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Dolan Toyota
Reno, NV
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,154 reviews
October 30, 2024
Don’t go there on a holiday weekend the mechanics leave so service sucks they were down ten mechanics so I had a service appointment at 7 am and they didn’t get to it till about 2:30 pm so service sucks they were down ten mechanics so I had a service appointment at 7 am and they didn’t get to it till about 2:30 pm More
by Tractorfxr
Employees Worked With
Service department
October 23, 2024
Arrived and were taken care of wonderfully. .given an Upper for home. Thanks. Everything was done to our expectations. Love Toyota .given an Upper for home. Thanks. Everything was done to our expectations. Love Toyota More
by Richard Bishop
Employees Worked With
Stan Arnold, Andrew Swanson, Zac Barrett
October 19, 2024
The appointment process works well. But I was a bit surprised that when I signed onto my established Dolan account, I couldn't simply click/select the one of 2 vehicles that needed se But I was a bit surprised that when I signed onto my established Dolan account, I couldn't simply click/select the one of 2 vehicles that needed service. I had entered the VIN previously, so it seems that ALL of the vehicle related info would be/should be immediately available. More
by SKP
Employees Worked With
Justin
October 13, 2024
Stopped at service dept today. Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts dept was very helpful and efficient. More
by Whifwee
Employees Worked With
Logan, Joseph
October 07, 2024
Jacki did the best she could do. After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one that seemed to care. Never did the service manager or the dealership manager reach out to me. It wasn't until I told Jacki that I wanted some type of compensation for not having my truck did I have conversation with any management. More
by pvaliska
Employees Worked With
Jacki 5 stars
September 27, 2024
Horrible experience. Took twice the estimated time. Had a coupon that was refused for no reason listed. Very disingenuous to email me a coupon and then refuse. I had 2 + Took twice the estimated time. Had a coupon that was refused for no reason listed. Very disingenuous to email me a coupon and then refuse. I had 2 + years of great service and my last 3 visits have been awful. I will not be returning to Dolan for any more business More
by chriscifelli
Employees Worked With
Unknown
August 30, 2024
I bought my car at Dolan’s and have always had it serviced there. It is now 15 years old and has yet to cause me a problem between maintenance appts, except for once needing a new battery. The peopl serviced there. It is now 15 years old and has yet to cause me a problem between maintenance appts, except for once needing a new battery. The people I have dealt with have always been pleasant to work with. More
by Judy
Employees Worked With
Bob Jets, James Spence
