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Dolan Lexus
Reno, NV
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 688 reviews
April 02, 2023
Dolan Lexus has provided me with outstanding service for several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service Adviser, Carlos Bucio,Service Manager and Rob Vidal, Product Specialist . I am now much more inclined to highly recommend this dealership for their excellent "customer Service"! Prompt, clear and professionally friendly attention !! Jacques Yammine . Reno,Nv. More
by jlyamine2017
Employees Worked With
Maharlika Devera, and Rob Vidal, Carlos Bucio
February 22, 2023
prompt services and appointment. clean facility. service department staff are professional and courteous. coffee lounge is clean, quiet and comfortable. clean facility. service department staff are professional and courteous. coffee lounge is clean, quiet and comfortable. More
by Lee Ee Foo
Employees Worked With
Julie Tomlison
January 13, 2023
Paula Hernandez always does an excellent when I bring in my Lexus for service. Everything gets done quickly, and done very well. Car is always cleaned before I leave. And the coffee lounge is very niice my Lexus for service. Everything gets done quickly, and done very well. Car is always cleaned before I leave. And the coffee lounge is very niice More
by ELK
Employees Worked With
Paula Hernandez in service, Kymberly Platt
December 25, 2022
I had a great experience dealing with Kimberly Platt. Been a Dolan customer for over 20 years. I appreciate the excellent service I receive after the sale! Been a Dolan customer for over 20 years. I appreciate the excellent service I receive after the sale! More
by jthiessen
Employees Worked With
Kymberly Platt
November 10, 2022
We had a great experience at Dolan Lexus. We are from CA and had some service work done a few years ago when we were in the area and left very impressed. Fast forward two years and we find We are from CA and had some service work done a few years ago when we were in the area and left very impressed. Fast forward two years and we find ourselves in the market for a new Lexus. We met Zachary Hochman on a cold call and we're certainly pleased that we did! He was outstanding, listening to what we were looking for and kept us in the loop while searching for our perfect car. We are now the proud owners of a 2022 NX350H and couldn't be happier. Unlike other dealerships who are taking advantage of the current shortage to mark up prices or include superfluous add-ons, Dolan sells at MSRP and gave us a fair price on our trade in. In addition to the excellent service by Zac, Matt Foat in Finance and Jake in tech were also outstanding. The dealership is conveniently located, clean and very upscale with a no pressure attitude. We highly recommend! More
by dougbaughn
Employees Worked With
Zachary Hochman
September 28, 2022
Paula was fantastic in her communication regarding my ‘Park and Fly’ service at Dolan Lexus. She is exemplary in this regard (particularly as there is no charge for this service). I love Dolan Lexus and ‘Park and Fly’ service at Dolan Lexus. She is exemplary in this regard (particularly as there is no charge for this service). I love Dolan Lexus and probably their service department is the reason I bought another Lexus from them! More
by pmccaffrey0
Employees Worked With
Paula , Carlos Bucio
September 15, 2022
They LIED! We took our 2017 Lexus 450H for service last week. The adviser Maharlika informed us that we need $1,600 worth of maintenance work since it has been We took our 2017 Lexus 450H for service last week. The adviser Maharlika informed us that we need $1,600 worth of maintenance work since it has been 3 years since our last major service. So we agreed to it. When we arrived home, we received the written estimate that has a note that the recommended work was for 60K miles. OUR CAR HAS ONLY 45k miles, Maharlika even made a comment that we did a great job keeping the miles low. I called Dolan Lexus right away and told them to STOP the $1,600 recommended service and registered my dismay as to why would they recommend a 60K service to a car that has only 45k miles. The guy Chris (who was not nice I may add) told me that it is their policy to recommend service based on number of years and mileage. So I told Chris THEY SHOULD HAVE DISCLOSED THIS - LET THE CUSTOMER DECIDE - DO NOT DECEIVE the customer by informing them the service was required. This dealer is DECEITFUL and a LIAR!!!!!! The adviser Maharlika was just after for her commission!!!!! BAD DEALER!!!! If you must take your vehicle to Dolan Lexus, please demend for a full disclosure!!!!!! BAD PEOPLE!!!!! More
by Ruby775
Employees Worked With
Maharlika - BIG BOLD F !!!!
