Don Brown Chevrolet, Inc.

Out done! Unprofessional. Trued the bait and switch and git caught up in own snare. Have to get an attorney to get 2 tho dwn pyt back. Unprofessional. Trued the bait and switch and git caught up in own snare. Have to get an attorney to get 2 tho dwn pyt back. More

Bad service but I did get free dent in my truck! After a month of trying to call Pam to resolve this and only getting her full voicemail, I decided to just leave a review. I have only had my truck in After a month of trying to call Pam to resolve this and only getting her full voicemail, I decided to just leave a review. I have only had my truck in for service twice since owning it for 18 months. The second time was this past Dec when I took it in for an oil change and some other warranty work. So they did the oil change and also resolved the low coolant light which ended up requiring that the coolant tank to be replaced. My issue was with several other items that were handled poorly. First, I told them that I had changed the fuel filter myself and asked them if they could explain how I could reset the filter life and they said it HAD to be hooked up to their computer in order to reset it. I declined and after a quick search online found out that it's simple to reset and does not require to dealers computers to do it. Secondly I told them that I knew there was a known dealer fix for my backup camera to reduce the brightness at night. After the truck was there they updated me and told me that my truck didn't have the right RPO for the update to fix. I have a friend out of state that is a tech at another GM dealership, I gave him my VIN and he said that my truck was eligible for the update. Only after I presented this info to the dealer did they come back and tell me I was right and corrected the issue. Next, I told them that I was starting to experience what is known as the "Chevy shake" which is a huge problem with these trucks when driving at around 65 and above MPH. They drove the truck and said that no vibration was present. There are several bulletins addressing this and I was surprised that I just received a simple, "nothing was found", explanation. While driving the truck home, it did the exact same thing again. The other two issues weren't found until a couple of days after I had the truck back but I popped the hood to add DEF and noticed two things, one was the plastic radiator cover was all scratched up. This was the area where the coolant tank was replaced and you could tell where something had been set on top of the cover because the dust had been wiped of of that area. I also found a small dent near the top of the driver's side fender (too high for a door ding) and while this wasn't the same side as the coolant tank, the dent was not there when I took the truck in. After picking it up I drove it home and it sat there until the day I noticed the damage. Being a small business owner myself, I cannot explain how disappointed I am with the service department at Don Brown and that I would never treat my customers this way. And on top of the issues I listed above, to then not be able to reach someone to try and resolve the issues was even more disheartening. I have no problem removing my review if I can at least have these issues resolved. But as it stands right now, I cannot in good faith recommend Don Brown's service department. More

Very pleased customer I'd recommend Don Brown to everyone! My next purchase will surely be with them! I gained knowledge on the purchase, things I never knew. If u are in t I'd recommend Don Brown to everyone! My next purchase will surely be with them! I gained knowledge on the purchase, things I never knew. If u are in the market for a new or newly used vehicle give these guys a chance. More

Had appt and worked out best.... Went in for maintenance with an appointment and was our in 1 hour! Great service dept. everyone was friendly and work seems to be completed correctly Went in for maintenance with an appointment and was our in 1 hour! Great service dept. everyone was friendly and work seems to be completed correctly. More

new car purchase everyone with whom we dealt was very professional & knowledgeable. all were very pleasant & friendly. always felt comfortable & valued as customers. w everyone with whom we dealt was very professional & knowledgeable. all were very pleasant & friendly. always felt comfortable & valued as customers. will definitely recommend this dealership More

DON BROWN IS THE BEST!! Special THANKS to Chris and Ben!! You guys ROCK!!! I highly recommend my friends and family to come to DON BROWN to get a car!! THANKS FOR MAKING M Special THANKS to Chris and Ben!! You guys ROCK!!! I highly recommend my friends and family to come to DON BROWN to get a car!! THANKS FOR MAKING ME HAPPY 😊 More

Great staff. Great car! I could not be happier with Kyle and the staff at Don Brown Chevrolet. It was like talking to an old friend (that I had just met). Kyle was thoughtf I could not be happier with Kyle and the staff at Don Brown Chevrolet. It was like talking to an old friend (that I had just met). Kyle was thoughtful, personable and professional! More

Worth the drive Looked at the prices on Car Gurus to find vehicles available in my price range. Visited several dealers and Don Brown Chevrolet had several trucks fo Looked at the prices on Car Gurus to find vehicles available in my price range. Visited several dealers and Don Brown Chevrolet had several trucks for me to look at. Sales associate Edwin. C. listened to my list of options and showed me examples they had available. Edwin and Sales Manager Komar worked with me on a trade in deal that i was okay with. Finance process was fairly easy and warranty options were explained well by Jerry. More

Satisfied Customer My experience with Dom Browm was great. My sales person was awesome. She was the best, Andrea William's. My experience was overall great, no cmplaint My experience with Dom Browm was great. My sales person was awesome. She was the best, Andrea William's. My experience was overall great, no cmplaints. More

Momtaxi Brandon was outstanding to work with on purchasing our new vehicle. He took the time to explain everything and answer all of our questions. They met Brandon was outstanding to work with on purchasing our new vehicle. He took the time to explain everything and answer all of our questions. They met and exceeded all of our expectations! More