Don Herring Mitsubishi Irving - Service Center

I have purchased 2 cars from this location. They have done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new pe done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new person) came in and said my car needed a new air filter and cabin filter. I told him I normally do the air filter myself. He said the cabin filter had to be changed by a Licensed Mechanic? When my car was returned, it had not been vacuumed and was streaked and still dirty. Apparently, the battery had been disconnected and all my radio stations deleted. Dont know why. Also, someone had rummaged through the console and glove box. When I went to purchase an air filter and cabin filter, I was told my car does not have a cabin filter. Approx 2 weeks later, I noticed both low beam headlights were out. I took the car back to the service dept. I did not have an appt. They were very busy and I was told to leave my car and they MIGHT be able to get it checked out by the end of the day. This was a Fri. I did not have a ride and told them I would bring it back. The man, who did not introduce himself came out as I was driving off and said wait and he would have someone look at it right fast. He took my car into the garage. About 15 min later, he returned with my car. He said the light switch was bad, they could not get power to it. I told him I would call next week and make an appt to bring my car back. On my way home, I stopped at Hurst Autoplex, Mitsubishi. The service manager greeted me and I told him my problem. He immediately took my car into the service area. He came back in less than 5 min saying BOTH headlight bulbs were burned out and brought them in to show me. He said it was odd that both bulbs were blown at the same time. There must have been some sort of electrical issue. They did check and did not find anything. Less than an hour later, the bulbs were replaced and I was on my way. Looking back, I have to wonder why it took so long to change the oil and why my battery had been un-connected at Don Herring. Did the mechanic do something? Something has changed at Don Herring, all new faces. I miss Ebby, the service manager. He was an asset to your company, always very polite and helpful. More

Dealers are generally a bit more pricey on their service than a local repair shop. But when you figure in the aggravation of having to have work done and pay for it more than once, you do not always come o than a local repair shop. But when you figure in the aggravation of having to have work done and pay for it more than once, you do not always come out ahead. I specifically want to recognize Ebby, the Service Manager and Ivan, the Lead Mechanic at Don Herring Mitsubishi - Irving. I have come to know these guys very well over the past 5+ years. They always greet you with a smile, are very professional, and perform quality work. They are always more than helpful when I have car repair needs. I can recommend DHM - irving Service Dept for anyone needing good quality auto repair. Mike - Irving TX More

I bought a 2009 Lancer at the end of 2008 and got treated really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But th really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But the reason I am leaving feedback is service after sales. I deployed to Iraq for all of 2009 and my wife drove the new car visiting relatives over several states, I put 3,000 on it myself when I was home on mid-tour leave. Now at 63,000 miles, the air conditioner stopped working so I took it back to Don Herring for service. Noting the high miles had pushed me past warranty and that I had not purchased an extended warranty, the service department began their assessment of the problem. It was nearly a total AC failure and the price to fix it was determined to be $2600.00. Of course I was not happy with this but needed the AC fixed and even with the high price I wanted the Mitsubishi backing on the work so I told them to proceed. I got a phone call the next evening explaining to me that they had a management meeting concerning my issue and they were not happy that my AC had failed and that I was being hit with a high maintenance bill on a Mitsubishi car that was less than 2 years old. They decided to offer me an alternative. If I would purchase the normal 60,000 mile comprehensive maintenance package (even though I was past 60,000) for the price after tax of $675.00, they would take care of the AC free of charge. I wasn't sure of what I was hearing on the phone so I repeated it back to him, "I pay $675. instead of $2600.00 and I get all that extra maintenance and Don Herring is going to pay for all the parts and labor to totally repair my AC." Ebby said that's right all you have to do is tell me to start. No brainer - I told him to start. They wound up replacing 98% of the entire AC system and the final tab that they picked up was not $2600.00, but $3,500.00 after the dust settled. In addition to the new AC system, the car is now running noticeably better. If you have had AC repairs done before, beyond a re-charge, you know it is always several hundred dollars; but to get the entire system changed out with new parts, installed by dealer master mechanics and a comprehensive maintenance package for $675.00; without a warranty pushing them to do it is UNHEARD of. This is the second Mitsubishi Lancer I have owned and I have to tell you they will run to the end of the earth and back for you several times - and if you buy it from Don Herring in Irving TX you won't get dropped after the sale if something really uncharacteristic for Mitsubishi performance happens to you. Don Herring, along with his maintenance and sales staff had a special meeting just to discuss my case and decided eating $3500.00 was the right thing to do. If Don Herring in Irving seems too far for you to drive, I would recommend you do it anyway - buy your car from these guys!!! More

will do buisness with this company in future...best give five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best de five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best deal for us and we enjoyed our time here with this company! More

will do buisness with this company in future...best give five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best de five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best deal for us and we enjoyed our time here with this company! More