Don Franklin Lexington Nissan
Lexington, KY
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Walt Ealy was very knowledgeable about the inventory of vehicles. When I mentioned some features I would like to have and they were not on the vehicle I test drove he immediately said he had another vehic vehicles. When I mentioned some features I would like to have and they were not on the vehicle I test drove he immediately said he had another vehicle that had those features. He explained the features of the car in detail and one of the most important things he did was make sure my telephone was paired with the bluetooth capabilities of the car. All persons we encountered in our buying experience were friendly and willing to help us. Walt apologized several times for the length of time it was taking to get to our paperwork due to having only one person available. The buying experience was handled professionally, courteously and personally. This is the third car I have bought from Glen Nissan but this experience was definitely the most pleasant. More
Jason was a great salesperson. He was professional, knowledgeable and quick to respond to my inquires (even when he was on his bike riding!) This is the second vehicle I have purchased from Glenn Auto knowledgeable and quick to respond to my inquires (even when he was on his bike riding!) This is the second vehicle I have purchased from Glenn Auto and I have found the quality of their customer service to be top-shelf. My daughter loves her new Altima and we are very impressed with many of the premium features on the vehicle. Save yourself a lot of trouble,and time, start your search for a new or used Nissan with Jason @ Glenn Automall. . More
I made 4 visits to Glenn Nissan in selecting my purchase there. Walt Ealey was there each time, initially helping my wife and I, showing different makes and going on test drives. We were never pressured to there. Walt Ealey was there each time, initially helping my wife and I, showing different makes and going on test drives. We were never pressured to make any decisions, Walt was very courteous and helpful, knowledgeable and answered all questions. Over the two weeks of deciding, Walt kept in touch, offering to help in any way he could. He made our experience at the dealership a very positive process. He has offered to be of help after the sale, which I plan to use for service scheduling, car wash, etc. Top rating, many thanks. More
This was my first "new car" purchase and it could not have been more pleasant! Scotty Spalding was so helpful and personable. He listened and got answers to every one of my questions and conc could not have been more pleasant! Scotty Spalding was so helpful and personable. He listened and got answers to every one of my questions and concerns about this purchase which really made this a great experience. Only after I had decided to purchase the car did I find out that I was his first customer! He was enthusiastic without being pushy, and I felt he really cared about why I was there. Along with Scotty, Eric McDonald was also a great help and very knowledgeable in introducing me to the Nissan brand. They both went above and beyond to make sure I was a satisfied customer. I work in a locally-owned, customer service-oriented business, and I can affirm that they both "get it" when it comes to customer service. I really appreciate them both! And I love my car!! L.Nelson More
I'd just like to say that I've never felt more comfortable buying tires in my life. As a single mom, you just never know what you'll get. I'd heard that they promise to sell tires cheaper than a comfortable buying tires in my life. As a single mom, you just never know what you'll get. I'd heard that they promise to sell tires cheaper than anyone or buy you dinner. So when I'd blown a tire on my 2002 Ford F150, I'd decided to give them a try. First I went to S&S and got a very good price on four new tires. Then I went to Scott at Hudson Nissan and he beat the price without blinking an eye. I've never even thought about doing business with a Nissan dealership before, but there is no question where I'll go from now on...Hudson Nissan...great folks! More
Walt was a fantastic sales consultant. His concern was not with upselling me on a vehicle I didn't need. Rather, it was on making sure I was comfortable with my vehicle choice and ensuring I was in a saf not with upselling me on a vehicle I didn't need. Rather, it was on making sure I was comfortable with my vehicle choice and ensuring I was in a safe vehicle. He was very patient and knowledgeable. I don't know much about cars, and he was careful to provide enough information for me to make an informed decision without providing so much that it overwhelmed me. My vehicle was shipped from another lot, and he was nice enough to call every step of the way and let me know what was going on and when it would be available for me. He was available to answer all of my questions, even after I left the lot in my new car. More
I called Glenn Nissan and spoke with Scott Keyland concerning a 2012 Nissan Murano. He was very courteous and answered all my questions. After crunching all the numbers we finally came up with a pri concerning a 2012 Nissan Murano. He was very courteous and answered all my questions. After crunching all the numbers we finally came up with a price and he arranged for the vehicle to be delivered to me in Bristol Va the next day. Dealing with Scott was a pleasure. Thank You, Jean Wingo More
Excellent dealership, we worked with Walt Ealey on the Sales staff and he couldn't have been better to work with. It was a very low pressure environment and he was very knowledgable about the vehicles we Sales staff and he couldn't have been better to work with. It was a very low pressure environment and he was very knowledgable about the vehicles we considered. Additionally his follow-up after the sale was excellent as we needed to have tint added to the vehicle as well as have the vehicle detailed. Walt was extremely helpful walking the vehicle through the service process and providing a loaner car. He has continued to follow-up more than a month after the sale. Highly recommend both Glenn AutoMall and Walt Ealey. More
Once again Quincy took car of my needs as well as my sons first major purchase. No hassel, no BS, and really felt that he was looking out for my best interest. Good guy to have in your corner! We will be first major purchase. No hassel, no BS, and really felt that he was looking out for my best interest. Good guy to have in your corner! We will be back! More