Don Davis Nissan

Update from the review I posted on yesterday. Quincy Martin called this morning at 9:52am (he asked me to put the date and time of his follow up review), Mr Martin claims that he has called and l Quincy Martin called this morning at 9:52am (he asked me to put the date and time of his follow up review), Mr Martin claims that he has called and left voice messages several times. Which strangely enough I never received because my phone alerts me if any missed calls and I check my voicemail daily to be sure I have not missed any doctor or lawyer voicemails. He said it's because of my new number however I just left a message on my old number last week letting everyone know to call on my new number and the old number is still working so I still checked it everyday last week after I changed it so it's strange his is the only messages that I didn't receive. He only wanted to insure me that my car was still in the shop and the battery is still on hold. This is all I wanted to know plus is there anything being done to expedite the process, I didn't get a chance to ask because Mr Martin wanted me to know he is reading all my "wonderful" reviews and so is the General Manager end of quote. Which this is just the 3rd one I wrote the last being 4 months ago when he called about the 1st review. I still feel there is no customer service here because as a manager I believe he should and could find other was to get this issue resolved or at least make it a little more easier on me. I see know concern except for a voice full of sarcasm and sarcastic remarks. Nothing about let me check to see what exactly is being done and I'll keep you updated periodically or let me see how I can help you get into a vehicle. As a manager I expect them to go the extra mile, that's why you are a manager or maybe I'm wrong. But I will wait to see how long it will be before he calls again. More

Received a call this morning at 9:52am from Mr Martin (he wanted me to make sure I put the time in this review). He said that he had called me about 6 times on my old phone number. However I just started usi wanted me to make sure I put the time in this review). He said that he had called me about 6 times on my old phone number. However I just started using the new number last Monday and I check my voicemail daily because of my doctor's and lawyer voicemails. I have not received any calls from Anyone at Don Davis Nissan. He assured me that he and the General Manager were reading all my wonderful reviews which was very sarcastic because I have not written anything wonderful. He told me the car was still in the shop and that the battery is on back order and there is nothing he can do about it. In this case I would expect the Manager to go the extra mile and maybe find out if there is anything that can be done to expedite the order or see what can be done about putting me in another vehicle. All I want is to be notified periodically on what's going on and what's being done to solve this problem, I didn't get a chance to ask any questions because Mr Martin was so eager to get off the phone as a customer I should be made to feel as important as anyone else, and made to feel like I am a priority and someone should be going the extra mile. I'm not telling anyone what to do, but that's what Customer Service is about. I will wait to see how long it will be before I hear from Mr Martin with a update on the car. More

Adrian has been nothing but helpful. I’ve never had this level of customer service anywhere regarding my car. He’s quick to make things happen and very informative. 10 star employee I’ve never had this level of customer service anywhere regarding my car. He’s quick to make things happen and very informative. 10 star employee More

William was a great salesperson to deal with. I will be returning to him the next time I need to buy a car. He made the whole process smooth. I will be returning to him the next time I need to buy a car. He made the whole process smooth. More

On 5/19/25:I had a written contract for a 2020 Nissan Leaf EV, that I lived. The government has a program to promote EVs for people with a 70,000 or less income and they will apply 4000 towards the down Leaf EV, that I lived. The government has a program to promote EVs for people with a 70,000 or less income and they will apply 4000 towards the down payment. It took 2 days to get the car because I was told the brakes needed repairing. 2 days later the car stopped on me because of problems with the battery. The car and myself were picked up and driven to the dealership. After 7 hours I was given a loaner car and within a week I was told to bring it back because they don't have insurance on their loaners and neither did my insurance. I was also told it would be 2 months before my car would be ready. Unless I could get a co-signer for another car. I decided to wait It has now been going on the 4th month and I still have no car. The salesman that I worked with no longer works their and the manager Quincy Martin said he would keep in touch but I have only heard his voice 1 time since then and when I call he has them to tell me it's still in service, but I have other questions. I received a text message from the service department saying it could be several months. This entire situation is very close to the Lemon Law I should have been placed in another vehicle with the exact same arrangements the only difference being the name maybe and the VIN number. I said it before and I will say it again, I believe I have been discriminated against because I am a Single Black Disabled 68 yr old Female Senior Citizen in the Low Income bracket. Quincy Martin said he does not discriminated but people discriminate against their on race all the time. And just figuring I would forget about this and just brush me under the rug. But I have Congested Heart Failure and it has been xxxx going to all these appointments on the bus in this heat. That's why the is so important and the car note and insurance was perfect for my fixed income budget But I have reached out to channel 4 for help and I will keep talking and reaching out until someone helps me. It is a shame that No One in that Don Davis Nissan organization would fix a simple problem that could help a poor old woman. Just know that I may seem as if I am by myself but I am not. And AnyOne thinking about buying a vehicle from this place needs to be very careful and make sure you are working with a honest person. Quincy Martin said he is in the business to put people into cars not keep them out of cars. However, he didn't keep his word with me, and Word is Bond. More

They sold me a car with the wrong documents and mileage on it its xxxx on it its xxxx More

The process from walking in to the dealership to leaving with a vehicle was faster than expected. with a vehicle was faster than expected. More