Don Davis Nissan - Service Center

Service Center is Terrible I purchased a 2013 Juke two years ago, when I purchased the vehicle I purchased the extended 3 year service package thinking it was a great deal. WRON I purchased a 2013 Juke two years ago, when I purchased the vehicle I purchased the extended 3 year service package thinking it was a great deal. WRONG. The quality of service I receive because I do not have to pay anything at the counter is awful. One more than one occasion it has taken 60+ minutes for an oil change, never in my previous car has it ever taken more than 30 minutes. The first issue I had is when they had to keep my car for a few days, it was like pulling teeth to get a loaner car because I unfortunately am not independently wealthy and have people in my life to tote me to work and school for a few days. The second issue is when I scheduled for an oil change after work one day, when I arrived after 30 minutes of being in the waiting room I was told that they can't do my oil change because there is a recall on the timing belt but it is an all day fix and I would have to leave it there overnight. Again, at 5PM I am calling trying to get a ride from someone to get me from a dealership because they don't do loaner cars for over night stays. The next day, when it was suppose to be finished by the end of the day I get a phone call at 4PM stating they don't have the part and it will be another day until I can get my car. They have had my car for 24 hours now and are just now realizing they don't have the part. The last straw...today. I made an appointment for my oil change, thinking it would take 30 minutes. I should up a few minutes early like I do to any appointment I make for anything and I'm told that it will take over an hour for an oil change because some walkins came in and there are 8 people in front of me and only 8 technicians. WHY do I even make appointments if you are going to allow walk-ins to be served first?! I took off work to make a specific time and yet walk-ins are treated first. Unacceptable. I will never purchase a Nissan again solely because their service center lacking the service. More

After The Sale Service Is Excellent Had an excellent sales experience with Jeff Brubaker several months ago on a Juke and have now had an equally great experience with their Service Dep Had an excellent sales experience with Jeff Brubaker several months ago on a Juke and have now had an equally great experience with their Service Department. I brought my car in for maintenance and also for a recall. Carrie Fantasia was my Service Rep and she made sure that all work was completed satisfactorily. I was very happy with the entire experience and will continue to bring my car for service at Don Davis. More

Correction from Yesterday Review Correction from yesterday review, I sent it to the wrong person (William Gomes) I would like to thank a couple of sales rep. George Holmes III, who s Correction from yesterday review, I sent it to the wrong person (William Gomes) I would like to thank a couple of sales rep. George Holmes III, who should receive the Best Sales Manager Award! Angel who kept calling me and leaving me messages about coming in and talking to him about trading in my car!!!! Finis Robbins for being an outstanding Sales Rep. and Marcus McRae for being the BEST Finance Manager in TEXAS!! You guys are AWESOME!!! Keep up the great work and CONGRATULATIONS on 35 years of Excellence!!!! (-: More

Incredible Staff I went in for a diagnostics check on my 06 Maxima....too much wrong with it. So, I left with a new Nissan Sentra. I wasn't planning to purchase a ne I went in for a diagnostics check on my 06 Maxima....too much wrong with it. So, I left with a new Nissan Sentra. I wasn't planning to purchase a new car, but with the maintanance required to repair the Maxima, it was a no brainer to make a change. The complete process was great! Don Davis, your staff is "AWESOME". Thank you Tim McGuire, Manuel DeLeon, Ngozi Echebelem....you guys are GREAT! More

Awful service department The service department returned my vehicle in worst condition than it was when I dropped it off. I am experiencing a lot of problems now. The service department returned my vehicle in worst condition than it was when I dropped it off. I am experiencing a lot of problems now. More

not using Nissan genuine parts for vehicle Service Hello I went yesterday for my Nissan, Versa Transmission Fluid change. Service Center chaged the Transmission Fluid not recommended by Nissan, used Hello I went yesterday for my Nissan, Versa Transmission Fluid change. Service Center chaged the Transmission Fluid not recommended by Nissan, used equivalent other brand of fluid. I asked him why you used other brand not recommended by Nissan he told me he is not aware of specific fluid type recommended by Nissan. I told him Nissan recommends Matic D ot Matic S for atumatic transmissions, he told me he is not aware of that. please be cautious about the parts used by this service center. they charged me $ 100.37 (just drain and fill of 4Qts of fluid). i told him why i came here is you will be using Nissan recommended fluid, if I want to chage the other fluid why i will come here and pay $ 100.37, just purchasuing the normal fluid (like Valvoline cost $15.99 for 1 Gallon tin) and replace with that by less than $ 30. so please be aware of like these and not knowing the service technicians. if Nissan recommended some fluid menas it will give good performance of the car if we follow Nissan recommendations. or if any fluids are eligible to use why Nissan will tell to use specific fluid, to increase the life of transmission, performance etc. if every fluid will do the same why they specifically tell. Thanks Venkat More

We showed up for a oil change for my wifes 08 fully loaded altima and Emmanuel approached us and asked us a few questions about her car if we liked it and if she had seen the new model altimas we had t loaded altima and Emmanuel approached us and asked us a few questions about her car if we liked it and if she had seen the new model altimas we had to wait until the service was complete so we decided to just go take a look and we found a brand new 2013 altima with 100 miles and they discounted the car with rebates the car was 30k+ and we ended up getting it for 25k with gap insurance and 3yrs of maintenance coverage as well and half the interest rate of the 1st altima my wife loves her car it has everything her 08 did plus more features like remote start and exterior lighting for the night time blind spot notice as well as when your drifting out your lane so far every time we go to don davis Nissan/dodge the employees are great and work a great deal out for us Faraz sold us the 1st alitma he was just as much help as Emmanuel was very nice and gave us the car we wanted at the price we wanted excellent service 100% satisfied. More

This dealership is the greatest ever!!!!! will never go to another one!!!!! Jeff an all guys at dealership are very respectful, caring an informant!!!! Thanks Don Davis!! to another one!!!!! Jeff an all guys at dealership are very respectful, caring an informant!!!! Thanks Don Davis!! More

I went in for an oil change of my 2012 Altima. I decided to go look at cars to waste time. Faraz came and introduced himself. I felt very comfortable. He said no pressure, if it works good, if not, you st to go look at cars to waste time. Faraz came and introduced himself. I felt very comfortable. He said no pressure, if it works good, if not, you still have a good car. He let me choose the car I wanted to test drive and made me feel like this was the car for me. The process was easy and I was signed and driving off within 3-4 hours from my arrival. He even helped me with the transition from my old car to the new one. He showed me how to operate all the bells and whistles. I would definitely recommend Faraz to anyone. More

Jeff Brubaker went above and beyond the call of duty on a weekend to help my son after a tire blew out on his new Dodge Dart. Jeff arranged everything and completely took care of the needed service and repai weekend to help my son after a tire blew out on his new Dodge Dart. Jeff arranged everything and completely took care of the needed service and repairs. I highly recommend Don Davis Nissan in Arlington to everyone. Way to go, Jeff! More