Dolan Lexus

I've been looking for an immaculate, low mile RX 350 for several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center waiting room the evening of 23 December and within minutes received an e-mail reply from Mark Murphy. He quickly answered my questions, then called me to fully discuss exactly what I was looking for. He promised to completely evaluate the car the following morning and call me. Todd Jones called me the following morning and assured me this particular Lexus would be a certified CPO vehicle. He critically examined the car and called with the description on Christmas eve. He assured me it was definitely worth my travel to Reno. After our conversation, I made a refundable credit card deposit and purchased a one-way airline ticket for the early the 26th. Mark met me at the airport and immediatley took me to the dealership. The RX was fully detailed and parked on their showroom floor with a big red bow. The car was exactly what they described and I immediately made the decision to proceed with the sale. The paperwork was painless and Todd gave me a thorough systems orientation before I left for Boise. Every aspect of my interaction with Lexus of Reno was timely and professional. They followed up upon my return to make sure I made it home safely and loved the car. My wife was very pleased with her "new" RX 350. More

My mother had her car stolen on the 21st so I inquired on line with a few different car lots. Efren was the only sales man who responded back to me immediately. He called and took all the information from m line with a few different car lots. Efren was the only sales man who responded back to me immediately. He called and took all the information from me on what we were looking for and our price range than kept us informed on the financing as to whether we could finance my mother a vehicle asap. He informed me that they would be closing and he would have to contact me the next day. He was extremely kind and concerned with my mothers needs. We were able to see him that next day and he even had a vehicle waiting for my mother to check out as soon as we arrived. She bought the vehicle and has been very happy about it. I have to say I was worried about her losing her car at christmas time. She was so depressed but Efren and Chris John were so friendly and understanding, they put a smile back on her face. Thank you so very much and Happy Holidays !!! More

My husband and i have leased 5 Lexus cars now and each one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like th one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like that happen with Kymberly. She is always honest, answers all our questions, and works out a fair and reasonable deal. Ladies (and gentlemen)if you hate going into a dealership because of the BS Circus most dealers put us through, I strongly suggest you stop into Lexus of Reno and ask for Kymberly Platt, she is truly a gem. My newest lease is a CT200Hybrid, in gunmetal grey, I love this car!It's great on gas, has a really fun sports mode, has room for my 3 dogs, and in the spring when I start planting,I won't worry about hauling bags of dirt and pots of flowers. Plus, the comfort of this car is outstanding! So, if you need a new car, give Kymberly a call--you (like us)will love her! More

I began trying to buy a CT200h from my local Lexus dealer in Roseville. I realize that this model was in short supply, but after taking a test drive, filling out paper work and being promised a phone call o in Roseville. I realize that this model was in short supply, but after taking a test drive, filling out paper work and being promised a phone call on Monday, nothing happened. Six weeks later I contacted Lexus of Reno and spoke with Larry Olsen. He was very eager to accommodate my request for a particular CT200h with certain options and color. It was not an easy task, but Larry did not sweep me to the side. Larry kept in contact with me and after several weeks located the exact car I was looking for. I made the 85 mile drive to Reno to purchase my new car, which was waiting for me on the showroom floor with a big bow. I am so pleased with the service I received from Larry Olsen. He gave me a thorough review of the car and it's features. I could not be more pleased with my experience at Lexus of Reno. More

My experience of buying a car at Lexus of Reno is very positive. Mark Murphy was easy to deal with, informative and no pressure. I felt like I was his friend instantly. His team made me feel important a positive. Mark Murphy was easy to deal with, informative and no pressure. I felt like I was his friend instantly. His team made me feel important and willing to take the pain out of buying a car. It was a smooth, fast, easy process that made me feel comfortable in my decision. My sister took the car in for a repair and was greeted as she drove up and was given the red carpet treatment. I look forward to dealing with them in the future. More

Our experience in looking at a Lexus was a good one from the moment we walked in the door. Working with Efren was a pleasure. He was patient, informative, highly responsive and applied no pressure. the moment we walked in the door. Working with Efren was a pleasure. He was patient, informative, highly responsive and applied no pressure. We would definitely do business with this Lexus dealer and Efren again. More

I have worked with Efren on 2 occaisions, both were great experiences. I'm limited for time when looking at and purchasing cars. I gave Efren a time limit and he met that extremely well. I appreciates tha experiences. I'm limited for time when looking at and purchasing cars. I gave Efren a time limit and he met that extremely well. I appreciates that Efren is sensitive to my time constraints. More

I had an extremely positive experience buying a used car from this dealership. I cannot say enough about the way the sales associate (Efren) dealt with my wife and I. He was polite, knowledgeable, understan from this dealership. I cannot say enough about the way the sales associate (Efren) dealt with my wife and I. He was polite, knowledgeable, understanding and at no time were there any 'tricks' or 'games' that put us under any pressure to buy. It was a sharp contrast with other car purchases I have experienced from other dealers in the past. This dealership can be very proud of the way it conducts business and confident that they've won over another sceptic. More

My wife and I were very happy with the entire process of purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. Th purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. They were pleasantly responsive to requests to work up different possibilities for comparison, and helped educate us on the pros and cons of the different options. We felt they were working with us to get us into the correct option for us. We would certainly be happy to recommend these gentleman to anyone. When it came time to take care of the financial paperwork, we worked with DJ. He is a very capable, personable young man who completed the voluminous quantity of paperwork in short order, and explained it very well in lay terms. He made this aspect of the transaction very painless. All in all, a very satisfying experience. More

Scott Robert at Lexus of Reno is my all time savor and friend!!! He sold me a Lincoln Navigator in 2008. Nothing was wrong with the vehicle it just cost a lot of gas. I decided to go with a car. I went to friend!!! He sold me a Lincoln Navigator in 2008. Nothing was wrong with the vehicle it just cost a lot of gas. I decided to go with a car. I went to Audi of Reno. I traded in my Lincoln Navigator for it. The dealership went BANKRUPT. Scott Robert came with me to Audi of Reno and yelled at them. He fought for me to get my money back because they were a corrupt dealership. They sold my Lincoln on whole sale before I got my brand new Audi. In fact the new audi didn't exist. He looked up the vin number and saw it went straight to UTAH. Audi of Reno lied to me from the very beginning. Scott Robert who I barely knew from just one car deal was able to fight for my money for 3 hours... HE WAS WITH HIS CHILDREN THAT DAY TOO!!! He took his day off, his family day... to fight for me. I bought a 2011 LEXUS IS 350 AWD BLACK. He got exactly what I wanted. He would call me and give me an update on when the new car came in. He also ask the maintenance guy to redo the tint of the car because he saw a hair in the tint. He ALWAYS answers my calls and my texts messages with whatever questions I have. I know if I ever need a car, whatever brand it may be he is willing to go above and beyond just so I never have to feel used or mistreated or cheated out of my money. If it wasn't for Scott Robert. I wouldn't have bought a Lexus or even felt good about buying any car. I bought not just a brand new car but also a long time friend with the car.... THANK YOU SOO MUCH SCOTT ROBERT and LEXUS OF RENO for Hiring this amazing individual. If it was not for him. I don't know what car I would be in today or how happy I am at this moment. THANK YOU!!! Asa Locklear More