Don Brown Chevrolet, Inc.

Great Experience Buying a Car We purchased a brand new 2015 Chevy Traverse from Don Brown Chevrolet. By the time we purchased the car we new what we wanted and how much we should We purchased a brand new 2015 Chevy Traverse from Don Brown Chevrolet. By the time we purchased the car we new what we wanted and how much we should pay. They were very friendly and professional, and they lived up to every agreement we made over the phone (we live two hours from the dealership). Most importantly they had the car we wanted at the price we wanted. More

looking for a truck all the people that we had contact with was very friendly. the salesman was excellent and really helped us get what we were looking for. all the people that we had contact with was very friendly. the salesman was excellent and really helped us get what we were looking for. More

Jeremy and Nikki at Don Brown are the best! Jeremy West was the first person we met when we entered the showroom. He took the time to show my husband and I any of the vehicles were interested in Jeremy West was the first person we met when we entered the showroom. He took the time to show my husband and I any of the vehicles were interested in and he knew the details and the dashboard components like the back of his hand! We settled on a 2015 Chevy Colorado which Jeremy and also Nikki helped us purchase. These two are truly great people. They made sure we understood everything and were comfortable with the process. As things moved along, Jeremy kept us updated on the progress. When the purchase was finally done, we all eat lunch together. We will always remember that experience and vowed to ourselves that if anyone we know wants to purchase a vehicle, we'd recommend that they go to Don Brown Chevrolet. More

beyond expectations I went in looking for one specific make/model. I was back 3 out of 4 days , so they knew I wanted the vehicle. They could have played hardball . This I went in looking for one specific make/model. I was back 3 out of 4 days , so they knew I wanted the vehicle. They could have played hardball . This car was on lot for awhile ,so I made them an offer, I thought was fair to both of us, said I would sign right then. The salesperson not only met my price , but found incentives to beat it by a couple hundred dollars. Very pleased with the deal I got. More

Very good service Sales representative Keith is the best with Don Brown Chevrolet. He will get you into a vehicle with less hassle and at the best possible rate Sales representative Keith is the best with Don Brown Chevrolet. He will get you into a vehicle with less hassle and at the best possible rate More

awesome experience Very helpful. Helped me obtsin grest transportation even with my rating. Very impressed with the professionalism of all staff i came into contact wit Very helpful. Helped me obtsin grest transportation even with my rating. Very impressed with the professionalism of all staff i came into contact with. Although i spent along time there i was very pleased with the end results. More

Very happy!! Danny Hardcastle and Tim Ryan really did a great job in working with me to get teh car I wanted at the rice I needed. It was a very easy and painless Danny Hardcastle and Tim Ryan really did a great job in working with me to get teh car I wanted at the rice I needed. It was a very easy and painless process to buy my new car!! Thanks guys More

The cars sell themselves Anytime you go into a car dealer the salesman is always trying to tell you why you should buy, have, need, deserve this car or that car. My experienc Anytime you go into a car dealer the salesman is always trying to tell you why you should buy, have, need, deserve this car or that car. My experience was the opposite. I found three cars that I liked and Andrea simple gave me information about each. At no time did she tell me, "you need this car","you deserve this car", "you should have this car.", etc... After we test drove all of them I decided on the Sonic LT. Buying this car at Don Brown was really a great experience and when the time comes I will buy my next car from them. In the meantime I will recommend Don Brown Chevrolet to my friends, family and anyone else who would like to know More

Slimy Business! Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet! I would highly recommend people stay far away from this dealership. Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet! I would highly recommend people stay far away from this dealership. It is obviously operated by individuals with little if any integrity. Case in point: On 06/30/2015 at 12:00 PM I called a salesman I had been dealing with and told him I had decided to purchase the vehicle we had discussed. I was en route to meet immediately. The salesman responded by asking if I could instead meet with him at 3:00 PM as he had a class to get to at 1:00 PM. In an effort to keep him from not missing his classes, and to help ensure that he got his commission, I agreed in an effort to do the "right thing" even though it was not convenient for me. We agreed upon a price and I discussed with him the need for my rental vehicle to be picked up at the dealership after we met and signed the paperwork @3:00 PM.. Low and behold, after waiting the extra couple of hours to accommodate the sales rep's schedule and after 45 minutes drive time from O'Fallon, MO, I arrived at the dealership at 3:00 PM. One problem - the vehicle had been "sold". Yes - sold. The sales rep said that the sales manager "Tim" had sold the vehicle from underneath him to a "close friend" in the preceding hour. I demanded to see the General Manager or Don Brown to have the situation immediately righted only to be put off by a "Patty" - a customer service manager? - and then by a "Tim" - a sales manager? - who did nothing to help. Don Brown refused to honor the deal they had agreed to through their sales rep and furthermore offered no apology or any solution to the problem other than to simply say that I had not purchased the vehicle and that it had been sold. Wow. How incredibly inept, petty and...slimy. So typical of the stereotypical "used car experience". I asked the sales rep if he had notified the dealership that he was selling the vehicle and he assured me that he had and had requested that it be "washed" and brought to the front for pickup at 3:00 PM. So the dealership was well aware of the situation and pulled a "fast one" on an unsuspecting potential customer to further their own personal needs. Uh, not good for business, folks. If you promise customers something - like the sale of a vehicle for example - and then deliberately break that promise to satisfy selfish ends and then further refuse to make the situation right while there is still time then, well...you pretty much suck. If this is how they handle a situation like this then one can only imagine how they handle the rest of their business. As a consequence, I will forever tell everyone of my experience with this greasy dealership who has absolutely zero class...Don Brown. You have been warned.... More

Employee and Dealership Ron Thompson is very knowledgeable, considerate, professional and down to earth. I would like to THANK this dealership and Ron for being very unders Ron Thompson is very knowledgeable, considerate, professional and down to earth. I would like to THANK this dealership and Ron for being very understanding with my unfortunate car accident situation and making this process again a pleasant one for me. I wish the world had everyone in it caring like he is. I am not associated with any dealership and/or service center. More