Don Davis Nissan - Service Center

Not customer oriented This was the 6th Nissan dealership that I had to put up with and let's just say that I'm not impressed. My 2010 Altima had the transmission recall wh This was the 6th Nissan dealership that I had to put up with and let's just say that I'm not impressed. My 2010 Altima had the transmission recall where it was whining quite a bit and when I emailed a service advisor, he just gave me prices and a time frame since I was out of warranty with my car being at 105k miles. Nissan extended the miles to 120k back in 2014..... I told him that it's a CVT, his reply was that he didn't know it was a CVT... Nissan had two engines, the 2.5 L four cylinder and the 3.5 L six cylinder which both have the CVT transmission so you're going to lie about not knowing when your job is to know? I told him that I'll take my business elsewhere and he hardly validated what I told him. All 6 dealerships that I've dealt with, 3 in Houston, and 3 here in the DFW metroplex were rude, didn't want to help, and dragged their feet until it's time to pay. I love the GTR and the wife even approves of buying it if I really want it, but with these type of service, I'm going to bring my business and money elsewhere. Needless to say, I took it to Grubbs Nissan in Euless and they took care of me. I got rid of the car since it had so many issues and went back to Honda to buy an Accord for the meantime. I'll wait for the new Supra to come out in 2020/21 and will buy it then. Honda's reliable and I have yet to get mistreated from the dealership or corporate and Toyota's nothing less than excellent. More

The service I received This is the best dealership ever. While waiting on my vehicle for an oil change it's the cleanest I've ever experienced. I received excellent customer This is the best dealership ever. While waiting on my vehicle for an oil change it's the cleanest I've ever experienced. I received excellent customer service. This dealership put the other nissan dealerships to shame. You will always have my business as well as my family and friends. More

Excellent customer service Marc Presswood is my service advisor for many years now. Always do above and beyond every time I take my car in for service. Also, what impress me Marc Presswood is my service advisor for many years now. Always do above and beyond every time I take my car in for service. Also, what impress me the most is the service manager (Deleon). I always see him directing traffic and who's always outside at the drop off area with his crew making sure all customers are greeted as soon as they get out their cars as they come in. Spoke with him a few times, asking me if I've seen my service advisor already. If my service advisor is busy at the moment, he would ask one of his available service advisors to help me. I would recommend this dealership service center to everyone. More

first car First time I get a car from any dealer an I have to say it was I good experience. It helps a lot when the sales associate is very knowledgeable an ans First time I get a car from any dealer an I have to say it was I good experience. It helps a lot when the sales associate is very knowledgeable an answer all your questions..... I would like to buy agen in the future More

Tony Brewer is the best! Tony Brewer was informative, knowledgeable, and wasn't pushy at all! He knew the Maxima well. Highly recommend Don Davis Nissan and the entire team Tony Brewer was informative, knowledgeable, and wasn't pushy at all! He knew the Maxima well. Highly recommend Don Davis Nissan and the entire team More

A wast of my time each time .. Taking my car to the service department twice for air coming through the driver side window either time did they fix the problem when they said they d Taking my car to the service department twice for air coming through the driver side window either time did they fix the problem when they said they did took it back for brakes squealing front and rear they only fix the front did nothing to the rear very disappointed in the service not able to get ahold of anyone and still have the same problems.. Service manager will not return my call.. If anyone knows someone higher in charge please contact me at randy17farley@yahoo.com More

Very poor service and no help most of them could care less n I have bought 3 cars from Don Davis and will never but again from them. No help ,no service, just plain bad. I talked to sales and service for an ea I have bought 3 cars from Don Davis and will never but again from them. No help ,no service, just plain bad. I talked to sales and service for an easy fix on dashboard More

