Doggett Honda of Beaumont - Service Center

Jennifer was Awesome in Service Department in getting our car running again. Jennifer has been my advisor for years. She’s definitely a asset to Doggett Honda car running again. Jennifer has been my advisor for years. She’s definitely a asset to Doggett Honda More

David took initiative on processing my appointment quickly. He kept me informed and provided useful information including an extra print out when I inquired about one aspect of the car’s check up. Muc quickly. He kept me informed and provided useful information including an extra print out when I inquired about one aspect of the car’s check up. Much appreciated. More

Unfriendly, unprofessional, unhelpful people No one ever answers the phone Service advisors do not keep you updated on your vehicle status. You get an email with no follow up ever answers the phone Service advisors do not keep you updated on your vehicle status. You get an email with no follow up More

They are the best dealerships I’ve dealt with, Jenifer is a professional , she always helps a professional , she always helps More

Did not put water in my windshield wipers, I even asked if they were going to do this . They did not check the air in my tires after rotating them. My tire pressure light came on after I left. if they were going to do this . They did not check the air in my tires after rotating them. My tire pressure light came on after I left. More

Recently made an appointment for 2023 Accord. Showed up at the appointed time and was told it was minimum 3-4 days due to issues Doggett was having. We were not told this before we showed up an Showed up at the appointed time and was told it was minimum 3-4 days due to issues Doggett was having. We were not told this before we showed up and were not able to leave the car. A loaner was not available. Today, 3/10/25, called again to set up service for recall - a recall that could potentially cause a catastrophic fire. Was told that we would need to bring the car for analysis to see if the recall needed to be fixed. If it did need to be fixed then Doggett would put a "stop drive" on our car that would prevent us from leaving with the vehicle. When asked how long Doggett would hold the car to make the repair we were told it could take from one week to one month! We asked if a loaner car would be provided - answer was "sorry, no - we don't have any available". This is totally unacceptable. We've bought two Hondas from this dealership in the last 2 years - the Accord and a Ridgeline. I didn't give it 1 Star because we have had the oil changed there and everything went fine. We called Twin City Honda in Nederland about the recall and they said if they need to keep the car it would be 1-4 days and they would give us a loaner or rental. We made the appointment with them. We will never do business with Doggett again. Lesson learned. More

They kept in touch with me on the progress and also any recommendations for other services that they thought were needed. Finished on the day that was promised. recommendations for other services that they thought were needed. Finished on the day that was promised. More

My experience with Dogget Honda was satisfactory, but the waiting time more than two hours the waiting time more than two hours More

Service was easy to schedule and wait time was prompt, service advisor was was very courtesy. service advisor was was very courtesy. More

Didn’t ask for a tire rotation and they did it and charged me. Not happy. charged me. Not happy. More