Don Herring North Mitsubishi

I am very pleased to know that I can recommend Don Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a park Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a parking lot by another car - the owner of the other car had insurance which recommended working with Service King for repairs. The initial estimate for repairs was required through Service King. Nonetheless, I went directly to the Plano Mitsubishi dealership for a free estimate. The NAR representative, TJ, greeted me, inspected my car, asked me to wait a moment, and returned with an estimate. The entire process took approximately 10 minutes. After that, I went to Service King (as required)...after presenting for the estimate, being told i would be called days later/provided with the estimate at that time, and then after one week of my many unreturned phone-calls...I gave up and tried a second SK location. I spoke with the designated inspection person to confirm the appointment, and when I showed up, I was informed the SK representative had left for the day...apparently he forgotten he had confirmed our appointment only 2 hours earlier when we spoke on the phone. Subsequently, I was fed up and there was no way I would hand my car over to SK for repairs. Ultimately, the SK estimate was less that what NAR quoted, but I was assured by TJ that NAR would work with my insurance and fix my car. My intention was to have my car returned to it's original, perfect, pre-accident condition...and TJ assured me that's what NAR would do. As it turned out, the repair had to be corrected, and the SK estimate did not take into account the extent of the repairs necessary...and I became concerned the additional repairs would not be covered by insurance. Meanwhile, Daryll (with NAR) kept me posted every step of the way and spoke directly with the insurance company. Daryll resolved the matter with the insurance company and he returned my car to it's original perfect condition. All I had to do was pick up my car. Daryll and TJ with NAR simply provided exemplary customer service. Again, I can honestly recommend NAR to all my family and friends. As for the Mitsubishi Dealership...we have been so pleased with our new vehicle and the service we have received. We actually purchased our car from the South Dallas Mitsubishi - and I was not familiar with the plano location. From our experience - both locations offer outstanding customer service and the highest quality of work...as well as solid, dependable, great vehicles. More

I don't know if it matters but I had my chevrolet truck brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBI brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBISHI dealer not only fixed my truck (they said the fuel pump was underperforming), they also tuned it up. THANKS MY TRUCK RUNS BETTER THAN IT HAS IN YEARS! Thanks to the techs Roger and Ken. More

As soon as i arrived on the lot, I felt welcome and comfortable. I purchased a 2011 Lancer, and I am very pleased with it. This was the first car buying experience that I actually enjoyed. Thank you Do comfortable. I purchased a 2011 Lancer, and I am very pleased with it. This was the first car buying experience that I actually enjoyed. Thank you Don Herring for making my car buying a great experience, and thanks again for the excellent customer service. More

-------------------------------------------------------- ---------------------------- DISCLAIMER: THIS REVIEW HAS BEEN WRITTEN BASED ON PERSONAL EXPERIENCES. YOURS MAY BE DIFFERENT THAN MINE. DO NOT JUDGE T ---------------------------- DISCLAIMER: THIS REVIEW HAS BEEN WRITTEN BASED ON PERSONAL EXPERIENCES. YOURS MAY BE DIFFERENT THAN MINE. DO NOT JUDGE THIS DEALERSHIP PURELY AND ONLY BASED ON MY REVIEW. CHANCES ARE MY EXPERIENCES AS SHOWN IN THE FOLLOWING MAY HAVE BEEN CAUSED BY COINCIDENCES AND/OR MISTAKES, ALTHOUGH I HIGHLY DOUBT SO. YOU SHOULD READ OTHER PEOPLE'S REVIEWS AS WELL BEFORE MAKING ANY JUDGEMENT. HERE IS THE INTERNET, WHERE IT IS ESPECIALLY IMPORTANT FOR US TO REMAIN FAIR AND RESPONSIBLE EVEN IF PEOPLE MAY NEVER FIND OUT WHO WE ARE. LET US KEEP COOL AND TRY TO HELP RATHER THAN DESTROY. ------------------------------------------------------------------------------------ I was so surprised that there were so few reviews on don herring north at plano texas, perhaps one reason is because few people would go for a mits nowadays, and I thought I'd better stand up and warn the potential customers looking for a mits against the traps at this dealership. Before you go there, read my review and become informed. My review would come in two parts. Firstly, I will let you know that, which has been learned from my experience, don herring offered me (a used cars buyer) an extended warranties that covered nothing. Secondly, based on the experiences of me and my friends, I will complain about the huge amount of money charged for services on its returning customers, which were originally more or less loyal to the dealership as I was. Let's begin with the first one. Four years agao, I went to this dealership and bought an eclipse with low miles. I also paid around $1000 for the so called "4 years/50k miles bumper to bumper" extended warranty. My car broke down last summer, which was caused by a failed electric solenoid mounted on the engine. I went to don herring north and they told me it was not covered by the warranty. I took out my warranty contract and showed it to the service guy, on the paper, it says IN PURE ENGLISH that any electric parts including the "SOLENOID" on the engine are covered by the warranty that they sold to me. I requested an explanation for the contract terms. The guy then went on the line with the warranty company for about 10 minutes and came back telling me that he didn't know how to explain, but my solenoid was not covered by the warranty! Enraged, I insisted that he explains the differences between the "solenoid mounted on the engine" as specified in the warranty contract and "the actual solenoid mounted on my car's engine"! Then another guy came in and began beating around the bush and told me it was a maintenance issue and should not be regarded as a failure of the solenoid, so literally it shouldn't be covered. Did he think I was stupid? If the broken solenoid was not "a failure", why did my car break down in the first place?? My conclusion could only be: the dealership refused to take the responsibilities when the "things" they alleged to protect went wrong. They just didn't respect the contract, and chances are you will not sue them for $1000, because you probably end up paying more to your attorney. They even treated me as an idiot without giving plausible explanations. I doubt the service guy understood the "DIFFERENCES" himself. Now let's talk about their general car service. In short, I THINK the service stuff at don herring north try to up-sell service with up-scaled price to the returning and loyal customers. I have two friends who also own a mits bought from don herring north. We all liked this dealership in the beginning, but we all had been conned as well by it, e.g. paying $300 for a battery change, $199 for wheel alignment (just one time!), etc. I tell you now they SEEM TO prey on the returning customers without mercy, as if they were afraid that they would not be in this business for long, so they try to take as much money as possible. And it works! Why? let me tell you why. I have to say, frankly, their sales persons are patient enough, polite and not pushy at all. You would probably enjoy your shopping time there and may start to like the dealership. Besides, their building is big and beautiful, their front door people are polished and welcoming, all of these establish some kinds of authority, and finally you begin to trust them. It is only at the back door that the dealership's true nature is exposed. Now you had their car, and you came for "professional mitsubishi service". that is when they stop treating you like a friend and it is exactly when you become a game. you won't sort out this trap until a lot of time later, seriously. You just need time to reflect on everything before finally realizing what was really happening. This is my review, and only my personal opinions about this dealership. I tried to be as objective as possible. I did not give the dealership 0s for everything. Their sale-persons are simply great: polite and not pushy. But keep in mind, they will try to survive doing anything, especially for now, as the mits motors is going way up down the hill, its dealers will have to rob you more and more to make enough money to stay in the market. PERHAPS, don herring north is such a dealer. Be aware of don herring north! correct me if anything is wrong. In fact, I wish I was! More