6 and counting Just when we thought we wouldn't need, want or be able to get another car , Jeff Brubaker went and did it again. We bought two cars from Jeff about Just when we thought we wouldn't need, want or be able to get another car , Jeff Brubaker went and did it again. We bought two cars from Jeff about 4 months ago and my husband's came with manual locks and windows. Turned out to be a little more trouble than we thought, with our toddler in the car. We didn't think we would be able to get a good deal or even to be able to trade in so soon. What we forgot was that we had Jeff as our friend and salesperson. As usual he went above and beyond. We drove off in a few hours in brand new Sentra with Nav, power everything...the list goes on. Needless to say it was more than my husband expected but no surprise with Jeff on our side. A friend and customer for Life, for sure. s More

$3,000 oil change. My wife drop off our 2008 Nissan Versa for an oil change last week with 124 K/miles. The Service lady told my wife the car need over $3,000 of replac My wife drop off our 2008 Nissan Versa for an oil change last week with 124 K/miles. The Service lady told my wife the car need over $3,000 of replacement parts and service. She stressed to my wife that “repairs are needed as soon as possible for safety reasons”. I called the service department and talked to a lady so we could go over the list of repairs here are a few of the items listed. •Cleaning the rear drum brakes for $ 50. How do you do that? •replace of the wiper blades (less 3 months old) main belt (replaced 107 K/miles), •replace the sparks plugs plus removing the intake,($350) If the service person looked at my service history I have a new motor @ 65k under warranty (plugs need to be replaced @ 100k) •Flush the transmission fluid ($350.00) because it “very dirty”. I replaced the unit @ 117K under warranty •Replace left front shock ($458.00) is leaking very bad and replace left front Strut assembly ($1,000) This make not sense. I check the rear shocks and front struts and nothing leaking. The service lady and mechanic wrote a 3 page report of all the things wrong with my car. I just laugh and asked her to please explain to me how can they just pad a work order for pure profit?? I explain to her I have an Automotive Technology, Aircraft Airframe & power plants and Biomedical Equipment Technology Associate Degree from T.S.T.C from Waco, TX. She could not give one good reason for the list. She just told me that the mechanic wrote up the list and she was just going off the paper work. She told me the car is ready and ended the call. If you go to Don Davis please, just read the service reports. I will not go back for anything. More

Just purchased 2009 Honda Odyssey -but had a little issue I am baaaaack! Completed a review last week after picking up our 2009 Honda Odyssey from Don Davis Nissan PreOwned in Arlington....great experience! I am baaaaack! Completed a review last week after picking up our 2009 Honda Odyssey from Don Davis Nissan PreOwned in Arlington....great experience! Well, in less than 24 hours I was having issues with the new battery they installed going dead on me :( I called my Sales Rep, Jeff Brubaker, and he advised I could return and let the Service Department take a look at it. Pulled up and Carrie Fantasia (Service Advisor) wrote up the work order and sent me back to Jeff to get set up with a vehicle to drive while being checked out. Jeff put me into a new Nissan Quest (wowza!) and said they would be in touch after service department diagnosed problem. The next day Jeff emailed me to advise it was diagnosed as relay issue and replacing the relay that day ...but they also wanted to check other areas to be sure that this did not happen again and I could keep Nissan for the weekend. Monday morning I got a call from Carrie that work is done, van ready to go when I could get by -that they would be there until 7pm. I went on over there to pick up and she explained to me that the AC System was drawing even when van was turned off-so they replaced the relay for A/C clutch and also noted the A/C was not cooling well SO....they added Freon . She also noticed that it was due inspection, so they completed inspection for me as well per new Two Step State Inspection for 1996 and newer vehicles! I look at the invoice they had me sign to release ....and tons of "N/C" and ZEROS in the Total Column :) :) :) I am again so very pleased we were introduced to Don Davis Auto Group in 2012 !! Every aspect of sales and service from these folks is BEYOND Excellence!! Cannot wait until they get their buildings completed and we can get back to the monthly FREE BBQ Dinner and Prize Drawings that Duane and I with our granddaughters so enjoy!! Thanks Jeff Brubaker and Carrie Fantasia for saving me once again!! More