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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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September 12, 2023

I feel like I was beat,I paid for repairs,that didn't solve the issues with my car lost 2 days of work and still have the same problem and it cost me $380 and my check engine light came back on in 2 days More

by MOORESHERRYSCALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further please contact Customer Service Representative, Pam, at 314-772-1400.

September 12, 2023

Jere Price made a 3 month wait for a new engine a lot less stressful. He kept me up to date every step of the way and went above what I expected. More

by torobro21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jere Price
Sep 13, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business. Our team wishes you many happy, safe miles, and we will see you next time!

September 11, 2023

The technicians never got in the needed part or contacted me about scheduling to get it replaced. I contacted multiple times about this issue More

by joshpounds91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Don Brown Chevrolet, Inc. responded

We are sorry to hear about this situation. Please contact Customer Service Representative, Pam, at 314-772-1400 at your convenience so we can address this.

September 11, 2023

Nice waiting area good communication from the service department. Each step was told as the vehicle went through the service area. More

by lewis_ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business. Our team hopes to have the chance to work with you again!

September 11, 2023

I would hope the dealership contacts me after this review, the problems I encountered can be quickly fixed. This problem was with the service Dept More

by HVACFITTER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service mgr
Sep 15, 2023 -

Don Brown Chevrolet, Inc. responded

We are sorry that you were less than satisfied with your visit. Due to your screen name, we cannot find you in the system, please contact Customer Service Representative, Pam, at 314-772-1400 at your convenience so we can properly address your concerns. Thank you!

September 11, 2023

This dealership is very caring and understanding about the need to your car and will fix the problems as they come up i will recommend other people to buy a care from the don brown chevy dealer More

by Bless_tam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the outstanding review and recommendation! Our team is here for any future needs, and we hope to see you again!

September 09, 2023

The problem was resolved without concerns or issues, quality of service was overall very good. More

by sldavis2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the review and your business. Our team hopes to work with you again!

September 08, 2023

I broke down when I was on a trip through St. Louis over the holiday weekend. Everything was closed, so I had my car towed to this dealership and headed home in a rental. I thought it would take More

by TARYN.STEWART75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Michael
Sep 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the kind words and recommendation! Our team was happy to help, and we are here for any future needs!

September 07, 2023

They were awesome and helpful, couldn’t be any better. Will see them again when I trade my car in. More

by tmjakes4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs, and we hope to see you again!

September 07, 2023

I had to follow up several times about the status of my service and had to wait for hours for a response. More

by valenciam1112
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Rhines
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