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Don Herring North Mitsubishi
Plano, TX
1,034 Reviews
Thank you for visiting Don Herring Mitsubishi in Plano, Irving, and Dallas. 19-Time Diamond Chapter of Excellence Award Winner, Highest standard set by Mitsubishi Motors for customer service in all departments. Come see why everyone says We Make It Easy! 0 % APR and No Money Down Financing on All New Mitsubishi. Buy with confidence from the LARGEST MITSUBISHI DEALER IN TEXAS. We strive to offer you the lowest price available online, and pledge to beat any advertised offer in the Metroplex. Thanks for making us the #1 Customer Recommended Mitsubishi Dealer in North Texas!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,034 reviews
July 11, 2018
Great service department! Service crew was friendly, vehicle was ready precisely when they estimated it to be done. The shuttle driver was very friendly and very professional a Service crew was friendly, vehicle was ready precisely when they estimated it to be done. The shuttle driver was very friendly and very professional and reinforced my reason for this 5 star review. Being new to the area, I am happy that this is the dealership I chose for service. More
by IL Native
Employees Worked With
Edwin Graham, Giovanni Crinella,
July 08, 2018
great experience from start to finish was searching for a new car, and being a first time buyer was an little hesitant but Scott made the experience well worth it, from the first encounter was searching for a new car, and being a first time buyer was an little hesitant but Scott made the experience well worth it, from the first encounter at the door to the final handshake and handing us the keys. He was very friendly and willing to help us any way he could.i would highly recommend scott at the plano location! More
by emilee
Employees Worked With
July 04, 2018
Service is ok but The only problem I had really is they did not check what they marked example we had just replaced the ac cabin air filter the day before and it was ma The only problem I had really is they did not check what they marked example we had just replaced the ac cabin air filter the day before and it was marked as needed to be replaced. If they had checked it they would have known it was new. The actual work they did was good. But don’t do a print out of things you checked if your not really checking them More
by PaulnSherry
July 04, 2018
Wonderful experience Scott was very helpful, encouraging-as this was my daughters first car purchase and she kept worrying it wouldn't work out. He kept telling her "I go Scott was very helpful, encouraging-as this was my daughters first car purchase and she kept worrying it wouldn't work out. He kept telling her "I got you". The deal worked out and she is floating on clouds right now with her new wonderful car. More
by debrazz
Employees Worked With
July 03, 2018
Great experience Scott was very helpful from the start. Very accommodating and friendly to deal with. Took care of any additional concerns that we had. Would recommend Scott was very helpful from the start. Very accommodating and friendly to deal with. Took care of any additional concerns that we had. Would recommend 100%. More
by NeedToReview
Employees Worked With
July 02, 2018
2018 Eclipse Cross (Sunroof Glass Exploded) I am submitting my experience as a loyal customer of Don Herring for 15 plus years, having owned 4 Mitsubishi vehicles – On Sunday, June 24th my 2 I am submitting my experience as a loyal customer of Don Herring for 15 plus years, having owned 4 Mitsubishi vehicles – On Sunday, June 24th my 2018 Eclipse Cross sunroof glass blew out while I was driving the vehicle. I pulled off the highway to inspect what happened and found no trace of debris that would have hit the sunroof glass causing it to explode. I had to drive home on side streets due to the air/wind from the open sunroof, with broken glass I sent a text to the sales rep, Mr. Flores, that sold me the car and he responded that he believed the issue would be covered under warranty. I text him back I would bring the car in tomorrow morning. On Monday, June 25th I took my car in for service regarding the issue and spoke to Mr. Hernandez. I asked for a loaner car, but not an option, however, was offered a complimentary rental car through Enterprise. The challenge with Enterprise is I must provide personal insurance or pay additional for daily insurance coverage through Enterprise. The service associate showed concern for the issue and checked my car in for service. I was advised the issue would need to be investigated to determine plausible cause and next steps. I called sales rep who advised he needed to speak with the service team and he would call back me back within 20 minutes. That was a week ago and Mr. Flores did not call me back. On Tuesday, June 26th (or Wednesday, June 27th) the service associate advised pictures and details had been sent to Mitsubishi. The final determination after investigation was the sunroof glass had indeed cracked and exploded from the INSIDE OUT – this could have been due to the glass manufacture had faulty glass that was not properly tempered for hot and cold climates – there have been no other reports of this concern as of last week. I was reassured the sunroof glass and components would be replaced new and covered under warranty. As well, the parts would arrive by Friday, June 29th and my car would be ready by Monday, July 2nd. At this time I am awaiting a call to confirm I can pick up my car. I would have thought with the chain of events and investigation by Mitsubishi the Don Herring sales manager, service manager or someone in a management role would have taken the time to make a courtesy call to me regarding this issue as a longtime customer. Unfortunately, that has not happened and I have been without my new vehicle for 7 days as of yesterday (July 1st) and it has been in the care and service of Don Herring. D.Norman More
by D -Norman
Employees Worked With
Benny Gonzales, William Flores
June 27, 2018
Car Shopping for My Husband and I Scott was really great with us. He was able to handle a lot of the big stuff through email with me which helped a lot. He didn't pester us with phone Scott was really great with us. He was able to handle a lot of the big stuff through email with me which helped a lot. He didn't pester us with phone calls or emails. Which you don't normally get from dealerships, which was great. I was suprised they were able to work so well with us with our given situation. Everyone was involved in helping us out, including the sales manager. I will definately come back to trade in my car when the time is right. Thank you so much! More
by mrsmiller5
Employees Worked With
June 23, 2018
Great service Allan was amazing! He greeted us at the door and made me feel comfortable the entire process. Every employee I encountered was nice and helpful. Allan was amazing! He greeted us at the door and made me feel comfortable the entire process. Every employee I encountered was nice and helpful. More
by Leeleek
Employees Worked With
Alex Armenta, Allan Arias Lucero, Shane Pierce
June 22, 2018
Excellent times 100000000 Scott was wonderful...He worked very hard for me and I was for sure a very hard case given my situation. He was very curtious and polite and honestly Scott was wonderful...He worked very hard for me and I was for sure a very hard case given my situation. He was very curtious and polite and honestly got the job done...If i could have given you 10000 stars I would have as he definately did hard work for me to get me approved for my new car. Keep up the excellent work and I will for sure sing your praises to all my freinds and refer them to you for their next car purchase.. Me and my family truly thank you for all the hard work you put into helping us. God Bless More
by James2018
Employees Worked With
June 20, 2018
Recall Request Not only was my request handled but there was another recall I hadn’t yet been notified of that they replaced also! I would go there for all my servic Not only was my request handled but there was another recall I hadn’t yet been notified of that they replaced also! I would go there for all my service needs! More
by Pastor12
Employees Worked With
Larry Ashe
