Doggett Nissan of Beaumont - Service Center

Employees are very nice & very informative on the situation I was having w/ my vehicle. situation I was having w/ my vehicle. More

The service was excellent I always refer my friends I had a oil change there yesterday everyone was very nice had a oil change there yesterday everyone was very nice More

The young lady name is chasing that help me and also the lady in sales ask my question about my window the tint is peeling I still have a warranty lady in sales ask my question about my window the tint is peeling I still have a warranty More

Service department doesn’t have a clue. I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I receive I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I received a text asking for my ok to proceed with repairs to the car door latch, I responded to proceed. That was the only communication I received from the dealership. Around 3:30 in the afternoon I called to inquire about my car only to find out my car was staying overnight while the part was scheduled for the next day. I was furious, and asked why I was not contacted about this. The response was, well someone should have called you. There was no offer of a loaner car, something that is advertised on the website. The next morning I called again and was told the part had arrived but there were several other cars ahead of me. Afternoon now and I called again, I was told they were working on my car. 3:30 I called asking for a shuttle to the dealership so I could collect my car when repairs were done. I waited from 3:30 to 5:15 outside of my company. This dealership is 2 miles away from where I work. Upon arrival at the dealership I was so exhausted and so ready to go home. Only I could not because a connection was not made for the outside button to release the latch. It was fixed within 25 minutes. I spoke with the Service Manager who apologised several times. He asked if he could make it right and I told him the truth, in business, rarely do you get a second chance to make a good impression. I will not be returning to this dealership for service. The only way I would ever return is when I see the two star rating on yelp go to four stars, only then will you get my business again! More