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Doggett Honda of Beaumont - Service Center
Beaumont, TX
93 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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93 Reviews of Doggett Honda of Beaumont - Service Center
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September 16, 2021
I bought a 2019 honda civic from Mike Smith in March. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. I made appointment to have it looked at, explained to them what was happening with my car and brought it in. Somer was awful at keeping me up to date on what was happening. Trying to call this place in general is a joke and no one will ever call you back. Fast forward to three days later, Somer finally calls to let me know my dome light was on, and that was the problem. So I took them at there word and went and got my car, finally got my paperwork after a man that didnt even sell me my car finally printed it out for me. Two days later it begins again, I refused to bring it back to Mike Smith due to customer service and them not looking further into the problem. I then turned and took it to Twin City Honda, very exceptional customer service and come to find out my starter was going out. I will NEVER use Mike Smith again More
by Mandi
Employees Worked With
Somer
July 02, 2021
Worst service ever. No one returns your calls. Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely d Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely disappointed. More
by Poor Service
Employees Worked With
Brittany
May 30, 2020
Ppl at this office is kind and very understanding. Shows compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. More
by marywellsmw5
Employees Worked With
Steve ladiker/salesman
May 16, 2020
Received great service. Brandie took care of my vehicle. She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You More
by um.patel
Employees Worked With
Brandie
May 13, 2020
Recieved coupon in mail for oil change. Service was prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable. prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable. More
by Vicki
Employees Worked With
Ginnifer Roger, 429070
May 13, 2020
Fast and friendly service.I always have a good experience servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call. servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call. More
by a_courville
Employees Worked With
All service managers.
September 26, 2018
Great customer service I scheduled my appointment online, was greeted right away, fast friendly service with a comfortable waiting area with snacks and beverages. Thank you I scheduled my appointment online, was greeted right away, fast friendly service with a comfortable waiting area with snacks and beverages. Thank you Kady Snook! More
by Happy Honda Owner
Employees Worked With
Kady Snook
June 29, 2017
Terrible experience with seevice We just moved to he Beaumont area and had to bring in our Honda Odyssey for service upon moving here. We have always had a great experience with Honda We just moved to he Beaumont area and had to bring in our Honda Odyssey for service upon moving here. We have always had a great experience with Honda but this was not. It took 3 different times to fix the initial problem and the service person was rude and seemingly uncaring about our situation. She was never friendly and seemed annoyed that we had to return. We needed up buying a new Honda and drove to Houston to do it. I would not recommend them and will not be taking mg new Honda to their dealership for any seevixe. They only positive thing I will say is that they did not charge me for the follow up visits. I atleast appreciated that More
by Jalhoutex
Employees Worked With
Ashley
April 18, 2017
Excellent Service My 2011 CRV was taken in for the front air inflators to be replaced, told it would take three hours, about two and a half hours later I received a pho My 2011 CRV was taken in for the front air inflators to be replaced, told it would take three hours, about two and a half hours later I received a phone call that it was ready, also received an email shortly after that saying that it was ready. The not only replaced the inflators but did a multipoint inspection and washed and vacuumed the car. More
by Slinkey
Employees Worked With
Service Advisor Ashley Ritenou
