Don Hattan Chevrolet

I came to Don Hattan Chev on a referral of a friend. I came with my creditor ready to loan me the money and DH sales staff knew this. Without notifying me, sales mgr./staff began to run credit checks with came with my creditor ready to loan me the money and DH sales staff knew this. Without notifying me, sales mgr./staff began to run credit checks with several creditors which caused me to (later) receive notice from the 3 credit reporting bureaus, that I had too many credit checks made. When I questioned as to who requested the credit checks, it was none other than Don Hattan sales mgr. Keep in mind they had no need to make any checks as I already had my lender prior to my purchase. Then there was the inexperience on their part where I had to be contacted several times after I left the dealership with the vehicle. They needed information they failed to get at the time of the sale. It got so bad they contacted my lender asking my lender to get information from me that they failed to get. There's so many reasons "WHY" I rate this dealership so low, but my final and major reason is: The lady who who referred me; completed the "Referral Card" in which she is to receive $100.00 HAS YET TO RECEIVE THE $100.00 let alone a response from Jill Hattan or the salesman when asking why she has not received her $100.00 AND two months has passed. Jill Hattan claims she has the interest of woman at heart-right! I wrote to Jill about my concerns and I have never received a response (i.e. mail or phone call). Don Hattan doesn't appreciate or care to make sure the customer is satisfied! The lady who referred me has made two new vehicle purchases in the past few years and doesn't look like she will ever go back. By not contacting us, Don Hattan appears to support this review and Buyer Beware. Will be sending our family, friends and neighbors to check out Joe Self Chevrolet!!! More

Another A+ visit to Don Hattan's service department! A big thank you to Jeff Henderson, who once again went above and beyond to make sure that what I needed done was done right, done on time, and stayed w big thank you to Jeff Henderson, who once again went above and beyond to make sure that what I needed done was done right, done on time, and stayed within my budget. Whether it has been for a routine oil change or my most recent visit for four new tires, I leave completely satisfied with the service and customer service that I have received. I will definitely be back. Thanks! Sara Chambers More

To repair my truck longer than expected, but Jeff keep me informed each dayof the activity on the truck. The repair made the motor run like new. Jeff keep me infromed about the repair cost, so no suprise wh informed each dayof the activity on the truck. The repair made the motor run like new. Jeff keep me infromed about the repair cost, so no suprise when I paid the repair bill. I fell jeff went the extra mile in customer care. Jeff and JT came in on Saturday morning to finsh up the repair work. I talk to JT about the repair and he took the time to explane the problen and the repair. I fell they both work very hard to privide the great customer service. I greated with a smile when I arrive to pay the bill and that make spending my money much easyer. Thanks for the grate service. I would give them a 10. Red Barn Ostrich Farm Bob Johnson More

Bought my granddaughter a pickup to take to college. Everyone there was friendly and very informative. Even at. 106 degrees. A big thanks to Don Hatton and his crew. I especially like the message r Everyone there was friendly and very informative. Even at. 106 degrees. A big thanks to Don Hatton and his crew. I especially like the message recliners. Wish I could have brought one home... A satisfied. Customer ....... More

Overall, it was a good experience. We test drove the car we were interested in & then found a better one listed on line a few days later & went back to see it. The salesman almost lost the deal by trying to we were interested in & then found a better one listed on line a few days later & went back to see it. The salesman almost lost the deal by trying to tell us that the remaining factory warranty on the car was 50% on parts & labor when it was supposed to be 100% on both. We had our own financing so we weren't there very long. There was some repairs needed on the 3rd row seats, so an appt. was set up to get the work done. Also, the first free oil change was scheduled. More

Never again will I ever step 1 foot in this dealership nor will I ever recommend it. The salesman talked down to us and after we test drove the vehicle, it took us over 10 minutes to find him to even star nor will I ever recommend it. The salesman talked down to us and after we test drove the vehicle, it took us over 10 minutes to find him to even start talking about pricing and then we were told it was a no haggle price and they would not deal in any way. I have never been to a dealership that would not discuss pricing at all. I also will not be treated like I am stupid and will not be talked down to. He cost Don Hattan a 24000 dollar sale because we got up and walked out and went to Mel Hambelton Ford and bought the same SUV. More

The best car buying experience I've ever had. We reached a very fair price over the phone, I came in and drove the vehicle and bought it. No waste of time back and forth haggling, just straight business. a very fair price over the phone, I came in and drove the vehicle and bought it. No waste of time back and forth haggling, just straight business. More

My Husband and I came in to look for a new automotive together.The one that we originally looked at was not going to work with in our finance.So instead of Kyle and Ulysiss turning us away they sat down together.The one that we originally looked at was not going to work with in our finance.So instead of Kyle and Ulysiss turning us away they sat down with us and gave us a few better options.After discussing our option's and want's and concerns in the vehicle that we were looking for,they pulled a few out of there pocket and we Found the one that we liked and that would work for us.I thank them so much for there Knowledge and patience with us and we will return if we are ever out to buy again! Thanks again Kyle and Ulysiss More

This was a fun experience!!! We were actually just looking, but they offered us a deal that we could not pass up!!! Would definately buy from again!!! looking, but they offered us a deal that we could not pass up!!! Would definately buy from again!!! More

I found a car on AutoTrader that really captured my interest. I called and spoke with Jeremy - lots of times! He was very helpful, responsive, thorough. This was especially important because I live in interest. I called and spoke with Jeremy - lots of times! He was very helpful, responsive, thorough. This was especially important because I live in Gulf Shores, Alabama, and I needed to know a lot about the car before I spent the time, energy, $$ to go to Wichita. Once there, Jeremy took care of me big time - picked me up at the airport (in the car!) and gave me his full attention while I thoroughly "kicked tires and shut doors". I was very impressed with the car ('98 Lincoln Mark VIII) and when we reached an agreement, he made sure that I was immediately taken care of by Percy (a real pro!). The whole process went well - professional and promptly. Jeremy then took me to the hotel and also to the airport the next day! He and I will coord the shipment of the car to Alabama. All in all, a good experience. I am a "car person" and I was very pleased to see that Jeremy was as well. He is helpful, smart and firmly projects the customer sevice ideal. I am very pleased that we could do business. More