Don Brown Chevrolet, Inc.

On Friday October 2, 2020 Pam Heitz the manager of the service department was very disrespectful to my concerns of my vehicle. 1 Example is she told me that Don Brown Chevrolet can not fix on my vehicle t service department was very disrespectful to my concerns of my vehicle. 1 Example is she told me that Don Brown Chevrolet can not fix on my vehicle they which is a Nissan Maxima, and I purchased my vehicle from Don Brown. They told me to take it to Nissan and Nissan told me to bring it back to them because my windows are not covered in my warranty. So I did that after sitting there for hours, she came back and said I was never that for my windows I was there to get service to my brakes which is not true. So I asked Pam Heitz to show me paperwork when I came her for my brakes, she couldn’t show me. So then I asked her for all service paperwork before and after I purchased my vehicle. She brought me 3 sheets of paper. Pam Heitz denied of paperwork of which I was entitled to. She also told me that if my credit was good enough that the bank would have gave me and extended warranty on my vehicle and when I purchased my vehicle I only had 30,000 plus miles on my vehicle which means I was still within my vehicle warranty. I am making this review because Pam Heitz denied me of paperwork and also told me to get off there property for concerns with my vehicle that I purchased from their lot. I will no longer refer people to Don Brown. Your service manager is rude and inconsiderate of others and their money spent. oh must I not forget Dennis in service also lied and said that he only fixed one window on my vehicle which was the driver remember Pam Heitz said I was never there for my windows. When I took it to Nissan they said he possibly screwed up my windows even more by putting silicone in between the rubber of the windows.. And my windows still is not working properly. I will be contacting the attorney general on this matter as well. More

Paul Deyoung.always very polite in concern he asked me what did I want how much I want to spend and what was I looking for he wasn't the type of dealer that just put you in something just for you to get a what did I want how much I want to spend and what was I looking for he wasn't the type of dealer that just put you in something just for you to get a car I thank Don Brown. More

Good experience my sales person was greatEveryone was Good experience my sales person was great Everyone was helpful. When you go ask for Barney he made the whole experience easy and fast in and out in 2 Good experience my sales person was great Everyone was helpful. When you go ask for Barney he made the whole experience easy and fast in and out in 2 hours More

Chris Culbertson was amazing. He took his time and helped me get exactly what I wanted. He was knowledgeable and understanding about my situation. Highly recommended! Thanks for everything! me get exactly what I wanted. He was knowledgeable and understanding about my situation. Highly recommended! Thanks for everything! More

Very pleased with the vehicle we purchased. Fully satisfied with the deal we received, both on the purchase and our trade-in. And Paul made the whole experience incredibly easy. satisfied with the deal we received, both on the purchase and our trade-in. And Paul made the whole experience incredibly easy. More

Chris & Ben are The Best! I put an app in & they went above & beyond to get me in some new wheels. I am grateful for their hospitality & professionalism. My Experience was the best ever! Don Brown gets above & beyond to get me in some new wheels. I am grateful for their hospitality & professionalism. My Experience was the best ever! Don Brown gets 5 stars from me! More

Exceptional customer service! The staff at Don Brown Chevrolet (esp Chris Culbertson) made me feel like family. I’m 46 and this is my first new car ever and I really got first class treatment!! I’d neve Chevrolet (esp Chris Culbertson) made me feel like family. I’m 46 and this is my first new car ever and I really got first class treatment!! I’d never buy a vehicle elsewhere. More

I worked with Michelle Lokey at Don Brown Chevrolet and she was extremely helpful. Asked good questions to help me narrow down the search. She showed me multiple models prior to helping me get a new Chev she was extremely helpful. Asked good questions to help me narrow down the search. She showed me multiple models prior to helping me get a new Chevy Trax. I will also say that the Finance guy was super friendly, knowledgeable and got me the best deal More

Chris was very knowledgeable, understanding, easy to work with, and his communication skills were excellent. He made me feel comfortable and not just like a sale. He also assured me he would be there for me with, and his communication skills were excellent. He made me feel comfortable and not just like a sale. He also assured me he would be there for me in the future. I will be returning for my next car. More

Very professional and knowledgeable. My visit was very pleasant. Michelle was an awesome sales rep!! And the rest of the team were very helpful and friendly. I highly recommend them! I love my new Trailbl pleasant. Michelle was an awesome sales rep!! And the rest of the team were very helpful and friendly. I highly recommend them! I love my new Trailblazer! More