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Doggett Honda of Beaumont - Service Center
Beaumont, TX
98 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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98 Reviews of Doggett Honda of Beaumont - Service Center
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September 21, 2024
Slow, I arrived 20 minutes before anyone else and it took over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car no over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car not 2 years old. To top it off their lawn guy blew dirt and grass all over my car with leaf blower while I was waiting for them to finish paperwork. I’m sure I can get better and faster service without having to drive 30 minutes both ways. More
by Roger
Employees Worked With
September 03, 2024
Staff is super friendly and helpful. I was in and out within 30 mins for my oil change I was in and out within 30 mins for my oil change More
by dgreen
July 31, 2024
Overfilled with engine oil again even after I mentioned not too 2nd time! (By pint) not too 2nd time! (By pint) More
by rcl041
Employees Worked With
July 24, 2024
Very prompt on this visit extremely courteous and helpful. Service was done very quickly and I was finished and on my way in under an hour helpful. Service was done very quickly and I was finished and on my way in under an hour More
by g00deguy
Employees Worked With
June 19, 2024
Trying to schedule service on line was a nightmare. Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. Th Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. The alignment took an hour as estimated. More
by Khardey
Employees Worked With
January 31, 2024
Excellent service. Ms. Wheeler customer service rep was excellent. The General Manager Mr. Wiltz was courteous and greeted every customer politely. Great detail shop! Ms. Wheeler customer service rep was excellent. The General Manager Mr. Wiltz was courteous and greeted every customer politely. Great detail shop! More
by Jakalynn
Employees Worked With
Candace Wheeler, Anthony Wiltz
January 31, 2024
Jennifer at Mike Smith was very helpful and informative. She let me know where my car was in the process and Brittany who ended up finishing us up were professional. She let me know where my car was in the process and Brittany who ended up finishing us up were professional. More
by dsimmons
Employees Worked With
Jennifer and Brittany
January 18, 2024
Mike Smith's level of service has declined over the years. My mom has come to this company for oil / brake changes for years on her 2016 Honda Pilot. She trusts them to service and update the parts on years. My mom has come to this company for oil / brake changes for years on her 2016 Honda Pilot. She trusts them to service and update the parts on her SUV if suggested. My mom's car lights with different codes came on. She had it towed to Mike Smith on Dec 21, 2023 and was given service advisor Brittany. The first red flag was my mom had to contact Mike Smith on Dec 26 about her car. Brittany proceeds to tell my mom I was just about to call you (LIES). The service advisor, Brittany, told my mom her car was basically not a priority because they have someone whose car had been there since Dec 6, and this customer has been without a car since Dec 6th. I think that all customers' cars are a priority and should be serviced as such. Every time she contacted her service coordinator Brittany about her car, it was her contacting them, checking in to see the prognosis or progress, and it was always met with I was just about to contact you. They claimed to have fixed it on Jan 2, 2024.The same problem was still occurring, and the car was taken back to Mike Smith Friday. They said they needed another part and it will be fixed on Jan 8, 2024. They said on Monday Jan 8 the car was fixed. They allegedly fixed it on Jan 8. Fast-forward to Jan 11 the same thing is still occurring in the car. Over 2500 paid for them to guesstimate what they thought was wrong with the vehicle and still did not get it right car and her car is sitting there Jan 18, 2024.The tears of disappointment and embarrassment of her car cutting off at a drive-thru display on my mother's face was the last straw for this company. They relying on a computer to tell them the problem instead of actually figuring out what is wrong with the car themselves.They probably drive the car to the front of the building too the back don’t actually take it for a drive to see what the customers are talking about. The servicing and customer service have severely declined. I would suggest you let Mike Smith run a thorough diagnoses on your vehicle and then get it serviced by another Honda automotive company you trust or an automotive company you have reviewed their work. I think the auto technicians at Mike Smith are misquoting prices and were not trying to find the problem because of the holidays etc. These auto technicians at Mike Smith do not care about anyone's car, time, or money and are out strictly for money, or they are simply not qualified for the task at hand. They are not taking pride in their work or show compassion to the customers. I am highly disappointed, and I will not be sending anyone else their way for business or service until they change their quality of service and make things right with my mother. It makes you wonder if you should patronize Mike Smith and if they even fix on the things they quote you in their price of things they had to fix I highly believe they don’t. I want my mom to contact the better business bureau on them because a month is rediculous. More
by Erica
Employees Worked With
Brittany, I don’t know others names
