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Doggett Nissan of Beaumont
Beaumont, TX
111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 111 reviews
July 04, 2023
The sales person didn’t know anything about the car The car had not been serviced prior to selling it The car was out of service the first day-no coolant They didn’t offer any rebates Very disappointed car had not been serviced prior to selling it The car was out of service the first day-no coolant They didn’t offer any rebates Very disappointed because I was not able to enjoy my car on the first day. Car still had previous owner information inside of it. This is a privacy issue one might be concerned about. More
by Tasha Chatman
Employees Worked With
Austin Young
June 18, 2023
Excellent customer service. Got new 3rd brake light replacement for my platinum reserve. Anthony went above and beyond by taking care of the whole process while the truck in t Got new 3rd brake light replacement for my platinum reserve. Anthony went above and beyond by taking care of the whole process while the truck in the shop. From the diagnostic, to ordering the part and after it was ready to be picked up Anthony was on the ball. Great customer service Anthony thank you! More
by Garrett
Employees Worked With
Anthony
June 06, 2023
The young lady name is chasing that help me and also the lady in sales ask my question about my window the tint is peeling I still have a warranty lady in sales ask my question about my window the tint is peeling I still have a warranty More
by Diannacoleman60
Employees Worked With
Chasidy
June 03, 2023
Service department doesn’t have a clue. I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I receive I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I received a text asking for my ok to proceed with repairs to the car door latch, I responded to proceed. That was the only communication I received from the dealership. Around 3:30 in the afternoon I called to inquire about my car only to find out my car was staying overnight while the part was scheduled for the next day. I was furious, and asked why I was not contacted about this. The response was, well someone should have called you. There was no offer of a loaner car, something that is advertised on the website. The next morning I called again and was told the part had arrived but there were several other cars ahead of me. Afternoon now and I called again, I was told they were working on my car. 3:30 I called asking for a shuttle to the dealership so I could collect my car when repairs were done. I waited from 3:30 to 5:15 outside of my company. This dealership is 2 miles away from where I work. Upon arrival at the dealership I was so exhausted and so ready to go home. Only I could not because a connection was not made for the outside button to release the latch. It was fixed within 25 minutes. I spoke with the Service Manager who apologised several times. He asked if he could make it right and I told him the truth, in business, rarely do you get a second chance to make a good impression. I will not be returning to this dealership for service. The only way I would ever return is when I see the two star rating on yelp go to four stars, only then will you get my business again! More
by Tim evans
Employees Worked With
Issac, very nice fellow and Sabastian
