around Don Herring has the BEST service around. While their driver, Blase, was taking me home I received a call from my son's school. My son had a ring stuck Don Herring has the BEST service around. While their driver, Blase, was taking me home I received a call from my son's school. My son had a ring stuck on his finger. And Blase told me he would take me to the school! When we arrived, Blase came in with me so that he could help if he could. The school nurse, me, Blase, and the maintenance man worked on this for a great length of time with no results. It appeared that I would need to take my son to the hospital and pay the huge fees included in this. My son was in pain and swelling quickly. Blase asked if he could bring me and my son back to the dealership so the maintenance could take care of it. I agreed that it would be better for us to save the ER fees. Blase drove us around to the garage, we showed Shaggy my son's finger. Shaggy then got some strong pliers and cut the ring off. It was an amazing moment for my son and I was thrilled! Thank you Blase, Shaggy, and Don Herring for all of your fantastic service! This is the reason we drive all the way to Plano to your dealership! More

Service Nothing bad to say. No complaints. The recall work was done in the time they said it will be done. On time and courteous. Will be seeing them a lot! Nothing bad to say. No complaints. The recall work was done in the time they said it will be done. On time and courteous. Will be seeing them a lot!!! More

Tire issue Recently had a blown tire 2 months into my outlander ownership. - wood piece that made the tire unrepairable - Scott @ the dealership pulled some stri Recently had a blown tire 2 months into my outlander ownership. - wood piece that made the tire unrepairable - Scott @ the dealership pulled some strings and had the tire fully replaced at no charge (weren’t required to do this by any means) really went above and beyond a salesperson’s role! Appreciate the commitment to customer svc by Scott and the Don Herring team! More

Edwin was so helpful! I had an apoinment on Saturday morning and I had to be at work at 10am. Edwin made sure my car was serviced and out on time. I made it to work with ti I had an apoinment on Saturday morning and I had to be at work at 10am. Edwin made sure my car was serviced and out on time. I made it to work with time to spare. I really appreciate thst he went over and beyond to make sure my car was done in a timely manner. More

Excellent Customer Service After the Sale I have been a customer of Don Herring Mitsubishi in Plano for over 10 years. I am on my 3rd Outlander Sport purchased through them. I have received ou I have been a customer of Don Herring Mitsubishi in Plano for over 10 years. I am on my 3rd Outlander Sport purchased through them. I have received outstanding customer service every step of the way, from the test drive, purchase & the after sales servicing of the cars. The service department is fast, efficient and never try to upsale me any service I don't truly need. They are great about accepting & even looking for coupons for oil changes or other maintenance to save me some money. The complimentary car wash & vacuuming when getting my car serviced is always appreciated. More

2nd New Car in less than a Week! I needed to run to Don Herrings to pick something up and when I got into my 2014Mirage the tire light came on. I took it into the Service Department I needed to run to Don Herrings to pick something up and when I got into my 2014Mirage the tire light came on. I took it into the Service Department for them to check my tires while I picked up what I came for. I went to the front elk and told them it was time to trade my car since the light came on. He said ok and I went home with a new 2017 Mirage G4! It was the easiest deal ever. Everyone was very helpful and did their best to make it not only a great deal, but a quick deal. More

Service department at Don Herring Mitsubishi -Plano I've had the pleasure to work with Larry on a couple of occasions. He is so attentive to my needs, always exceeds my expectations and I highly recomme I've had the pleasure to work with Larry on a couple of occasions. He is so attentive to my needs, always exceeds my expectations and I highly recommend him to others who need Mitsubishi service. Hope to see him if and when my car requires service again. Thank you Larry! You deserve a shout-out today! More

Serveice. Any time I go to this dealership to service my cars ( we have two Mitsubishi) I have fun, Larry Ashe the service advisor is very friendly and knows th Any time I go to this dealership to service my cars ( we have two Mitsubishi) I have fun, Larry Ashe the service advisor is very friendly and knows the business. I talk to the rest of the employees and very body polite . More