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Dolan Lexus

Reno, NV

4.8
688 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 688 reviews

October 03, 2021

This dealership's service reps have always been very professional, courteous, and well informed over their jobs. Communications while my vehicle is in-shop has always been prompt, informative and object More

by sarahloo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kieran Tavey
Oct 03, 2021 -

Dolan Lexus responded

Sarah - We work hard to make our service appointments as easy and hassle-free as possible. It is humbling to see that your experiences with us keep you coming back. Thanks for your continued support of Dolan Lexus and we will see you next time!

October 03, 2021

As always a very Efficient and rewarding experience. Carlos, Nikolai and Art are exceptional professionals. More

by tws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art, Nikolai, Carlos Bucio
Oct 03, 2021 -

Dolan Lexus responded

We are thrilled to see that our team is continuing to wow our valued guests. Thanks for supporting Dolan Lexus!

October 02, 2021

My last visit to Dolan Lexus, without an appointment, because I had an immediate problem, was efficiently handled by Jackie with speed and politeness. I thank you Jackie, and Dolan Lexus for your assista More

by Mauipcock
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
Oct 04, 2021 -

Dolan Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Jackie and the Dolan Lexus team. Drive safely, and we hope to see you back again down the road!

September 27, 2021

Very professional approach and knowledgeable staff. Always paying attention to details. Kept you informed of the process More

by Cleo Reed
Recommend Dealer
Yes
Employees Worked With
Stephanee
Sep 27, 2021 -

Dolan Lexus responded

Thank you for the kind feedback, Cleo - we're glad we're providing the informed, detailed, and professional guest care we strive for! See you next time! - the Dolan Lexus team

September 25, 2021

Thank you Dolan Lexus for a great experience. We purchased our 2020 450H Lexus last June and since we also live in Monterey CA we had our first two Maintenances in Monterey. But we were also pleased More

by Shardon374
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie and Kieran
Sep 27, 2021 -

Dolan Lexus responded

Thank you for taking the time to share! We appreciate the kind feedback and are thrilled to hear that you are so confident in the Dolan Lexus team to get the job done. Drive safely in your 2020 Lexus 450h, and we will be sure to pass on the kind words to Jackie!

September 16, 2021

Alway great service and often surprised with a little something extra that I didn’t expect! More

by LindaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki, Carlos Bucio
Sep 16, 2021 -

LindaB responded

Thank you Carlos and Jacki!

Sep 16, 2021 -

Dolan Lexus responded

Thank you for the great review and for doing business with our team, Linda! We'll see you again next time! - your friends at Dolan Lexus

September 04, 2021

Robert was great and the car he sold us is awesome there is one thing I had my car washed yesterday and there were water spots left on it not complaining just maybe they can do a better job next time thanks More

by cgaylor69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Aguilar
Sep 07, 2021 -

Dolan Lexus responded

Thank you for giving Robert a great shoutout! He will be happy to hear that you are enjoying your new ride. All of us at Dolan Lexus appreciate your support and will certainly keep your kind feedback in mind moving forward. Thanks!

August 25, 2021

Friendly service. It was an easy process to purchase the car. More

by Bigdave364
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 25, 2021 -

Dolan Lexus responded

We are happy to hear we could deliver a five-star buying experience. Enjoy the new ride! - Dolan Lexus

August 25, 2021

The service crews are professionals. You drop in the vehicle and they set up everything else for you in a nice and timely way. More

by Wencrystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kieran
Aug 25, 2021 -

Dolan Lexus responded

Thank you for the great review! We appreciate your support and the kind feedback. Drive safely, and we hope to work with you again at Dolan Lexus!

August 24, 2021

I keep on coming back to this car dealer/service because I believe I will always have a reliable, efficient and honest service from the staff especially the car service department. Please always keep it tha More

by cc88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki Holland and Stacy Greener , Carlos Bucio
Aug 25, 2021 -

Dolan Lexus responded

Thanks so much for the kind words about our team! We're pleased to hear of your confidence in us. It's wonderful that you enjoy the work that Carlos, Jacki, and Stacy do. Thanks for your business and we look forward to seeing you again soon at Dolan Lexus!

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