Doggett Nissan of Beaumont - Service Center

I brought my truck in on Monday 1/8/24. I dropped it off with a female advisor. I had already talked with Tommy about what was happening and we agreed with the drop off ti.e a d day. After I dropped it off with a female advisor. I had already talked with Tommy about what was happening and we agreed with the drop off ti.e a d day. After it was dropped off, I get a call asking what was going on with the truck; even though I had already spoken with Tommy. I finally got on the line with Tommy a d he says that he forgot to enter the information in when I was talking with him earlier...ok. Tommy told me that my truck would be seen either Tuesday afternoon or Wednesday evening. I never got the text message letting me know exactly who my advisor was or the point of contact for my truck; this is something that I know happens everything when checking on your vehicle with Mike Smith Nissan. I waited til Tuesday evening (almost closing time) and gave a call to the service department, since I had not gotten any updates this far. I spoke with a female advisor and asked for Tommy. I was told that he was busy and that he would call me back. After getting a call back, Tommy finally told me that my truck had not been seen and that it will be seen Thursday. I asked about a loaner since that is my transportation to work. I was told there were more important reasons for the loaners and the two they have are already loaned out. I asked Tommy who my advisor is and if I could be updated in my truck. He never told me that he was my advisor but did tell me again that there were two other trucks ahead of me with more important fixes. And that I would be seen Thursday afternoon. I waited until Thursday, after going the whole day of Wednesday without any contact from Tommy. I spoke with another female advisor and asked for the person that was over the service department. I was told his name is Isaac. I immediately called Isaac and explained the non-contact from Tommy, not knowing my point of contact so I could get updates on my truck, and the run around that I was getting. Isaac was very unconcerned and did not answer any of my concerns, but told me that he would make sure that Tommy will contact me 4 times a day, 10 a.m., 2 p.m., and 4 p.m. I asked Isaac about helping me with a loaner car as well. He said they don't do that anymore. I told him that Tommy said they have 2 cars already loaned out! He then changed his statement and said it was because of transmission fixes. He also said they are going to a new system so they don't have any contracts with any of the rental cars places as well. Isaac was not any help, but the next day (Friday), Tommy did call me all 3 times, just to tell me that my truck had not been seen. The last time he called, he told me it was finally seen and it the problem was a coolant problem. I asked how long and how much. He said he would call me back. It took about a hour for the call back, but he said a little over 700$ and 3 hours of work. I told him to go ahead and do it. He told me, not today and it will probably get down Saturday morning but he would not be at work. Of course, it did not get done Saturday and no one called to let me know. Finally, I got an anonymous text message around 2:30 p.m. Monday saying that my truck was ready. I get there to pick up my truck, I asked if I could use my Nissan rewards towards the payment; I was told that Nissan doesn't use it anymore. Maybe it's just Mike Smith Nissan because all other do use it. I finally got my truck, but Mike Smith will never see me or my vehicles again. More

I love going to Mike Smith Nissan! ! They are efficient,professional, and nice. I have been a customer of there’s for over 8 years without any complaints!! ! They are efficient,professional, and nice. I have been a customer of there’s for over 8 years without any complaints!! More

They helped me really well but the young lady that took me to get food on the shuttle bus oh my God!She was texting and driving not to friendly at ALL. I prayed the whole way there and back. I thought the me to get food on the shuttle bus oh my God!She was texting and driving not to friendly at ALL. I prayed the whole way there and back. I thought they didn’t rotate my tires but I can say yes they did. So overall I’m ok with the service all I get is a oil change anyway. More

Excellent appointment set up , excellent service, excellent service and advisor, plus excellent facility and excellent staff excellent service and advisor, plus excellent facility and excellent staff More

Purchased a vehicle from them and use to let them service it until I realized the service techs were horribly lazy and incompetent as the customer service reps were just lazy. So I stopped going for routine it until I realized the service techs were horribly lazy and incompetent as the customer service reps were just lazy. So I stopped going for routine maintenance in 2021. Over the years I would receive discount coupons, ads, etc. Received one in Nov ‘23 for a great price. In an attempt to save money I took my car there. Taylor, customer service representative on her phone texting and didn’t even acknowledge my entry. Fast forward, the lady (older red head ) who checked me out couldn’t explain my bill. Apparently they charge a $4.00 “shop charge”. When I asked for an explanation her response was “that’s just what they do”. There’s no notice posted in store nor was I notified in advance about this fee. It’s the principle for me. Needless to say I’ll continue getting serviced in Houston (while out there) More

Aside for the fact that you charged me $20. 00 for two quarts of oil. Outrageous! I would have given five stars... 00 for two quarts of oil. Outrageous! I would have given five stars... More

I was greeted as soon as I drove in. While the young man didn't give his name, he was polite and seemed knowledgeable. He kept me apprised of the status of my vehicle. While the young man didn't give his name, he was polite and seemed knowledgeable. He kept me apprised of the status of my vehicle. More