Doggett Honda of Beaumont - Service Center

Your poor service staff is either short-staffed or has a poor work process. I live in Buna, so it's about a 30 mile one way trip to have service. I had a problem with my mirror so I took the car in , got poor work process. I live in Buna, so it's about a 30 mile one way trip to have service. I had a problem with my mirror so I took the car in , got an oil change too, part was not in stock so I ordered it, service staff said the part would be in the next day. So I drive in the next day to be told the part wasn't in and if it was, nobody was on hand to install it. I am frustrated by the waste of gas and time that could have been avoided by a phone call. More

Ms. Sarah was very helpful and provided exceptional service. She made sure everything was explained thoroughly service. She made sure everything was explained thoroughly More

Brought my Honda CR-V to mike smith Honda for an oil change and they came out and said the air filters needed to be cleaned and we said ok not aware they were going to replace them. What was supposed t change and they came out and said the air filters needed to be cleaned and we said ok not aware they were going to replace them. What was supposed to cost $70 ended up costing $150. Poor business practice Mike Smith!! Very disappointed!! More

I bought a 2019 honda civic from Mike Smith in March. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. I made appointment to have it looked at, explained to them what was happening with my car and brought it in. Somer was awful at keeping me up to date on what was happening. Trying to call this place in general is a joke and no one will ever call you back. Fast forward to three days later, Somer finally calls to let me know my dome light was on, and that was the problem. So I took them at there word and went and got my car, finally got my paperwork after a man that didnt even sell me my car finally printed it out for me. Two days later it begins again, I refused to bring it back to Mike Smith due to customer service and them not looking further into the problem. I then turned and took it to Twin City Honda, very exceptional customer service and come to find out my starter was going out. I will NEVER use Mike Smith again More

Worst service ever. No one returns your calls. Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely d Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely disappointed. More

Ppl at this office is kind and very understanding. Shows compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. More

Received great service. Brandie took care of my vehicle. She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You More

Brandie was an amazing service writer with great customer service! She had me and my car in and out in no time! Great experience tfor me! service! She had me and my car in and out in no time! Great experience tfor me! More

Recieved coupon in mail for oil change. Service was prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable. prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable. More

Fast and friendly service.I always have a good experience servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call. servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call. More