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Dolan Lexus

Reno, NV

4.8
688 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 688 reviews

January 16, 2021

First class service from the moment I drove in until I was able to pick up my car. Debra Winans was extremely helpful and continues to work with my protective car warranty company and getting me reimburs More

by plschltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra Winans
Jan 18, 2021 -

Dolan Lexus responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Debra. Drive safely, and we hope to earn your business again at Dolan Lexus!

January 06, 2021

Extremely professional and very pleasant. They make you feel like family. Beautiful dealership. Quality vehicles. Second Lexus we have bought from Zachary. He’s the best. More

by Catherine.Busey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
Jan 06, 2021 -

Dolan Lexus responded

Thank you for being a repeat customer of Dolan Lexus! We really appreciate your business and recommendation of Zachary. See you next time, Catherine!

January 06, 2021

Great experience at Dolan. Loved the fact that the price was set and I didn’t need to haggle. Jeremy is great he was knowledgeable and found us what we needed. More

by Ctuttle231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Macaulay n
Jan 07, 2021 -

Dolan Lexus responded

Your feedback means so much to us! Here at Dolan Lexus, it is our goal to find the best option for guests and we're thrilled to hear that Jeremy is doing his job right. We hope you are enjoying your vehicle!

December 31, 2020

Kay is amazing as always!! Promptness with a smile!!! The only thing I was not impressed with was how dirty the rental car was on the inside! Dog/Cat hair everywhere. My son is allergic to dogs and w More

by Lexus 2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade, Carlos Bucio, Ashton Carroll
Jan 03, 2021 -

Dolan Lexus responded

While I'm so glad that you can depend on Kay, Carlos, and our Service Team to take excellent care of your vehicle, I would like to apologize about your loaner car. We expect more for our guests than this. I will share your feedback with my team so that we can make sure a situation like this one doesn't happen again. Thank you for your review, Carlos Bucio - Service Manager - 775-348-1079

December 20, 2020

Dolan has been taking care if my car for 5 years. Very pleased with thoroughness and reasonable cost. I love it that they also wash my car!! More

by Teri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Dec 21, 2020 -

Dolan Lexus responded

Teri, we can't thank you enough for your years of loyal business! It is our pleasure to assist you with top-notch service here at Dolan Lexus. Thank you and have a great day!

December 16, 2020

Always great service and great sales team.a shout out to Kay in the service department and Kymberly in the sales department. Have been bringing my cars there for service for many years. I’ve also bought s More

by Dgjoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly, Kay Andrade
Dec 16, 2020 -

Dolan Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Dolan Lexus, and we will be sure to let Kay and Kymberly know that you appreciate their help. We are grateful for your longtime business, and we look forward to your next visit!

December 11, 2020

Excellent customer service, and this will b the second set of tires bought thru Dolan Lexus... yada yada yada ... who ever heard of having some minimum number of words!!! More

by zeropoint
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra
Dec 11, 2020 -

Dolan Lexus responded

Thank you for taking a moment to share your feedback. We're pleased to see that our Dolan Lexus team continues to provide you with great service and we look forward to working with you next time!

November 30, 2020

I highly recommend Dolan Lexus. This is my second Lexus and I have always taken it to Dolan for it’s services and car washes. They have always taken very good care of my car and treated me with great respe More

by GX460
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie -Service Dolan Lexus
Dec 01, 2020 -

Dolan Lexus responded

We can't thank you enough for trusting us with your vehicle time and time again. It means a lot that you can depend on our Dolan Lexus team to keep you safe out on the roads! Enjoy your day.

November 28, 2020

Nice, clean and friendly dealer I like the coffee bar Nice, clean and friendly dealer I like the coffee bar although I miss the treats through COVID. Very nice waiting area. The staff are all friendl More

by 4chin8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki
Nov 29, 2020 -

Dolan Lexus responded

Thank you for your continued support of Dolan Lexus! We look forward to taking care of you during your next visit.

November 21, 2020

I always have great service at Dolan Lexus! Thank you to Dane And Carlos. I Most appreciate having a loaner vehicle when I have major work done. More

by Masien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Peihler, Carlos Bucio
Nov 24, 2020 -

Dolan Lexus responded

Thank you for the review! Dane and Carlos are both excellent members of our team at Dolan Lexus, and we will be sure to let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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