Don Herring Mitsubishi Irving

My husband and I were looking to trade our car and had looked at the used Outlander on their lot in Irving. Now I had spoken with a gentlemen named Jason at the Plano dealership who stated he would call b looked at the used Outlander on their lot in Irving. Now I had spoken with a gentlemen named Jason at the Plano dealership who stated he would call back on Monday and I never heard back from him. Now please understand we live about 2 hours away so we are trying to accomplish this over the phone which is difficult as it is. So I decide to call about the used Outlander in Irving and spoke with a man named Corey who stated that our credit was never run on Saturday(we gave all our information to the Plano office on Saturday).I provided all this and advised that we didn't want to drive there without knowing what the numbers would be and if we could get a rough estimate. Now knowing car dealerships unless your in front of them your not there but for us its a drive and I am just asking for numbers to be run. He comes back asks what our pay off is and all the general questions and I am still asking what numbers they are running to the bank-I still am getting not one number but the price of the car as its listed. Now that cannot be the number provided to the bank. He tells me its his boss that sent it and he doesn't know. So this time his boss Brett answers he puts me on hold then Corey calls on my other line and asks of they have me on hold on the other line and to just hang up with them and tells me the bank said no. I ask him why. He advises me he doesn't know his boss Brett knows, I ask him what numbers did they run, he doesn't know his boss knows but they ran the price of the car. Now I spoke to him I advised him I had a trade and that it had to be run as a trade and not as a 3rd car loan because it wouldn't work. And I knew that ahead of time. I kept getting I don't know and my boss answers. When a customer is asking these questions knowing they have not been turned down and "the boss" puts you on hold so the associate can explain or better say not explain anything on the way it was submitted to the bank sure does not make you feel good about doing business with that particular location. More

jason treated me well and now i have the evo i always wanted. Everyone in the dealship was very nice and did everything to help in anyway that i ask. easy to get to. he took me on a tour of the dealershi wanted. Everyone in the dealship was very nice and did everything to help in anyway that i ask. easy to get to. he took me on a tour of the dealership let me meet the people that will take care of me later in service and in parts. That is if i ever need any. thanks for everything!!!!!!!! More