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Dolan Lexus

Reno, NV

4.8
688 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 688 reviews

September 29, 2020

I have been coming to Lexus for all of my car’s services but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 29, 2020 -

Dolan Lexus responded

Victor - I sincerely apologize if your recent visit took longer than anticipated. It is our goal to offer a seamless experience and I will be sure to address this feedback with my team. We look forward to impressing you next time. Thank you for your business, Brett Maxwell - Service Manager - 775-525-2601

September 25, 2020

Very pleased with service at Lexus. Especially like working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Sep 25, 2020 -

Dolan Lexus responded

Mimi - Customer satisfaction is our priority and we are thrilled that you can depend on Kay to take excellent care of you and your vehicle. Thank you so much for being such a great Dolan Lexus customer!

September 25, 2020

Amazing experience the staff goes above and beyond. I’ve bought four cars from them and each time is a breeze. Thank you Dolan Lexus More

by Matt p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Jeremiah Abujasen, Eric Aguilar
Sep 25, 2020 -

Dolan Lexus responded

We're so lucky to have you in the Dolan Lexus family, Matt! It makes our day to hear that you've loved every car-buying experience you've had with us. It's always a pleasure doing business with you, and we look forward to seeing you next time!

September 23, 2020

Love the Dolan Lexus dealership. We have always brought our car there for service. Worked with Jackie, Kay, Lexie and Carlos. All excellent people. The overall cleanliness is excellent. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie, Kay Andrade, Carlos Bucio, Lexie Brecke
Sep 23, 2020 -

Dolan Lexus responded

Thank you for the review! We are grateful for your business here at Dolan Lexus, and we will certainly let Jackie, Kay, Lexie, and Carlos know that you appreciate their help. We look forward to your next visit!

September 23, 2020

Always friendly and competent employees. Loved the online reservation process. Always appreciate the car wash. Delivered the service as requested with suggestions of justified maintenance. More

by R Been
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 23, 2020 -

Dolan Lexus responded

Thank you for trusting us to get the job done. Our Dolan Lexus team is committed to customer satisfaction and we are glad to hear that you enjoyed your recent visit!

September 12, 2020

Bought Lexus RX350 14 years ago and have used only Dolan for servicing. I trust them to keep my vehicle in top condition and they have. Along with that , I get friendly and efficient service. Kay Andrade ha More

by maggie1029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Sep 14, 2020 -

Dolan Lexus responded

Thank you, Maggie, for your loyalty to Dolan Lexus! We're thrilled to hear that Kay consistently takes care of you during your visits. Our team looks forward to working with you next time you bring your Lexus RX 350 in for service!

September 11, 2020

My consultant Julie was fantastic. The arrival and scheduling was not so great. The girl that came to my car when I arrived was not friendly in the least bit. When I called for the appointment they we More

by silversprngmusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie, Kay Andrade, Carlos Bucio
Sep 14, 2020 -

Dolan Lexus responded

I expect friendly and professional service for our guests so it was concerning to see this feedback. Additionally, I apologize for not offering a more seamless experience as it is our goal to accommodate customers. I will be sure to address your feedback with the right people so we can improve for the future. If you would like to speak with me regarding your visit, I am here to take your call. Thank you, Brett Maxwell - Service Manager - 775-525-2601

September 09, 2020

The dealership was very busy but they did an excellent job of taking care of everyone. Kay, who helped me was very professional and knows her job well. I have been dealing With Dolan Lexus since 2001 an More

by Annie B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Kay Andrade
Sep 10, 2020 -

Dolan Lexus responded

Hi Annie - Thank you for taking the time to leave a review! It is wonderful to hear that Kay delivered such an efficient and knowledgeable experience. Your loyalty to Dolan Lexus means a lot to us and we hope to see you again down the road!

September 04, 2020

Ray,Brad & Zak were great people to work with in buying a car . Very professional and understanding. Honest & listens. Great experience! Good Service. Thank you! More

by jtgn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Zac & Brad
Sep 04, 2020 -

Dolan Lexus responded

Thank you for taking the time to leave us a review! We are so glad Ray, Brad, and Zak took good care of you here at Dolan Lexus, and we will certainly share your kind words with them. We hope that you continue to enjoy your new car!

August 30, 2020

Zach, Jeremiah and Vladimir were all wonderful! Thus what I get every time I visit Dolan Lexus!! And my hero Kay ( my service manager is the absolute best!!! I will never own anything but a Lexus and I will More

by Julie.buchheister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Zvyagin, Kay Andrade, Jeremiah Abujasen
Sep 01, 2020 -

Dolan Lexus responded

Julie - Your review has us smiling! We are honored to have you as a loyal Dolan Lexus customer and are thrilled that you can depend on our team for excellent service. Thank you so much!

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