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Dolan Lexus

Reno, NV

4.8
688 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 688 reviews

December 03, 2019

Kay is a great service representative! She is knowledgeable, friendly and makes sure all your needs are met !! She makes dealing with auto repairs easy and you feel confident issues will be addr More

by thompson426
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Dec 04, 2019 -

Dolan Lexus responded

Thank you for the review! Nothing makes us happier here at Dolan Lexus than hearing great feedback from our customers. We are so happy to hear that you enjoyed working with Kay! We will be sure to let her know that you appreciate her help.

November 27, 2019

Poor service Extremely poor service experience. Totally changed my opinion of Dolan Lexus. Waited over two hours for free service, then they tried to charge me. To More

by Ac4hand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kymberly Platt, Carlos Bucio
Dec 12, 2019 -

Dolan Lexus responded

It sounds like there were mistakes made on our part here and I sincerely apologize. I understand that you wrote this review anonymously, but we use feedback to improve our service. Would you consider calling me so I can look into what happened during your visit? Thank you, Brett Maxwell - Service Manager - 775-525-2601

November 27, 2019

Kymberly Platt is the person responsible for making this dealership successful. She provides the best customer service in Reno! She is awesome. She makes everyone feel at home. She listens to the customer’s More

by kmdhome
Recommend Dealer
Yes
Employees Worked With
Baristas upstairs are outstanding. , Kymberly Platt
Nov 27, 2019 -

Dolan Lexus responded

Thank you for the review! The entire team here at Dolan Lexus is so proud every time we receive 5 stars from a satisfied customer. Kymberly is amazing, and definitely a wonderful asset to our company. We will be sure to let her know that you appreciate her service!

November 27, 2019

Awesome Dealership They make it very easy to make an appointment online. They are courteous, professional and efficient and make you feel at home there. I recommend thi More

by ycook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Bozzuto
Nov 27, 2019 -

Dolan Lexus responded

"Courteous, professional and efficient" are all words we love to see! Thank you so much for your loyal business and for recommending our services to your friends. It means a lot to us at Dolan Lexus!

November 23, 2019

Love going to Dolan Lexus, prompt and professional. Everyone one is willing to assist and take care of your needs. They do the service on my 1794 Tundra making it super convenient as we live very clo More

by cdr343616
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Nov 25, 2019 -

Dolan Lexus responded

It makes us smile to hear that you enjoy your visits with us at Dolan Lexus! Thanks so much for trusting us with your Toyota Tundra. We'll see you next time!

November 21, 2019

Love my new car!! Everyone that I dealt with was exceptional, knowledgeable, professional, friendly and real (themselves). I gave recommended a friend who is thinking about a new car More

by nrwise37
Recommend Dealer
Yes
Employees Worked With
Jeremiah Abujasen
Nov 21, 2019 -

Dolan Lexus responded

We love all the wonderful compliments in your review! Even more, we love that you're happy with your new vehicle. Thanks so much for your business and for recommending Dolan Lexus!

November 17, 2019

Excellent Experience We planned to Inquire about an Lexus RX, Drive the vehicle and see if it would meet our needs. We are now Lexus Owners, looking forward enjoying the More

by KOrmaas
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vladimir in Finance, Kymberly Platt
Nov 18, 2019 -

Dolan Lexus responded

Congratulations on your new Lexus RX! Thank you for shopping with us at Dolan Lexus and enjoy your new car!

November 16, 2019

Great Experience . Professional salesman, professional team, great atmosphere, helpful and accommodating employees. Nice waiting area, friendly environment. Beautiful cars , convenient location , I’m ve More

by Victoriasaad
Recommend Dealer
Yes
Employees Worked With
Dominic
Nov 18, 2019 -

Dolan Lexus responded

Victoria, congratulations on finding your beautiful ride at Dolan Lexus. We appreciate your business and your awesome review!

November 14, 2019

It’s hard to find a dealership where sales, service and leasing is so competent and customer friendly. They feel like family each/every time. More

by Karenandskeez
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Kay Andrade
Nov 14, 2019 -

Dolan Lexus responded

What a wonderful review! Thank you so much for being a loyal Dolan Lexus customer. We look forward to assisting you for years to come.

November 11, 2019

Everyone that I interfaced with at this dealership was professional, polite & helpful. Dominick was my sales representative & he was great. He answered all of my questions, had a good sense of humor & I f More

by Patti
Recommend Dealer
Yes
Employees Worked With
Dominick Spa????????
Nov 11, 2019 -

Dolan Lexus responded

Hi Patti - We love to hear that Dominick earned your five stars! It's especially wonderful that he worked to help you get into the best vehicle for you. Thank you very much for sharing this feedback and trusting Dolan Lexus with your business. We wish you happy driving.

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