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Dolan Lexus
Reno, NV
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 688 reviews
February 13, 2024
Service was great. All my questions were answered by William. Car wash was really good. My car was really dirty when I brought it in. All my questions were answered by William. Car wash was really good. My car was really dirty when I brought it in. More
by ceceliaalcala
Employees Worked With
William
January 03, 2024
Julie was very helpful and very quick to take my car for scheduled maintenance. Since I don't live close to the dealership I asked for a shuttle ride to the nearest bookstore. The driver was very nice and scheduled maintenance. Since I don't live close to the dealership I asked for a shuttle ride to the nearest bookstore. The driver was very nice and very professional. Also picked me up at the bookstore when my car was ready. All in all a very pleasant experience. Thank You Dolan Lexus More
by diane.nasser
Employees Worked With
Kay Andrade, Carlos Bucio, Lexie Brecke
January 02, 2024
Kieran is a wonderful service advisor. Over the years he has been looking out for me regarding just what I need to do for the longevity of my car. If I don’t need it, he tells me to wai Over the years he has been looking out for me regarding just what I need to do for the longevity of my car. If I don’t need it, he tells me to wait a few months. Dolan Lexus has been my dealership for over a decade and I probably will never buy a car from anywhere else! More
by kathi.kunze
Employees Worked With
Lexie Brecke
December 16, 2023
Placed an order on a NX Hybrid on September 21, the sales man was contacting me constantly, along with Jessica, calling me constantly about other possible vehicles that were coming in (Awesome) so that we wo man was contacting me constantly, along with Jessica, calling me constantly about other possible vehicles that were coming in (Awesome) so that we wouldn't have to wait for the vehicle that we had ordered. Nothing came in that matched our wants (no big deal). Fast forward to December 1st. The day has come to pick up the vehicle and finalize paperwork. I had already scheduled a clear bra appointment for December 4th. As I was there, the sales man was working very hard on selling us SOMETHING. Decided to keep the business with the Dolan's as they are constantly giving back to the community. Canceled my appointment that I had previously scheduled, and decided to get it done through the Dolan's. Added the clear bra to the bill and finished up the paperwork. Was told I would get a call back "soon" to schedule the clear bra and to pick up the Key glove which I was charged for, per Vspec, but did NOT receive. Also only received 1 key, was told there's a shortage on them and I was going to get a call when it came in. A week goes by, still no call. I messaged the salesman for an update, was told "Rene is going through all the due bills this week so you should be called pretty soon". Fair enough. Today is December 15. 15 days after the Vehicle was purchased. STILL NO CONTACT from anybody. I once again reach out to the sales man. He states "Rene has left for the day, and will be back Monday". The vehicle has driven home and parked in garage, to prevent it from getting rock chips before the clear bra install. The WiFi hotspot is halfway through the "free trial" and it hasn't even been tried, by the time I get a call from someone, maybe even the XM radio trial will have expired. I've purchased multiple vehicles from The Dolan's at Lexus. All previous visits were Great experiences. The customer service I've received AFTER the sale is non-existent. If I never followed up on their sale, who knows if I would ever get the clear bra! I never leave reviews especially bad ones, but after two weeks of me asking for an update with no remedy I'm put in a position to where I have to say something, so other people don't go through what I've been having to deal with. This experience has been very disappointing. Starting to feel more like a number than a customer. Regretting going with the Dolan's this time around. I'm hoping someone will finally get a hold of me to resolve this. Or if you are too busy, just say so, and I'll gladly take my business elsewhere. But I will not keep waiting hoping someone gets a hold of me. As a customer, I'm Tired of begging for an update at this point. More
by Martin R.
Employees Worked With
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