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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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August 07, 2023

I got excellent service from Don Brown , my rep Andi was great he kept me informed on my service. More

by lucysoblessed37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! We wish you all the best. See you next time!

Aug 08, 2023 -

lucysoblessed37 responded

You're welcome! Thank you for such great service!

August 07, 2023

Very dissatisfied, I felt as if I got taken advantage of because I am a women. More

by keishaundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Don Brown Chevrolet, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (314) 772-1400 when you have an opportunity, and we will be more than happy to try and turn your experience around.

August 07, 2023

I enjoy everything about Don Brown Chevrolet's Service. They have great public relationship services. They are ALWAYS polite and professional. When informed of the wait time and offer shuttle services, I More

by emccrary55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fascetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barney Rodebaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Casby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this! We always enjoy having you here, and we truly appreciate you. See you next time!

August 05, 2023

The staff were very kind and courteous They let me knowceach and everything they did during the process Thank you Denise More

by denisesprings40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much! We will see you next time!

August 05, 2023

Work completed on time. Any and all questions I had were answered to my satisfaction. Friendly staff. More

by pyrodog73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for your business! Our team hopes to see you again!

August 05, 2023

I have been using this place for years and overall, I am satisfied with their services. I have have other vehicles treated elsewhere and was given a courtesy wash and quick vacuum. It would be an added bene More

by KIMBERLEE_N_JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Don
Aug 08, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we hope to see you again!

August 04, 2023

The first day my car sat with no work done which I was not happy about but the next day it was completed and ready for pick up before 12. That definitely made up for the first day. I also love that they o More

by cmatthews216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Aug 07, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the feedback and your business. We are here for any future needs!

August 04, 2023

Came in to have rearview mirror replaced after a theft. Trevor Rines, is who initially assisted me. I stated that if possible I didn't want to get the entire window replaced but if they could just attach More

by JOHANABASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Heitz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Don Brown Chevrolet, Inc. responded

Repairs can be complicated you had reported to us that your vehicle was stolen and they ripped your rear view mirror off, therefore resulting in your vehicle needing a windshield replacement, Which you declined to do, per your request we replaced rear view mirror stating it would not be a proper fit. We take the safety and comfort of all our customers seriously , yes you were given a refund and asked to leave because of screaming and cussing and making the other customers uncomfortable . We wish you well.

Aug 04, 2023 -

JOHANABASS responded

Like I said no accountability! If I was informed you couldn't place the mirror at the proper location, I would have replaced the window, at a cheaper location as Trevor mentioned, then brought the car back to have the new mirror placed. BUT your service center provided the wrong information and then your manager took no accountability for it. My cars window has been replaced at more competent people were able to repair and resolve the issues your service center was incapable of doing. Wish you well too! Just provide your customers with the proper information next time and I'm sure they will all be happier.

August 04, 2023

Exceeds expectations. Good communication.. friendly. I will always buy my cars from Don Brown. Hassle free. More

by stevenson521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fascetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barney Rodebaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Casby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the review and your business. Come back and see us!

August 04, 2023

As always I received excellent, friendly and prompt service. I was given a loaner to use for the time it took for my car to be serviced. More

by bigdog63121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much! We hope to work with you again!

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