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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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August 14, 2023

The employees were friendly . I am looking forward to my next service appointment. Thank you! More

by jwbrown5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fascetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barney Rodebaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Casby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the great review! Come back and see us!

August 12, 2023

They where really quick with getting my car in and out. Ray made sure to keep me updated on everything that was going on with my car More

by elijahlawery02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 15, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for taking the time to share this with us. Our team enjoyed working with you, and we hope to have the opportunity to work with you again!

August 12, 2023

My rep was great but they overbook and may not see your car for days with a appointment . More

by sgrant636
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis was my rep
Aug 15, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate your feedback and your business. Our team hopes to have the opportunity to earn your business again in the future!

August 12, 2023

You all do not hold up to your appointments even down techs. You should not make appointments if you cannot hold them to it. This is an inconvenience to your customers and their daily life’s. You have 10 More

by zdearien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jere Price was amazing at handling the miss fortune of your office staff and scheduling personnel.
Sep 03, 2023 -

Don Brown Chevrolet, Inc. responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

August 11, 2023

Poor service very disappointing in the service and I definitely feel as if they played in my face because I am a women More

by keishaundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Don Brown Chevrolet, Inc. responded

Please call Pam at 314-772-1400 she is the customer service manager and would be happy to help!

August 11, 2023

Don Brown Chevrolet is a great group of people! Make sure and ask Zack & Ricky about the amazing Gateway Auto Lending program! More

by ricky_hoskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rines
Aug 15, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the great review! See you next time!

August 09, 2023

Not happy with my last experience with Don Brown service. It took 2 days to complete oil change , tire rotation and wheel bearing replacement. I believe they forgot my vehicle on the first day. When I left w More

by whitlj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Don Brown Chevrolet, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager Pam at (314) 772-1400 to discuss ways we can better serve you in the future.

August 08, 2023

Excellent service. All needs were handled in a timely fashion. It was an efficient process More

by markjackson16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this with us! We appreciate your business and hope to see you again!

August 08, 2023

Kevin was great! He explained why I should get all four tires instead of the one that was flat and damaged beyond repair. More

by stlmary57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the 5-stars and your business! Our team is here for any future needs!

August 07, 2023

The wait was too long. The costumer service was fantastic though. The gentleman that checked me out was extremely great! More

by latashanelson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate your feedback and business. Our team is here for any future needs, and we hope to work with you again!

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