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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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July 20, 2023

Been with them for 20 years or more and has been awesome and will always be with this dealership More

by GARHAR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the outstanding review! We always enjoy working with you and appreciate your loyalty. Our team wishes you all the best, and we look forward to your next visit!

July 20, 2023

Everyone at Don Brown were very helpful and friendly, everything was explained to my satisfaction. More

by frankdohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the outstanding review and your business. Our team enjoyed having you here, and we hope to see you again!

July 20, 2023

It's very good service reocmean who ask me were to go for service on car More

by deacongarland51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Jul 21, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! We will see you next time!

July 18, 2023

Very professional experience. Very friendly and helpful consumer service. Although it took all day just to do a oil change. I like the experience. More

by trina36wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Culbertson
Jul 19, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business! We wish you all the best and will see you next time!

July 18, 2023

I am in need of a rental car. The representative that helped me had personal health things to take care of this morning. No one else seemed at all interested in helping me. I fee More

by JAMESMCKENNEY1959
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Don Brown Chevrolet, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 17, 2023

When I called to check on car, they could not find a record. Then they told us to come get it and it wasn’t ready. When they finally gave it to us the check engine light was on. More

by tomlinm503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not listed
Jul 25, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Pam she has left messages for and trying to reach you (314) 772-1400 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 17, 2023

I had an 8:30 appointment for a minor repair to my truck. I was told it would most likely be finished by late morning. My truck wasn't ready until 4:30. I was very dissatisfied with my experience. More

by KKONCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Don Brown Chevrolet, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 15, 2023

Communicates timely and clearly. Prompt. Always goes above and beyond expectations on customer service well done More

by stevenson521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

July 14, 2023

They took their time to make sure everything was in working order Thank you service team ar Don Brown More

by denisesprings40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate your business, and our team hopes to have the chance to work with you again!

July 14, 2023

I left without clarification about my final bill. The cashier couldn’t go into detail about the pricing breakdown. Also, I didn’t receive information regarding the multi point inspection More

by jcuellar035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Jul 25, 2023 -

Don Brown Chevrolet, Inc. responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

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