Doggett Honda of Beaumont - Service Center

If Rachel is your advisor, request a different person or try to avoid her being your advisor in the first place. She ignored my phone calls and voice mails for 2 weeks straight. It got to the point where my try to avoid her being your advisor in the first place. She ignored my phone calls and voice mails for 2 weeks straight. It got to the point where my phone calls would only go through for 2 rings when they were ringing for 4 rings when I was first being ignored, and then to top it off, her voicemail box was full and no longer taking new messages. I ended up having to call and request to speak with her supervisor, Chris (the manager.) Chris helped me, got back to me with 10 minutes, was extremely apologetic, and got me my car back and fixed within a week. My car was in their service department for 10 days over a month, so 40 days. All of that wasted time could’ve been avoided if Rachel wasn’t in charge of my service. More

They take too long if I go to Twin City in Port Arthur for oil change they be finished before 30 minutes,I was there for 7:AM @ 8: 40 had to go check to see what was going on I saw the guy that did my oil for oil change they be finished before 30 minutes,I was there for 7:AM @ 8: 40 had to go check to see what was going on I saw the guy that did my oil change pulled my car to front around 8. :00 . More

The dealership did not service my Honda Accord hybrid touring as requested and I even made an appointment as I live out of state and it was a 6 hour roundtrip from home to the dealer and back home. Needl touring as requested and I even made an appointment as I live out of state and it was a 6 hour roundtrip from home to the dealer and back home. Needless to say I am not a happy camper!!!! I do not recommend this dealership for factory service!!! More

They are poor at communicating and nothing gets done in a timely manner. The staff are very nice, but clearly untrained. timely manner. The staff are very nice, but clearly untrained. More