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Dolan Lexus

Reno, NV

4.7
705 Reviews

7175 S Virginia St

Reno, NV

89511

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705 Reviews of Dolan Lexus

September 25, 2025

Always a pleasure get my Lexus service at dealer ship with a hospitality and good customer service from staff and thank you for most helpful my advisor (Julie Tomlinson) More

by THD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson , Lexie Brecke
Sep 26, 2025 -

Dolan Lexus responded

We couldn’t ask for a better review! Thank you for choosing Dolan Lexus and for sharing your experience with Julie and the team!

September 09, 2025

Made an appt, but yet my car wouldn't have been ready if I hadn't stayed to get it. Everyone was very nice, but this made no sense. But, for the cost of service, time is a huge factor. I was there at 12: More

by SNUENKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacey
Sep 10, 2025 -

Dolan Lexus responded

Thank you for sharing your experience. It's great to hear that our team was polite, but I apologize for the delay and any confusion regarding your appointment. We understand how valuable time is, especially when it comes to service appointments. If there are any questions or concerns about the services performed, please feel free to reach out so we can ensure everything was completed as expected. Thank you, Connor Cullen - Service Manager - (775) 826-5050

August 21, 2025

I first became acquainted with Lexus when I brought my 2003 Lexus RX 350 to them for a repair. I was impressed with their service and professionalism and decided then when it was time to look for a newer More

by melanaarenas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pennell, Rene in the Service Department
Aug 25, 2025 -

Dolan Lexus responded

Thank you for sharing your experience with Rene and the team! We truly appreciate your loyalty and are thrilled to have you as a part of the Dolan Lexus family. Safe travels in your 2022 Lexus RX 350!

August 01, 2025

Kieran took care of my needs immediately and professionally. I would recommend this dealership to anyone in need of service. More

by hjerome
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieran
Aug 04, 2025 -

Dolan Lexus responded

Thank you for recommending Kieran and our team at Dolan Lexus! We truly appreciate your kind words and we hope to welcome you back next time. Take care!

July 16, 2025

I have bought 5 Lexus from this dealership and would recommend them. I would recommend Kandace as a sales associate. More

by Happy Lexus Owner
Recommend Dealer
Yes
Employees Worked With
Kandace….Sales
Jul 17, 2025 -

Dolan Lexus responded

Thank you for your loyal business and recommendation of Kandace! We are grateful to have you as a Dolan Lexus customer and we look forward to working with you in the future.

June 20, 2025

Service is always GREAT. The Mechanics are well trained and my questions and concerns were all answered. Marley has a super personality and always looks after our service n More

by CK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marley, Carlos Bucio, Ashton Carroll
Jun 23, 2025 -

Dolan Lexus responded

Thank you for sharing your positive experience with us at Dolan Lexus! We're delighted to hear that Marley and our team provided excellent service and addressed all your concerns. We look forward to assisting you again in the future!

June 14, 2025

My service writer Sam Lopez was just outstanding and accommodating super efficient!!! My car was in at 9:30 done by 1:00 super fast thx More

by denden9200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lopez
Jun 16, 2025 -

Dolan Lexus responded

We're delighted to hear that Sam provided outstanding and efficient service during your visit at Dolan Lexus! Thank you for sharing your experience, and we're glad we could get you back on the road quickly.

Jun 16, 2025 -

denden9200 responded

Also I would like to give all of the parts department 5 stars for their help especially Sergio Godoy the parts manager just super helpful and knowledgeable ordered my parts and here the next day!! You have a extremely satisfied customer Thanks Dolan Lexus!!!

April 30, 2025

I am very pleased with my latest experience at Dolan Lexus. Mason was my sales person that provided excellent information regarding the NX300n, answered my questions and if he didn't have the answer wen More

by nevadadyna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason, Zac, Andrew
Apr 30, 2025 -

Dolan Lexus responded

We're delighted to hear about your positive experience with Mason, Zac, and Andrew at Dolan Lexus! It's great that the team provided excellent service and made everything smooth for you. Thank you for giving us a perfect score - enjoy your new NX300n!

April 25, 2025

Our service advisor,Kieran, treated us courteously and professionally. He answered our questions about the service and made sound recommendations about the needed work, which we followed. The "loaner" More

by valgeomoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieran Tavey
Apr 28, 2025 -

Dolan Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Kieran and the Dolan Lexus team provided courteous and professional service. It's great to know everything went smoothly, from the loaner vehicle to receiving your car back clean. We appreciate your trust in us!

April 16, 2025

Kieran is responsive and an excellent service representative, he always gets 5 stars, and I will continue to use him. More

by sheilacockerell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieran T., Carlos Bucio
Apr 16, 2025 -

Dolan Lexus responded

Sheila, we're delighted to hear that Kieran consistently provides you with excellent service at Dolan Lexus. Thank you for your continued trust and support!

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