Don Franklin Lexington Nissan

To start, my past experience was good with Don Franklin, but this time I was never really asked what I was looking for in vehicle by salesman, I was just suggested a vehicle because the one I originally loo but this time I was never really asked what I was looking for in vehicle by salesman, I was just suggested a vehicle because the one I originally looked at was at a different lot. At no point in time was I asked what I was looking for in a vehicle (I assume the sales person would’ve asked qualifying questions) I traded in a Jeep Cherokee, so AWD definitely would’ve been a ideal. I also came in looking at 2024 models because of special lease promotion. But I was suggested a 2025 with no lease promotion, but told because of a 2K discount it was a great option. Which looking now was NOT a good option, but I should of looked at all options I literally expressed to my salesman 48 hours later that they had the exact model I was looking for, with similar features, less money And cheaper insurance, did not even get a reply. I was also told that my vehicle had options that it does not. So now I’m stuck in a three year lease with something that’s nice but not ideal and more costly. Take your time and study your options, don’t let the sales guy pressure you into what’s suggested if they have not even asked you what you want. Thanks for reading **UPDATE 10/9 Management offered to only be able to trade in at OVER $10k loss to exchange and to something else. So lesson learned. Your ONLY $$$ to Don Franklin Nissan. More

If you're looking for car, I highly suggest you check out Don Franklin Lexington Nissan! I had the pleasure of working with MJ who was not only very nice but also extremely realistic and knowledgeable about Don Franklin Lexington Nissan! I had the pleasure of working with MJ who was not only very nice but also extremely realistic and knowledgeable about my options. I am truly impressed by how hard he and the team worked to get me into a vehicle, especially considering I was bringing in some challenging circumstances. I ended up with a gorgeous car that I was very impressed with--AND had fair terms that worked within my budget. If you're considering switching up vehicles and need a place to start car shopping definitely give MJ a call! More

Everyone who helped us was amazing and very friendly and went above and beyond to help us have the best experience possible!! went above and beyond to help us have the best experience possible!! More

I tried multiple times to negotiate a reasonable price but to no avail, the truck had originally been at the dealership in Columbia, KY at a price of $3,300.00 less than their advertised price which was $ but to no avail, the truck had originally been at the dealership in Columbia, KY at a price of $3,300.00 less than their advertised price which was $45,695.00 while in Columbia, KY, but once relocated to the dealership in Lexington, KY the price was increased by the above listed price of $45,695.00 plus the $3,300.00 for a now listed price of $48,995.00 and as the truck began to set a couple of weeks at the dealership in Lexington, KY the price began to decrease in small increments to the now listed price of $46,888 ( 2020 GMC Sierra 1500 SLT Crew Cab 4WD Lexington, KY (67 mi away) $46,888 FAIR DEAL $1,059 above market ) is the listed price, here is the current link ( https://www.cargurus.com/Cars/inventorylisting/viewDetailsFilterViewInventoryListing.action?sourceContext=carGurusHomePageModel&entitySelectingHelper.selectedEntity=d116&zip=42718#listing=357786661/NONE/DEFAULT ) I feel a price of $43,500.00 is reasonable and that was my offer for the truck plus sales tax and dealers fees, but they were not willing to negotiate with me, so it sets unsold, I feel most all dealerships have their used vehicles priced $10,000.00 over their value. Very Dissatisfied Potential Customer!! More

Excellent experience-I was treated with respect and fairly. I traded for a newer vehicle. fairly. I traded for a newer vehicle. More

Friendly and fast service to questions. Did their best to find me a new SUV. Did their best to find me a new SUV. More

Joshua Fig was very clear on what was done and on the inspection of the car. He explained clearly what was found, needed and cost. Very pleased with his service. inspection of the car. He explained clearly what was found, needed and cost. Very pleased with his service. More

MJ Carpenter was the best salesman I have ever dealt with. After going to some other dealerships where everyone was pushy, frantic, and over the top, MJ helped and answered every question I had without with. After going to some other dealerships where everyone was pushy, frantic, and over the top, MJ helped and answered every question I had without being overbearing. He made the car buying process as quick and painless as possible. Everyone I dealt with at Don Franklin Nissan while going through the buying process was wonderful and I’d highly recommend them to anyone looking to buy a new vehicle! More

Purchased four tires-Made three trips for a wheel alignment that wasn’t corrected. Final result after they test drove my vehicle, Damage & noise underneath! alignment that wasn’t corrected. Final result after they test drove my vehicle, Damage & noise underneath! More

So glad I made the drive to this dealership I drove from Cincinnati to Don Franklin Nissan. Everyone that I met that day was great. The atmosphere and overall vibe of the dealership was great. I I drove from Cincinnati to Don Franklin Nissan. Everyone that I met that day was great. The atmosphere and overall vibe of the dealership was great. I LOVE that the sales managers are personally involved and don’t hide behind office doors like most dealerships. Bob Glass and both sales managers I worked with that day were so kind about everything. After we agreed on our deal the delivery specialist Walt introduced himself, took me on a tour of the dealership including the service department introducing me to everyone that we saw along the way which is so different then any other dealership I’ve been to. I really appreciated everything from everyone. Great people who genuinely seem to love their job and the people they work with! If you are making a drive to check them out it’s definitely worth it! More