
Dolan Lexus
Reno, NV
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705 Reviews of Dolan Lexus
Always a pleasure get my Lexus service at dealer ship with a hospitality and good customer service from staff and thank you for most helpful my advisor (Julie Tomlinson) with a hospitality and good customer service from staff and thank you for most helpful my advisor (Julie Tomlinson) More
Made an appt, but yet my car wouldn't have been ready if I hadn't stayed to get it. Everyone was very nice, but this made no sense. But, for the cost of service, time is a huge factor. I was there at 12: I hadn't stayed to get it. Everyone was very nice, but this made no sense. But, for the cost of service, time is a huge factor. I was there at 12:45 though the appt wasn't until 1:30. I left at 5:50. Frankly, I don't know if the reason I went there was fulfilled. I hope it is detailed on the paperwork. I made and appt! A car was offered, but I did not want it. Again - everyone was very polite. I'm sorry. More
I first became acquainted with Lexus when I brought my 2003 Lexus RX 350 to them for a repair. I was impressed with their service and professionalism and decided then when it was time to look for a newer 2003 Lexus RX 350 to them for a repair. I was impressed with their service and professionalism and decided then when it was time to look for a newer Lexus, I’d be back. In March of this year, I used their buyer friendly website to look for the right car and made an appointment to test drive several. I made the decision to purchase a 2022 Lexus RX 350 with low mileage that day! The purchase process was very easy and painless. There was a minor upholstery issue identified the day of purchase, that Rene said they would address when I returned to the dealership. Due to travel and an illness I wasn’t able to call Lexus until this month, August, to ascertain if it was too late to handle the upholstery issue. Without hesitation Rene made the appointment with me immediately. Rene is a 5 Star employee in my book! Her follow up with me the following day to ensure I was satisfied with the results of the repair was so appreciated. The upholstery repair was completed and I couldn’t be happier. I retired after 40+ years in retail sales and I recognize the importance of a work environment that is positive for the employees and its customers. The Dolan Family has it all and I’m proud to be a part! More
Service is always GREAT. The Mechanics are well trained and my questions and concerns were all answered. Marley has a super personality and always looks after our service n The Mechanics are well trained and my questions and concerns were all answered. Marley has a super personality and always looks after our service needs. xx More
I am very pleased with my latest experience at Dolan Lexus. Mason was my sales person that provided excellent information regarding the NX300n, answered my questions and if he didn't have the answer wen Lexus. Mason was my sales person that provided excellent information regarding the NX300n, answered my questions and if he didn't have the answer went and got answers. Zac was my finance manager and the negotiations along with explanations went very smoothly. Andrew was my documentation person and made completing all the necessary paper work very easy and provided me electronic copies for my files. I give the Dolan Lexus team a 10. More
Our service advisor,Kieran, treated us courteously and professionally. He answered our questions about the service and made sound recommendations about the needed work, which we followed. The "loaner" professionally. He answered our questions about the service and made sound recommendations about the needed work, which we followed. The "loaner" vehicle was ready for us and the work on our car was completed promptly. No surprises on the bill and our car was returned to us clean inside and out. Have dealt with many service departments over the years, but none as good as Dolan Lexus. G&V M More