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Dolan Lexus

Reno, NV

4.8
688 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 688 reviews

August 06, 2022

3rd Lexus I have bought from Doland. Knowledgeable, friendly staff. Service department is excellent. I have known some of the staff for years. Kimberly and Julie, Great. More

by smithruss44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
Aug 08, 2022 -

Dolan Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Kimberly and Julie. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you again at Dolan Lexus!

July 29, 2022

Best customer service I have ever experienced at a car dealership and this is my fourth Lexus. More

by Donve
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Jimenez
Jul 29, 2022 -

Dolan Lexus responded

Our team is always happy to help you out, Donve! Thanks for choosing Dolan Lexus and congratulations on your new car!

July 19, 2022

They lied and said I needed brakes badly. I opted to go to my brake man as I live in Carson City. He inspected my brakes and said I have 30,000 miles left on them! I may never go back to Dol More

by cahahn7607
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Bucio
July 11, 2022

Great service dept. Erica did a great job in explaining what was needed to repair my car. She contacted me several times to keep me updated on the progress of the repair More

by kscanlon_56
Recommend Dealer
Yes
Employees Worked With
Erica
Jul 12, 2022 -

Dolan Lexus responded

We're thrilled you enjoyed working with Erica here at Dolan Lexus! Thank you for your support - we will be sure to pass your kind words along to our team.

July 09, 2022

Timely &excellent service. Kieran is very thorough and helpful. Uber home and return. Ahead is schedule. More

by skirenonv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kieran
Jul 11, 2022 -

Dolan Lexus responded

We are happy that Kieran and the team could deliver a five-star experience for you! Thank you for choosing Dolan Lexus and for sharing your feedback. We hope to welcome you back for your future service needs!

June 23, 2022

Easy access clean quick service. Good customer accommodation such as free loaner vehicle. Quick service More

by richphillips0568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
Jun 23, 2022 -

Dolan Lexus responded

Thank you for your praise! We're delighted Dolan Lexus delivered fast service and that you appreciated the offer of a complimentary loaner vehicle. We hope to work with you again!

June 18, 2022

Very pleased with Dolan Lexus. Very pleased with the service. Julie was very helpful. Nice waiting area. More

by JBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie
Jun 20, 2022 -

Dolan Lexus responded

Thank you for the glowing review! We are so glad to hear that Julie delivered such a successful service experience. Drive safely, and we hope to see you back at Dolan Lexus!

June 15, 2022

I want to thank Erica Castillo for the quick and great service that I got from Dolan Lexus. Keep up the great work. More

by cc88
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erica Castillo
Jun 16, 2022 -

Dolan Lexus responded

Thank you for this great review and for giving a shout-out to our teammate Erica! We appreciate your business and hope to see you again at Dolan Lexus.

June 13, 2022

I was and always have been treated like royalty at Dolan Lexus! Julie Tomlinson is wonderful and a real jewel in the crown of Dolan Lexus! She took care of me like I was family! Quite honestly, she is the o More

by Kenbuhrmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson, five stars plus, Jeremiah Abujasen
Jun 14, 2022 -

Dolan Lexus responded

Ken, thank you for the great review! We are so glad to hear that you had a successful service experience working with Julie and the Dolan Lexus team. We will be sure to pass on the kind words to her. Drive safely, and we hope to see you back again down the road!

June 05, 2022

I feel my car gets top notch service even if it’s oldie but goodie More

by diannecharvat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kieran Tavey, Carlos Bucio
Jun 06, 2022 -

Dolan Lexus responded

Dianne, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Dolan Lexus team. Drive safely, and we hope to see you back!

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