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Doggett Honda of Beaumont - Service Center
Beaumont, TX
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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94 Reviews of Doggett Honda of Beaumont - Service Center
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July 12, 2023
Had an appointment for oil change and tire rotation; took an hour and 48 minutes. Have three open recalls; the dealership will schedule me for an "appointment" and will complete recalls if they have time and an hour and 48 minutes. Have three open recalls; the dealership will schedule me for an "appointment" and will complete recalls if they have time and nothing else comes in. This doe not make logical sense. Will never return to this dealership. More
by Sonya Sodero
Employees Worked With
Taylor
June 28, 2023
Painless car sales just fair pricing and located vehicle of choice in high demand. Service Taylor and other lady don’t remember name sorry was 5 star when I got a flat and needed a tire ordered and service of choice in high demand. Service Taylor and other lady don’t remember name sorry was 5 star when I got a flat and needed a tire ordered and service.😀 More
by pdljordan
Employees Worked With
Taylor other lady in service don’t remember but she started tire replacement order and Stephen in sales made adjustment to vehicle for driver 2 in seconds best overall service
June 15, 2023
Mike Smith Honda has done servic we on both my Honda Accords and I will not go anywhere else. I appreciate the great experience I have every single time I go in there, the work on vehicles, the cleanlin Accords and I will not go anywhere else. I appreciate the great experience I have every single time I go in there, the work on vehicles, the cleanliness of the dealership. Thanks guys More
by lenia30
Employees Worked With
Sarah
June 10, 2023
The service was quick, appointment on line was painless. Everyone was so friendly , all smiles. Never have an issue dealing with Mike Smith Honda Sevice Department Everyone was so friendly , all smiles. Never have an issue dealing with Mike Smith Honda Sevice Department More
by Dog mom
Employees Worked With
Taylor Frederick
June 08, 2023
I️ have always brought my cars to Mike Smith for repairs when needed. This time it was for the a/c to be fixed because it was not blowing at all. After having the car for 10 days, the Repair Technician (Nic when needed. This time it was for the a/c to be fixed because it was not blowing at all. After having the car for 10 days, the Repair Technician (Nick) told me that it was not repairable. He tried replacing the blower motor and said there were deeper problems because when he would turn on the a/c, the engine would shut down. He also said that it was an older car and you couldn't get any parts for it. At least he did not charge me for the 4 hours labor or the blower motor that he tried. However they charged me about $270 for a diagnostic check which accomplished nothing. They say that you "approved" the diagnostic check but they won't let you proceed without it. Anyway, I️ took it to a local mechanic who works on imports and they had the a/c fixed in 24 hours. Just had to replace the blower motor and regulator and now it blows cold air and works fine. I️ do not understand how Nick could tell me these things and then another independent mechanic can fix it in 24 hours and obtain the parts for it within 24 hours as well. More
by scottc
Employees Worked With
Nick
June 03, 2023
Your poor service staff is either short-staffed or has a poor work process. I live in Buna, so it's about a 30 mile one way trip to have service. I had a problem with my mirror so I took the car in , got poor work process. I live in Buna, so it's about a 30 mile one way trip to have service. I had a problem with my mirror so I took the car in , got an oil change too, part was not in stock so I ordered it, service staff said the part would be in the next day. So I drive in the next day to be told the part wasn't in and if it was, nobody was on hand to install it. I am frustrated by the waste of gas and time that could have been avoided by a phone call. More
by dcgingery
Employees Worked With
Rachel, Sarah
