Don Herring Mitsubishi Irving

I had a very good car buying experience at Don Herring Mitsubishi in Irving. The sales rep, Ken Jenkins and his mgr Brett Cantrell made me feel like we were on the same team, as if we were working toward Mitsubishi in Irving. The sales rep, Ken Jenkins and his mgr Brett Cantrell made me feel like we were on the same team, as if we were working towards the same goal. It was so much better than what unfortunately happens at other dealerships. Despite the fact that I was way upside down on my previous car, they found a way to get the deal done, still within my budget, and even stayed after closing time to wrap everything up for me. My wife & I are expecting our first child in a few months so we were looking for a crossover SUV type and found a great new car with the Mitsubishi Outlander Sport. If you're looking for a great value, I highly recommend you talk to Ken at Don Herring. He can answer practically any question you have on any of their vehicles. I'll most likely be back in the near future as my family grows and I've already recommended them to one of my co-workers at my office. More

This is my second car I have bought from Kenneth within a year. Don Herring Irving is a great place with good people. I would tell anyone to go and see Kenneth Jenkins for a car at Don Herring Irving!!!!! year. Don Herring Irving is a great place with good people. I would tell anyone to go and see Kenneth Jenkins for a car at Don Herring Irving!!!!! More

These guys were great. Jason picked me up from the airport right ontime. They were very quick at the dealer in getting my paper work together and getting me on the road back home to Michigan. The airport right ontime. They were very quick at the dealer in getting my paper work together and getting me on the road back home to Michigan. The 2 hour flight and the 1200 mile drive home was worth every penny. Thanks again to Jason Bell at the Irving store for his help during a long distance purchase. Thank you, Brad (Detroit, MI) More

The service was quick and fast Kenneth gave me great service and kindness, Brett was a great help giving finance in place less then 2 hours! In and out service. service and kindness, Brett was a great help giving finance in place less then 2 hours! In and out service. More

I would recommend this dealership brett was outstanding compare to other dealerships by far this one scored a 10 in my books. I would highly recommend my friends & family. compare to other dealerships by far this one scored a 10 in my books. I would highly recommend my friends & family. More

Stay away from this dealer. Its not reputable at all. I should of read other reviews before. Get everything in writing. Dont take any of their words. They took my deposit on a car and sold it to somebody e should of read other reviews before. Get everything in writing. Dont take any of their words. They took my deposit on a car and sold it to somebody else. now they want me to buy a different model and says that they wont refund my $500 deposit. Worst car buying experience ever. will be taking legal action to recover my deposit and court cost. Also will be writing to BBB. They will see that an unhappy customer is not worth the $500 deposit. I told them I will be leaving a negative feedback. Instead of taking care of my concerns, the general sales manager decided to post positive review of the dealership on Google. Will post updates later. I am still dealing with them. More

Awesome service, great people to do business with. Drove all the way from Lubbock just to buy a new car from this great dealer. Very willing to work towards the same goal in the negotiations process. all the way from Lubbock just to buy a new car from this great dealer. Very willing to work towards the same goal in the negotiations process. More

My wife and I bought an Outlander in 2010 and a Lancer in 2011 from Don Herring Mitsubishi in Irving, TX. On both occasions the sales experience was pleasant. The sales reps were never pushy; they went out 2011 from Don Herring Mitsubishi in Irving, TX. On both occasions the sales experience was pleasant. The sales reps were never pushy; they went out of their way to find me a vehicle that would meet our needs. They were eager for my business but attentive to what we wanted and didn't want in a car. The pricing was very competitive both times; the price on my new Lancer ES was below that which other Mitsubishi dealers advertised on the internet and was also less than similar automobile makes being sold in the area. The staff were very friendly and gave my kids balloons to help entertain them while my wife and I were considering our new purchase. The staff follows up post-sale to make sure you are happy with your purchase. I also recommend that you get your vehicle serviced here, as the oil changes are very reasonable and the service team washes your vehicle meticulously with every visit so that your car is returned spotless. They usually vacuum the car too, which with my kids' trail of snack crumbs is much appreciated. There are also a lot of money-saving oil change coupons they send you via email, not to mention the buy-four-get-one-free oil change punch card. Mr. Ebby Pourkaed, the service manager, showed that Mitsubishi proudly stands by their warranty; I had no problems with my Outlander except for a frayed seat cover and a stubborn dome light, but both were repaired at no cost to me. I had inadvertently missed my 12K service on my Outlander but Mr. Pourkaed gave me a free tire rotation at my 15K service (the tire rotation is normally part of the 12K but not the 15K). The exemplary sales and service experience at Don Herring over the past year with our Outlander brought us back last week to buy a second car from Don Herring, our new Lancer. This is a very courteous dealership that rightfully earns repeat customers. More

Bought a used car via Internet. Upon pickup and final inspection, discovered glove compartment was faulty. Minor issue? Yes. Were they willing to work with me? Absolutely not. Worthless customer service inspection, discovered glove compartment was faulty. Minor issue? Yes. Were they willing to work with me? Absolutely not. Worthless customer service and absolutely no care for satisfaction of customer. More

I bought a 2009 Lancer at the end of 2008 and got treated really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But th really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But the reason I am leaving feedback is service after sales. I deployed to Iraq for all of 2009 and my wife drove the new car visiting relatives over several states, I put 3,000 on it myself when I was home on mid-tour leave. Now at 63,000 miles, the air conditioner stopped working so I took it back to Don Herring for service. Noting the high miles had pushed me past warranty and that I had not purchased an extended warranty, the service department began their assessment of the problem. It was nearly a total AC failure and the price to fix it was determined to be $2600.00. Of course I was not happy with this but needed the AC fixed and even with the high price I wanted the Mitsubishi backing on the work so I told them to proceed. I got a phone call the next evening explaining to me that they had a management meeting concerning my issue and they were not happy that my AC had failed and that I was being hit with a high maintenance bill on a Mitsubishi car that was less than 2 years old. They decided to offer me an alternative. If I would purchase the normal 60,000 mile comprehensive maintenance package (even though I was past 60,000) for the price after tax of $675.00, they would take care of the AC free of charge. I wasn't sure of what I was hearing on the phone so I repeated it back to him, "I pay $675. instead of $2600.00 and I get all that extra maintenance and Don Herring is going to pay for all the parts and labor to totally repair my AC." Ebby said that's right all you have to do is tell me to start. No brainer - I told him to start. They wound up replacing 98% of the entire AC system and the final tab that they picked up was not $2600.00, but $3,500.00 after the dust settled. In addition to the new AC system, the car is now running noticeably better. If you have had AC repairs done before, beyond a re-charge, you know it is always several hundred dollars; but to get the entire system changed out with new parts, installed by dealer master mechanics and a comprehensive maintenance package for $675.00; without a warranty pushing them to do it is UNHEARD of. This is the second Mitsubishi Lancer I have owned and I have to tell you they will run to the end of the earth and back for you several times - and if you buy it from Don Herring in Irving TX you won't get dropped after the sale if something really uncharacteristic for Mitsubishi performance happens to you. Don Herring, along with his maintenance and sales staff had a special meeting just to discuss my case and decided eating $3500.00 was the right thing to do. If Don Herring in Irving seems too far for you to drive, I would recommend you do it anyway - buy your car from these guys!!! More