Don Brown Chevrolet, Inc.

Slimy Business! Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet! I would highly recommend people stay far away from this dealership. Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet! I would highly recommend people stay far away from this dealership. It is obviously operated by individuals with little if any integrity. Case in point: On 06/30/2015 at 12:00 PM I called a salesman I had been dealing with and told him I had decided to purchase the vehicle we had discussed. I was en route to meet immediately. The salesman responded by asking if I could instead meet with him at 3:00 PM as he had a class to get to at 1:00 PM. In an effort to keep him from not missing his classes, and to help ensure that he got his commission, I agreed in an effort to do the "right thing" even though it was not convenient for me. We agreed upon a price and I discussed with him the need for my rental vehicle to be picked up at the dealership after we met and signed the paperwork @3:00 PM.. Low and behold, after waiting the extra couple of hours to accommodate the sales rep's schedule and after 45 minutes drive time from O'Fallon, MO, I arrived at the dealership at 3:00 PM. One problem - the vehicle had been "sold". Yes - sold. The sales rep said that the sales manager "Tim" had sold the vehicle from underneath him to a "close friend" in the preceding hour. I demanded to see the General Manager or Don Brown to have the situation immediately righted only to be put off by a "Patty" - a customer service manager? - and then by a "Tim" - a sales manager? - who did nothing to help. Don Brown refused to honor the deal they had agreed to through their sales rep and furthermore offered no apology or any solution to the problem other than to simply say that I had not purchased the vehicle and that it had been sold. Wow. How incredibly inept, petty and...slimy. So typical of the stereotypical "used car experience". I asked the sales rep if he had notified the dealership that he was selling the vehicle and he assured me that he had and had requested that it be "washed" and brought to the front for pickup at 3:00 PM. So the dealership was well aware of the situation and pulled a "fast one" on an unsuspecting potential customer to further their own personal needs. Uh, not good for business, folks. If you promise customers something - like the sale of a vehicle for example - and then deliberately break that promise to satisfy selfish ends and then further refuse to make the situation right while there is still time then, well...you pretty much suck. If this is how they handle a situation like this then one can only imagine how they handle the rest of their business. As a consequence, I will forever tell everyone of my experience with this greasy dealership who has absolutely zero class...Don Brown. You have been warned.... More

Employee and Dealership Ron Thompson is very knowledgeable, considerate, professional and down to earth. I would like to THANK this dealership and Ron for being very unders Ron Thompson is very knowledgeable, considerate, professional and down to earth. I would like to THANK this dealership and Ron for being very understanding with my unfortunate car accident situation and making this process again a pleasant one for me. I wish the world had everyone in it caring like he is. I am not associated with any dealership and/or service center. More

GREATTTTTTTTTTTTTTTTTTT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS RATING IS UNDERRATED ACTUALLY!!! I HAD NO IDEA THAT IT WOULD BE AS GREAT AS IT WAS!!!! JOSEPH MEADOR WAS VERY PROFESSIONAL AND PERSONABLE. HE THIS RATING IS UNDERRATED ACTUALLY!!! I HAD NO IDEA THAT IT WOULD BE AS GREAT AS IT WAS!!!! JOSEPH MEADOR WAS VERY PROFESSIONAL AND PERSONABLE. HE DIDN'T JUST PICK OUT ANYTHING; IT WAS THE BEST, AND I WILL RECOMMEND HIM AND DON BROWN CHEVROLET TO ANYBODY WHO IS LOOKING FOR A CAR!!! I JUST TURNED 63 ON JUNE 7, AND I BELIEVE THAT GOD SET ME UP WITH THE BEST BECAUSE I GOT THE BEST!!!! A BEAUTIFUL RED (WHICH REPRESENTS THE BLOOD OF JESUS) 2015 SONIC HATCHBACK CHEVROLET!!!! THIS IS MY BIRTHDAY PRESENT!!! THANK YOU JESUS FOR JOSEPH MEADOR AND DON BROWN CHEVROLET!!!!!!!! GOD BLESS YOU!!!!! More

The BEST CAR BUYING EXPERIENCE EVER!!! Chris Culbertson is not only professional and knowledgeable, he's also down to earth and keeps it real. He won't simply sell you a car he'll inform Chris Culbertson is not only professional and knowledgeable, he's also down to earth and keeps it real. He won't simply sell you a car he'll inform you about the entire process and make sure that you are able to maintain what you purchase, Given the opportunity to do it all again I would just because of how simple he made it! Don Brown is blessed to have him as a part of the team. More

Excellent ?? I would like to say thank you Joe Meadow for everything you done for us. You deserve a A.. I would like to say thank you Joe Meadow for everything you done for us. You deserve a A.. More

No pressure friendly Keith was excellent with everything from the test drive to the purchasing and even interacting with our 6 year old daughter. he was polite and very r Keith was excellent with everything from the test drive to the purchasing and even interacting with our 6 year old daughter. he was polite and very respectful. If he didn't have an answer he went to Tim and got us an answer. Tim his manager was excellent and helping us get the car we wanted at a price we can afford. Thank you Keith and Tim! More

Nice guy would buy cars from him anyday. Very classy guy Nice guy would buy cars from him anyday. Very classy guy go and see him .he will help you get in right car Thnx don brown and paul deyoung Nice guy would buy cars from him anyday. Very classy guy go and see him .he will help you get in right car Thnx don brown and paul deyoung More

All I can say is "WOW"! We purchased a new 2012 Chevy Silverado 1500 from Don Brown Chevrolet 10/26/2012. Our sales person, Andrea Willams, was phenominal! Never once did she pressure us but on the Chevy Silverado 1500 from Don Brown Chevrolet 10/26/2012. Our sales person, Andrea Willams, was phenominal! Never once did she pressure us but on the same token was very knowledgeable in the vehicle we were looking at. She was so incredibly down to earth (which I love).Now onto the finance department. My husband and I have been long time loyal customers to our credit union for the past 20 years but all we got was the run around. They wouldn't budge on the interest rate and then which blew our minds, they wanted a co-signer. I called John Yates, Don Browns finance person.Not only did he get us a loan with NO co-signer but got that interest rate 10% LOWER (yep, that's right, 10%)than what our credit union was going to give us. Don Brown has definately gained our business and we will most certainly send our friends and family there! More